Competitive pricing, best I was able to find for the product I needed. Shipping was quick. Product that I ordered arrived, no BS. Happy to support a vet owned business, wasn t aware of this while making the order so glad I chose em. Would buy from them again.
This company has done an amazing job suppling everyone with PPE at reasonable prices during this pandemic. Grade A+ customer service, that goes above and beyond to help their customers.
The hand cream I bought says in the description is light scented but contrary to that it is very strong to the point that not even after washing my hands several times the smell still there. This company just blame the hand cream makers and do not take any kind of responsibility not even for $4.99 value item and I would have to spend about $10.00 on shipping both ways to get a refund of the item only. They put themselves first and then costumers. Mountainside people "Always remember that you have competition' and you will start loosing more in the near future. Update: Thanks for the full refund.
Heartfelt thanks for the prompt shipping and delivery of our order!!! Great prices too. Thank you for your service to our country!!! (Veteran owned business).
I received a multi item order a few days and I am pleased, but for one issue. The I.V. fluids that were received.
Of the items ordered were five 500 ml Normal Saline I.V fluids for infusion. Four of the five I.V. fluids are set to expire in February 2020.
That is about seven months away. One of the I.V. bags is set to expire in January 2020.
My experience with I.V. fluid producers is that any newly made I.V. products have a two year shelf. Such brands as "Baxter" and or "Braun" These I'.V. fluids so close to the expiration date. Should have clearly been posted on the website. Allowing the consumer to make an informed decision. I would have not ordered these items even for $9.95 per I.V. bag.
In good faith, I've contacted the company and was sent a return authorization number, but not a shipping label. I've written two emails requesting a return shipping label to send the I.V. fluids back.
There has been no response to my request for a return shipping label
as of the writing of this review. 16 May, 2019
First of all the items were shipped free of charge. In turn, I expect the same courtesy for the return shipment. Second, I did not ask for
"Short dated" I.V. fluids. and would have never ordered said items.
I'm not the one at fault here and will not pay for mistakes that were initiated by Mountainside Medical Equipment.
To have the five 500 ML bags of Normal Saline shipped back to
Mountainside Medical Equipment is going to cost $23.40 USD.
That is nearly half the purchase price of the I.V. fluids for $50 USD
A cost that I'm not willing to accept. Given the genesis of the problem.
My point here is, if Mountainside Medical Equipment is not even willing to do the right thing on the simple and small issue as this. I will never trust them on any significant issues nor deal with this company in the future.
The photos below are the I.V. fluids I, received on 14 May, 2019
The expiration dates are clearly visible on the I.V fluid labels.
I stand by the written statements above as factual.
Mountainside Medical Equipment had their chance to do the write thing.
To resolve this issue and that time has passed.
This place has supplies that no other company can supply during the pandemic. Complete life savers. Thank you!
21 yr retired Female veteran wanting to support another veteran business, Ordered Empty IV bags by accident and tried to ship them back and the cheaper price was $26.00. Called and asked for a once shipping label only to be shoot down by a rute, harsh tone female who replied "WE DON'T DO THAT" when I said I wouldnt be ordering from them again, She said "OK' and hung up on me!
P.S, I've written two other reviews in my like and this gives me great satisfaction knowing that I can save a customers money. Buyer beware!!!
After posted, Greg the supervisor reached out to me and offered a pre-postage mailing label and full refund. he also said he would address the issue. Im very, very happy because i do like their products and prices.
Thanks you Greg.
Sherry
The staff was friendly and helpful and the prices were very reasonable. I highly recommend this business for your medical supply needs.
Ordered a burn cream which WOULD have been helpful to get within a week after having a nasty burn. Package didn't arrive until two and a half weeks later. But they returned it instead of calling me due to an "address error." Immediately emailed them asking for them to resend it. It's been a month and no package nor follow up. Greg was the person I was in contact with. This was also long before shipping was taking awhile and before any stores were closed.
mountainside-medical.com
