Wil Malski

Review of MR Direct

Not satisfied with my MR Direct T3120D double bowl...

Not satisfied with my MR Direct T3120D double bowl stainless steel kitchen sink purchase which replaced an older double bowl stainless steel sink that I liked a lot better. The MR Direct sink came slightly warped, but I was able to get it in place and tighten it down flat, so I kept it. However I grew to hate it -- The bowls are not sloped enough to drain food particles, the bowls are too small to wash pans in, so you have to hold them above the sink, the divider on the top is wide and flat which makes water splash all over you and onto the floor, and whatever finish they use on the stainless steel makes food stick to it -- making our sink always look dirty. I never had any of these issues with our old sink

When I finally contacted customer service to see if they could do anything about it they refused to allow a return, or an exchange for a different product, or even ANY sort of discount or coupon code for a different product on their website. I had to reach out twice before even receiving a response.

Their website states, "As we continue to grow, our commitment to COMPLETE CUSTOMER SATISFACTION and constant improvement will always remain our number one goal." That is obviously not true. I would be happy to revise this review if management was able to offer me a satisfactory solution. I'm giving it two stars only because it looks nice.