Ms motors Reviews

My MS Motors horror story.
If I could give this dealership negative stars I would.

This past June I was in the market for a used Lexus SC 430 and I spotted the one I wanted online at MS Motors. I had Brandon do a Facetime walk around and I noticed that the driver side door handle was missing its cover which Brandon said they would fix. I decided to go ahead and Brandon immediately sent Docusign paperwork to finish the deal and paid $500 for shipping.

I live 167 miles away from Portland but as it happened my wife was going to Eugene that week end so I decided instead of having it shipped I would have my wife drop me off at the dealership so I could pick up the car.

After dropping me off we did a walk around of the vehicle, the door handle cover was replaced but it looked like a 5 year old repaired it(SEE PHOTO) but I figured I could get another cap and it would not cost too much to replace. I signed a few more papers and off I went.

This is where the horror story begins and does not end for 4 months.

The old saying that used car salesmen could give a crap about their customers once they have their money I have found out the hard way that there is more truth to that claim then a person could ever know.

A mile away from the dealership I stopped to fill up the tank so I could make it home to Port Orchard. When I put the key in the ignition the car would not start. I called the dealership and Brandon came over with a jump kit and got it started. That should have been my first clue this was a shady deal. When I asked Brandon what the problem was he said the car hasn’t been driven much and by the time I hit Port Orchard it be fully charged and all good.

When I get home and a few days later it was going to be 95 degrees out and I was looking forward to taking the car for a spin. When I did the air conditioner was blowing hot air. I took it to the Lexus dealership and it cost me $250 for them to tell me I need a new compressor and it will cost me $1200.

I call Manny and text him a photo of the Lexus estimate and he says he is willing to reverse the deal and give me my money back but I would have to pay a penalty. He agreed to refund me $12,000 of the $16,000 I had paid including shipping. A $4,000 penalty I thought was much but what could I do?

Every other week I would call Manny to ask about my refund and he would tell me its going to take time because the bank already had the money and reversing the transaction is not that easy.

After a few weeks of being avoided and realizing there was not going to be a refund based on his behavior I decided to offer to buy a new compressor if they would install it. So they did and I offered to come get the car but Manny preferred to ship it.

After driving it for a few weeks the engine starts misfiring. I take it in for a diagnostic and it says that there is a misfire in cylinder #3.The mechanic rips into the engine and finds out that the spark plug in cylinder #3 is not even attached and is banging around. It was so bad that the threads on the engine side were gone. (SEE PHOTO).

The mechanic who has no skin in the game told me that it had been that way for a long time and that the dealer had to have known about this problem. The engine has been running on only six cylinders for a long time. That’s probably why Manny wanted to ship the car instead of having me come pick it up. It would have been a gamble driving back to Port Orchard. It cost me $1350 to have the problem fixed.

Today is October 1st and I finally got the car back from the shop and it runs great. Not only that but the shop warrantees their work for 2 years 24,000 miles. Now that’s how you take care of your customers.

If you want the unvarnished truth DO NOT!!! Buy a vehicle from this dealership. They lack honesty, integrity and morals. I share the opinion of the mechanics that worked on my car that the dealership had to have known this was a bad car. When I sought a remedy I was ignored and in the beginning Manny was adamant the car was sold as is. He was behaving like he was doing me a favor by helping me out when in reality he was avoiding me and doing everything he could to cover his backside. He even had me state certain things in a text messages and I know why. He wanted documentation just in case.

Buyer beware when dealing with MS Motors. Once they have your money customer service is an afterthought.
My advice do your due diligence and check all functionality of the vehicle before purchase.

My hope is that neither one of these men claim to be Christians.

I purchased a car from Ms motors recently and it was a great experience. The staff was friendly and helpful, and they made the buying process easy. The quality of their vehicles is excellent. I highly recommend them to anyone in need of a car.

I purchased a car from a local dealership and it has been a great experience. The staff at Ms motors was very professional and helpful. They provided great customer service and made sure I was satisfied with my purchase. The quality of their vehicles is excellent.

I recently bought a car from Ms motors and the experience was amazing. The staff was very friendly and helpful. They provided excellent customer service and made sure I was satisfied with my purchase. The quality of their vehicles is outstanding. I would definitely recommend them to others.

The car I bought from a dealership was a good deal, but I had some issues with it. Ms motors helped me fix all the problems quickly and efficiently. They provided excellent customer service and went above and beyond to make sure I was happy with my purchase. I would definitely recommend them to others.

I recently purchased a car from Ms motors and I am very pleased with my experience. The staff was friendly and helpful. They provided great customer service and made sure I was satisfied with my purchase. The quality of their vehicles is excellent.

I bought a car from Ms motors and it was a great decision. The staff was friendly and helpful, and they made the buying process easy. The quality of their vehicles is excellent. I highly recommend them to anyone in need of a car.

👍 I just purchased a car from Ms motors and I'm extremely satisfied with my experience. The staff was friendly and knowledgeable. They provided excellent customer service and made sure I was happy with my purchase. The quality of their vehicles is top-notch. I would definitely recommend them to others.

The car I bought from Ms motors is amazing. It runs smoothly and looks great. The staff was friendly and helpful throughout the entire buying process. I couldn't be happier with my purchase. I would definitely recommend Ms motors to others.

I recently purchased a car from Ms motors and I couldn't be happier with my decision. The staff was friendly and helpful, and they made the buying process easy. The quality of their vehicles is outstanding. I would highly recommend them to anyone in need of a car.

👍 I just bought a car from Ms motors and I'm extremely satisfied with my purchase. The staff was friendly and helpful throughout the entire process. The quality of their vehicles is top-notch. I would definitely recommend them to anyone looking for a reliable car.

I purchased a car from Ms motors last month and I must say the experience was great. The staff was knowledgeable and professional. They answered all my questions and made sure I was satisfied with my purchase. I highly recommend Ms motors to anyone in need of a car. The quality of their vehicles is excellent.

I recently bought a car from Ms motors and I couldn't be happier with my purchase. The staff was friendly and helpful, and the process was quick and easy. The quality of their vehicles is outstanding. I would highly recommend Ms motors to anyone in need of a car.