I bought the gf63 series of e-sports laptops and I can't buy them for 2 months. I will see black screens but there are still sounds. The system problems will appear 3 times a year. Especially after the update, the computer has been emptied twice. The data report in the dead is gone.
Don't buy msi products anymore, or buy ASUS better.
Service is not bad, unfortunately 2 counters, wait a long time
The service is very good The warranty hardware is not changed directly, but the frequency of failure is a bit high
The customer service lady was kind and willing to assist in assessing the maintenance price. I also carefully provided the keyboard and mouse when confirming the computer status and was very satisfied with the overall maintenance experience.
GE75-8SE 092tw On the third day of purchase, I found that when the manual cooling fan is turned on, the left and right starters are not synchronized. If you are not sure whether it is abnormal, call the service center (the other party says it is customer service). The customer service didn't help with the actual value, and only got to go to the repair center to confirm. In addition, the customer service tone was very impatient and scornful and blaming. This is a laptop with a price of more than 5w. I will doubt that it is abnormal. Maybe I am a layman, but I am also a guest who is not malicious. Regardless of the quality of this laptop, the attitude alone makes people dare not compliment. I really regret buying msi products (only 3 days) and will never consume your company's products.
If you have to wait in line, you have to wait a long time.
The service is very good and the efficiency is very fast, but sometimes there are a lot of guests, and it is necessary to avoid more people coming.
Despite the negative reviews, I've only had positive experiences at this service centre. The first time I took my laptop in they repaired it under warranty in around 4 days, no hassle. I just went back last week to get it repaired again (there's an issue with my models screen, not the service centres problem) and the guy I dealt with, Weiren, was friendly and helpful. They even provided me with a temporary laptop while mine is being repaired!
Unable to solve the motherboard problem of my company, I have been dealing with customers with basic common sense
A friend borrowed money from me to buy a MSI gaming laptop. I bought an additional memory at the original price house on Bade Road and actually got it to be installed at the original Songjiang Road factory! Is it so difficult to install? It's really inconvenient!
Service Professional
But the service staff is a bit small
The waiting time may be a bit long
Totally worst service! 11days have passed since i submitted my notebook for repair. I am still waiting and waiting..totally non-professional service!
My notebook s LCD connector (probably) was literally burnt..smokes came out of the notebook which is ridiculous and threatening to user-safety.
Even after that, replacement for the LCD panel/connector is seemed to be more horrible. They dont have any stock for even some basic components. Keep waiting for weeks to acquire the part(s).
Never go for this brand! Instead go for dell or hp, which atleast provide some satisfactory service to the customers.
There are also many people on weekdays, only two counters have coffee
The maintenance attitude is not bad, but the problem was solved temporarily by the online inquiry.
The customer service is very patient and professional.
Very good attitude, but there are too few people at the counter.
Service staff processing speed, friendly service
Repair speed is also very fast, a very convenient pipeline for repair
Screen trade-in activities, all the way open for an hour by car, holding the old screen in the past and say that confiscated, said to registration and other customer contact, another trip, how? Official gaming rules are written like it?
Very poor service, such a big brand, actually said no screen, it also should notice
Please evaluate the cp value before the warranty is repaired.
When I sent the laptop for repair, I saw an Oke making trouble, and the MSI counter staff was still amiable and patient to explain to the Oke. If there is something you don't understand during the repair process, MSI staff will explain it clearly.
The lack of cool soldiers, slow efficiency.
Probably the background is hard enough
I see that Msi doesn't care about maintenance satisfaction.
Good attitude, very detailed record, praise
The United States is not enough but it is understandable (manpower costs are not enough)
Service attitude is still good, but more people should be advised. It is recommended to set up more service points in the city.
Quick repairs on site are quite quick, they can deal with problems right away, and there is also a glass of water for guests to drink.
There's only 2 people at the desk, so sometimes there's a long wait.
The key alone takes 10 minutes to key. I don t know what is slow.
If there s anyone ask me about what brand will I suggest, msi will be the last choice ,even it is not a choice I bought the computer not over a year , it makes trouble more than the days I use it,wth~~~ so don t ever buy any thing from msi ,or u will regret it and disappointed for it
The pen is rotten to exaggeration, is the e-sports pen?
It will not be sent for repairs for a long time.
Repair broken graphics card fan capacitor ringing off the hook, separated by a week to get home to find parts are pulled, but did not fill up, second only to send up a fan did not make capacitors, returned home only to find the same. Call customer service is also hard concave design a new circuit, they directly call the engineering department admitted that maintenance is negligence. Do not bother to repair directly to the new card. East West under warranty bad bad, poor quality customer service like that, unless other manufacturers have poured a possible buy-back light
Service is fast, but almost all services cost money.
The staff carefully and carefully do the most preliminary and timely testing
Efficient repair speed Normal maintenance within the warranty does not charge money!
There are only two service personnel, obviously insufficient. Every time they go to squeeze a bunch of guests, this is not enough for the first-line personnel who consume the speed, but the speed is still not enough! Is the MSI head office dead? How many people are still not hurting?
Compared to the "King X Club" of the A country in the same country, the entire Taipei-based Taipei has such a maintenance point. It only sends one or two engineers at a time. The efficiency is poor. There is not enough rest space in the store. The number plate is not enough. Digestion is still issued, 0 points
Guests who have a coffee bag that can be supplied for repair are free to drink.
Two people, no matter how good the service is, I do n t know what it is
There is still an open service on Sunday, and this is worthy of recognition.
The attitude of the field service staff is also good.
The only downside is that the place is not big.....a bit crowded.....
`The after-sales service customer, the attitude is really unfriendly
The service staff has a good attitude, but only two service personnel are waiting for a long time. More than 2 to 3 hours. Please consider waiting time.
Fast service, good attitude, simple drinks and experience area are also provided
The service is really slow. Only 2 people serve a city. It is embarrassing, disappointing and very disappointing.
The MSI service is too bad to be professional and needs to be strengthened. If you have a problem with the computer, you can re-enter it if you can't find out the reason. You are telling you that the software and hardware are all normal, and everything is normal. What does my computer do with you? Bad warranty! !
1 2 reception windows, online reservation can reduce waiting time
Good service attitude
But the cost of delivering the parts and parts is very expensive.
The service is fast and fluent, and customers will be fully informed of the points to note. It is recommended to send the items on weekdays so as not to wait too much. You can also use the reservation system of MSI's official website to make an appointment.
Good service attitude, the first time to send out the task
Maintenance speed 3 stars
Why when the pickup service personnel are still chatting, watching his face by call number?
More than one site guests take a number in waiting
Advise you not to buy AMD products, so bad it can't be described in words
The newly purchased laptop appears to be dead blue, running repairs and running the original factory several times, now the laptop is still lying in the repair center for almost two weeks, showing that it is still under repair ...
There are really many questions. Unbelievers can go to the Internet to crawl articles
Although the previous maintenance is not bad, but the e-sports series of notebooks have been secured for less than two weeks, the screen appears dark lines and it is because the brightness is only found before I do not know how long it has been to return the msi official website just to pay the maintenance fee a pen The electric screen used for 2 years and 3 months has a dark line just after the warranty is really hard.. and 2 years and 3 months on a dark line in less than half a year and then added 3 dark lines. This screen quality plus the warranty just passed. 2 weeks is so hard, I can only say that the experience of the first laptop that does not consider msi next time is bad enough.
A bunch of talk, believe me
Don't look foolish below
The repair progress is very slow.It is only an NB screen transmission line. After 12 days from the machine delivery, the repair could not be completed in three weeks. There is no ability at all. The telephone customer service gave an error message before, and it is clear that the refill operation can be performed at home. , I have to take a risk to the store, only to find that the customer service guidance is wrong
The staff are very kind, but the processing time for each person is very long, and it needs to wait for a long time
The appointment will be processed faster, the service staff will be patient, and the on-site counter staff will be able to provide complete service and testing, which is not only good and bad, but also good fortune!
The staff on the right, oh, and the speech and processing speed is astonishingly slow. The left side has finished two, and the right one has not yet. I wonder if I want to react with the MSI head office. improve?
Service attitude is really good
So I can't help but wonder if I am really in Taipei?
Now, Taipei s service industry with such a good attitude is extremely rare.
