Beautiful Mount Elizabeth Novena Hospital, developed, owned and managed by Parkway Health, is one of the most beautiful private hospitals in Singapore. Connected with the hospital is a clinic building, with specialists offices and ambulatory centers.
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For a hospital that bills itself as premium (with the prices to match), service definitely has room for improvement, both amongst the nursing and biz centre staff.
A&E or 24hr- Walk in Clinic. the worst place to be. Took them 1.5 hrs to get the radiology for CTScan. Charge me over time as it s past 5pm. Patient arrived at 3.53pm- shld be the time they charge the scans. All beds occupied & waited another 4+ hrs for ambulance transfer to another Parkway hospital at orchard. Worst experience ever?!!! Don t ever come to this Hosp.
My experience was probably enhanced by the little luck I got out of this hospital. Went in for a minor procedure, and was upgraded to a penthouse unit because the initially booked single rooms were full. Ended up enjoying myself the whole time as the nurses were especially caring, and food was amazing.
Little bummer when the security during Covid19 was a little tight, with limited visitors allowed. But my guests could still send their gifts up to my ward, through concierge, which was a nice gesture I must say.
Everything from end to end was professionally managed, which was great. First time having a surgery in my life, and felt really well taken care of over here at Mt E Novena.
My go-to hospital, the staffs are patient and helpful, wards are very clean and conducive, also well equipped with coffee machine, tv, toiletries, bluetooth speaker.
Everything was great (5 stars) except for the counter staff at the main lobby (0 stars if That was an option). Very rude and does not display the decorum that a representative of such a hospital should be displaying.
Overheard a conversation when a patient wanted to take a number - iPad didn t respond and she asked the counter staff it it was broken. Counter staff responded with a curt probably . What kind of service is this?!
Another counter staff was just preoccupied playing with her phone.
Very good hospital. I am from Bangladesh, I went there for Gamma Knife Radiosurgery of my brain. Everything went smoothly. Staffs are very good and kind, I mean highly professional.
Very lousy service at A&E. Took my wife there and had to wait for almost 60 minutes. What kind of emergency service is that..... We asked to be admitted as she was having a high fever and vomitting. But the doctor just sent us back. The next morning still having high fever and admitted to the hospital for the past 3 days now.
Wished the A&E doc will be more careful in deciding whether to admit or not to admit.