MRT performance Reviews

Ever, the customer service rep was super friendly and paid a lot of attention to detail when I got my car serviced and repaired. I recommend others to this place.

STAY AWAY!
Do NOT take your car here.

In short:
Simple problems are magnified and phoney claims of inherent defects are made to justify extra costs.
Wilful damage caused to justify their made up stories.

Background:
I took my Cruze here in early March and neglected to read the reviews before I handed over my keys.
I had one simple problem: the hose clamp on the coolant reservoir tank had come lose and spurting coolant. I didn t have any tools on me to tighten it, so I decided to get it to a mechanic. Being close to work, I took it to this place and spoke to a guy named Eva. I clearly explained the problem and asked him to tighten the clamp and refill my coolant reservoir. He said: we ll take a look, and if there s anything else wrong with it, we ll let you know . That set off alarm bells in my head but I handed over my keys anyways.
I got a call a little later from Eva who said that my whole coolant reservoir needed to be replaced as it was broken and it was going to cost me about $450 for a new reservoir (FYI the part actually costs about $80). I thought that was ridiculous as I had inspected it myself prior to deciding to take it to them. So I asked him to text me photos. He never did.
He also started to make phoney claims about how I ve got seriously bad oil leaks from my timing belt . Warning sirens went off in my head and further compounded when I read the reviews online.
I realised I had walked into the typical trap of a crook workshop. So I asked him not to do anything and that I ll come and pick it up and take it some place else. He said that there would be half hour diagnosis fee of $75 payable. I agreed to pay just to ensure a smooth release of my car and without them adding other phoney claims.

When I got there, I was shown the broken reservoir. The mouthpiece of the reservoir connecting to the hose had been deliberately snapped off to back up their story. This is the same part of the reservoir that I had inspected and touched multiple times in an effort to tighten the clamp myself. This was wilful damage of someone s property. And frankly, I think this is just criminal!

I took it to another mechanic who replaced the reservoir and refilled coolant for approx $200.

MRT Performance, we only have one name in this game of life. It is advisable that you don t rub it into the mud. In this day and age of reviews, connectivity, and social accountability, the consequences of our actions are not as far as you may think or like it to be. Be sure that I will report this incident to ACCC and Fair Trade and I encourage others to do same. It s the right thing to do for everyone s sake. Even for the souls working at MRT Performance.

I took my subaru outback to Mrt to get it diagnosed as it had a stalling issue when the car was cold. I made mention to Quinton that I though it was the timing chain and he said it doesn't sound like it. Mrt kept my car for almost 3 weeks and were still having trouble diagnosing the car. My car was handed back to me with a dead battery, engine check light and a fuel symbol flashing on the dash, the mechanic said we weren't able to diagnosis it properly and I suggest you take it to subaru so they can diagnosis it and come back so we know what we have to fix. I went inside to get my key for the car and was slapped with with $415 bill, I asked what the cost was and I was told that the lower pump for the fuel was changed, the Labor and the diagnosis. I took the car in for a diagnosis and had a part taken out and replaced without my permission. While the mechanic was jump starting my car Quinton said "it wouldn't be a Friday if everything went right" once the car was running I called the mechanic to check the car because of the flashing lights on the dash, he took it into the workshop and came out moment later and said sorry we didn't connect the lower fuel pump properly, the fuel symbol was no longer flashing on the dash however the check engine light was still on, I asked the mechanic a second time to have a look at the car and he got his scanner and pressed a few buttons then the engine check light went off.
I refused to pay the amount they wanted as I was not informed of the part they change and I didn't get a proper diagnosis, they said we think its the timing chain. I will never go back to Mrt you claim to be experts with subaru diesel engines and I walked away with a bad taste in my mouth, and a car that still had the same issue, experts!! Don't think so.

A few years ago, I bought a turbo Forester secondhand. I wanted to enhance its performance and handling to a proven formula and MRT, with all their ongoing R&D work, impressed me enough to allow them to work on my Subaru.
They are not the cheapest, but quality and lifetime warranty with proven track record are good enough for me. Product knowledge coupled with years of experience rated high in my book.

Great place, good people!
Thanks for all your help Quinton :)

many feak reviews here. if you do pink slip ,they try thier best to find your car problems,even small issues. Or they wont give you approval. They dont just do pink slip ,they wanna make money from find you car problems. Many Rhodes friends complain their servies.

Tuned my Amarok with MRT. Couldn't be happier with the end result. Highly recommended!

Great friendly service, helpful, did an awesome job tuning our focus ST. Thanks guys. Very happy.

Super professional, knowledgable and great service. Quentin and Ever took time to assess my car, communicate effectively and promptly. These guys are far better than other mechanics I have used in the past as they genuinely care about cars and engines!! Their passion and knowledge filters down to the customer and they were able to fix my car problems very economically.... can't thank all at MRT enough. Highly recommend.