MR Direct Review

A good customer service shout out to MR Direct Sinks and Faucets.
Last year during our remodel we chose a faucet from this company.
A year later the little plastic button you use to toggle between water pressures broke. This left it with only one option for water pressure.
Knowing it was probably out of warranty I called to see if I could order the part.
The two customer service agents made it the easiest process ever. They found the initial order, confirmed it was out of warranty but are sending the replacement part anyhow.
It is a small part that I would have been willing to pay for and many companies would have charged me for.
If you need a new faucet or sink check out their selection.

I ordered this sink and it arrived dented. Lowe's customer service advised me to return original sink and order a new one. We did that and the new one arrived dented as well. I reached out to MR Direct customer service which recommended me order a 3rd sink and to call them so they can put in a special request with the warehouse. So basically, if you want your sink not to arrive damaged apparently you have to call them and ask them not to drop it? Unbelievable, the customer service agent disconnected and did not answer my question about the number to call. DO NOT BUY THIS SINK

The customer service is excellent. The quality of their products is higher than most of their competitors. The pricing cannot be beat.

Solid company with beautiful products. Well priced when compared to the competition. Excellent customer service team that handles orders quickly and with great care. If I could give more than 5 stars I would!

First off, their products are made in USA. Customer service is exceptional. Shipped next day after ordered. Took back the sink I order that was bigger than my cabinet. They had correct and perfect info on website. I cannot measure I found out. Sent me a prepaid UPS label and refunded return in same week. Highly recommend. Website easy to use.

Would be 5 of 5 stars.. The quality of the products I ordered are exceptional! I am very impressed. However...the first thing I noticed after pulling my new stainless steel sink out of the box was "Made in China" I was under the impression that their products were made in the United States. I really try to support American companies and seeing "Made in China" really let me down.

Recently purchased a Mr Direct TrueGranite kitchen sink (Lowe's). We were pleased when we got it home. It's a quality product, for sure. My review is mostly about customer support agent Tiffany Eidson. I had difficulties with the "knock-out" hole modification during installation. Sent detailed photos and detailed emails regarding my problem. Tiffany was courteous and extremely helpful. Dealing with support among most businesses is usually a task I do not relish. Tiffany was like a breath of fresh air! Choices for a remedy to my "situation" seemed daunting. She made everything right. Rest assured, we are now Mr Direct fans. There are still good fair-minded people that care about customers. We wish Mr Direct company and especially Tiffany the best! Thank you! Jim in Jax

What a fiasco. That about sums it up. If you want more details, read on. We were remodeling our kitchen and upon recommendation from our cabinet supplier, we ordered an under mount 16 gauge stainless sink. We ordered in advance of the remodel so we had all our supplies prior to the demo. Once it came time to install the sink, about 6 weeks later, our counter installer unboxed the sink to make sure the correct templet was in the box. Fortunately he took the sink and template to his shop to compare before he cut a very expensive piece of stone. He called us to let us know that the template provided was completely incorrect. He was able to make his own template before cutting the stone for the sink. Thankfully he took the time to compare. Once he brought the stone back to the house and installed, it was time to put in the sink. As he was trying to install, he noticed how bent and distorted the sink was. It wouldn't lay flat under the stone. We were desperate for a working kitchen so we installed the sink and compensated with a lot of silicone and cleats to hold the sink flat. It still leaked. My wife contacted MR. Direct and the woman who she talked to said the sink was out of the return period. No exceptions or returns. Now we were stuck having to use this exact sink due to the hole in the counter. My wife ordered the same exact sink in 16 GAUGE stainless so it would be more durable. The minute the sink arrived, we unboxed to check for damage. No damage but low and behold, the sink was 18 gauge and flimsy. I am technical enough to own and use a set of digital calipers. I measured the sink wall thickness in 8 to 10 places and came up with the same measurements. It was an 18 gauge sink. We paid a premium for a 16 gauge and got an 18. At this point we were so frustrated, we gave up. I just spent 3 hours removing the original damaged sink and installing the 18 gauge sink just so we don't have leaks. MR. Direct never even returned my emails concerning this issue. Needless to say, we aren't happy but we're stuck with their sub quality product. I wouldn't recommend their products to my worst enemy. The customer support is completely unresponsive and flat out terrible. I would love to post pictures of my measurements with my digital calipers so you can all see what they pass of as 16 gauge stainless. Long and short, don't buy here. Spend some extra money and get a quality product backed by a company that cares. I hope you read this until the end.

Great company that offers a great product! Their customer service is always helpful and are able to get us products in a reasonable time frame! Definitely recommend MR Direct to everyone!

Not satisfied with my MR Direct T3120D double bowl stainless steel kitchen sink purchase which replaced an older double bowl stainless steel sink that I liked a lot better. The MR Direct sink came slightly warped, but I was able to get it in place and tighten it down flat, so I kept it. However I grew to hate it -- The bowls are not sloped enough to drain food particles, the bowls are too small to wash pans in, so you have to hold them above the sink, the divider on the top is wide and flat which makes water splash all over you and onto the floor, and whatever finish they use on the stainless steel makes food stick to it -- making our sink always look dirty. I never had any of these issues with our old sink

When I finally contacted customer service to see if they could do anything about it they refused to allow a return, or an exchange for a different product, or even ANY sort of discount or coupon code for a different product on their website. I had to reach out twice before even receiving a response.

Their website states, "As we continue to grow, our commitment to COMPLETE CUSTOMER SATISFACTION and constant improvement will always remain our number one goal." That is obviously not true. I would be happy to revise this review if management was able to offer me a satisfactory solution. I'm giving it two stars only because it looks nice.