James Avery Jewelry Review

Always a pleasure, great customer service. Put this on your bucket list for jewelry and James Avery's history.

Great place to shop for quality jewelry. Can't find better sales staff than these people.

Beautiful store. The atmosphere of the surrounding area is calming and relaxing for visiting James Avery. This store is not in town, but where the original campus is located. Just an FYI- I really do not like the Artisan added to name. My opinion, it takes away from the beauty of the jewelry handcrafted by the employees.

So disappointed with my recent experience ordering online. I purchased two charms and only received one charm and an empty box. I called customer service, and after waiting on hold for over half an hour, managed to get someone to agree to refund me for the item I did not receive. Three days later and I still have not been credited or received any acknowledgment of the mistake! Don t bother ordering online from this company you will probably regret it!!!

The best place to buy hand crafted jewelry. I bought an ornament as a baby gift. The engraved on the ornament.

Every James Avery fan should visit the Kerrville Store & Visitor's Center! The layout of the displays was absolutely beautiful. The Visitor's Center was more than I expected - so much rich & interesting history!

Great silver jewelry at great prices! Something for everyone here!

This place is more than what I expected. It has its own section of how Mr. Avery came about his success and very wonderful imagination. The staff are very delightful and pleasant to be around. They even have your order ready whenever you are. The property is beautiful and even has a spot where you can take a photo.

The friendliest service you'll receive anywhere. Knowledgeable and helpful. And, of course, beautiful hand-crafted jewelry.

Nice place with lots of history. Large selection of jewelry a little expensive.

Always great service! Everyone is always so friendly and the jewelry is high quality!

Very nice retail store. They were even able to pull an unusual size 4 from the distribution center so she could take it with her. Only took 10 minutes. Great customer service.

Very good; friendly staff - eager to serve the customer!

Awesome. I've been shopping there for over 30 years

Beautiful show store and very good sales staff. Special room to design your own.

Poor service two Hispanic or other races lack of respect to others the story is here to make money not to be disrespectful to others give great service to all

I have been ordering James Avery for many years now and was always pleased with the craftsman ship and customer service and the fact that they like to claim that if its in stock it usually ships within 24 hours, that is until my last couple of orders. I order the tiny turquoise ring wore it maybe 5 times and the stone has fallen out, I contacted James Avery and was told they will send out a mailer so I can send the ring back so they can decide IF they will take care of it....ok as I have no choice we will try it this way well it's been 13 days and FiNALLY the mailer is on its way. 13 days to mail an envelope??? Did you have to print it?? I also placed an order on 10/10 after not ordering for awhile because I was disappointed with shipping time on my last order and when I had a question about my order customer service was not helpful and I ended up with a ring no one really likes, the ring I ordered is in stock so I figured sweet it will be in the mail by Wednesday 10/12 ya know with their promise to ship it out within 24 hours... Haha nope finally on 10/14 I get the awaited email it's been shipped and will be here on Tuesday 10/16.....nope wrong again when I check this morning to see where it is nope sorry no explanation but it's not going to be delivered until 10/21. So, after 11 days my in stock,should be shipped in 24 hours ring will finally arrive, about a week to late for tHe occasion it was bought for. Thanks for helping me make my nieces day a special one James Avery......NOT because the gift is too late and was replaced with a absolutely beautiful ring. Needless to say I don't think I'll be shopping on line anymore at James Avery, maybe if their online customers were as important and got the same top notch customer service I've heard you receive in the stores and when you say it ships in 24 hours SHIP IT 24 hours.

I will have been coming here for about 20 years. It's really nice since the remodel a few years ago.

Waited to get her anniversary gift in Kerrville. James Avery was a master and they continue his fine work. Worth the trip!

Too beautiful to describe!!! Well worth the trip!!!

It was an awesome experience! Quick and easy. Cant wait to go back.

Love this place..have a nice Texas bracelet started

After dissenting opinions from the GPS on my phone and the one in the car, we found the sprawling James Avery "ranch" on its own road (Avery Rd.). The main store and parking lot is very well marked so you will have no problem finding it. The limestone building looks immaculate from the outside with the James Avery name in prominence at the entryway.

The store is brilliant inside not only from the lighting, but the sparkling jewelry displays and the crisp interior ambiance. A wing of the store is a craftsman museum of sorts with displays of the tools and machinery used to make jewelry.

We were there to have a piece of old JA jewelry updated with new clasp and the chain lengthened. The manager was able to come up with a solution that saved us money yet still maintained the goods looks of the piece. Nicely done. Thank you!

They have a beautiful presentation of necklaces, earrings and more jewelry. Consultants are very well prepared to serve the public.
I felt very good in that beautiful place.

We have always loved the store, and the Christian meaning that he stands for.

Every single time I go there, the employees are SO rude. I have stopped buying things here only for that reason. If I go to any of their stores in any of the malls, the employees are very friendly. But, not here. I've lived here my whole life, and they've always been this way. Their selection that they display isn't really much of a selection either.

Even though James Avery is not able to accommodate my custom jewelry modifications on a family heirloom piece, a wonderful sales associate, Anna, is going above and beyond to assist me in finding a local, reputable jeweler who can. I have always been pleased with James Avery's products, but even more grateful for their wonderful customer service. Looking forward to my next jewelry purchase with them!

Love the new building. Full of light and has a wide open feel to it.

Bought 2 charms, going for a Texas theme. When I went they were giving away the charm bracelet or necklace your choice with purchase of 2 charms. Bought 2 more charms and got the necklace. Compliments on both wherever I go, especially on the necklace.

This a great place to stop and browse jewelry. It is a bit out of the way but worth it. The workshop is on site, and the staff is friendly and helpful. I picked up a little something with my four year old grand daughter. She loved it and the store.

Phenomenal store with an amazing staff, super helpful and wonderful!

Love the jewelry. Never been disappointed in any of it.

Clean, but expensive jewelry. I enjoyed walking around seeing the custom designs without being harassed to buy something.

Gorgeous jewelry, have been wearing and gifting it for years. Excellent customer service!

They have such beautiful jewelry, they have a room set up to tell their history.

Nice upscale jewelry store. A bit on the pricey side

my hubby took me on a surprise day trip here to pick a new gorgeous piece to add to my James avery collection! this location seemed to have a larger selection and you can learn how they make the jewelry, see the tools used, drawings that were made into stunning pieces and a ton of pieces from over the decades that have been discontinued. hubby got major points today!! and I picked out a gorgeous ring!

I may be a little biased as I work for the company - though not in sales. I've always been very impressed by the level of service when I go in to buy jewelry. Always very helpful and attentive. It's a beautiful store with very well thought out displays. The museum is really interesting too, especially if one is interested in the company's history or jewelry manufacturing in general.

So helpful!!!! My daughter, is interested in becoming a jeweler and Willa was able to set up an appointment for us to meet with Frank and Marti who work in the human resource department. The meeting with them was SO informative and really helped my daughter understand all the amazing opportunities James Avery has to offer! What a great company to work for! After the meeting we went over to the store and were met by Denise and Anna who were so friendly. Denise took us on the tour of the museum they have connected to the retail store and it was really exciting to see how James Avery started it all. We feel so blessed to have had this opportunity and to cross paths with these amazing staff members! We will definitely visit again!

Very helpful sales associates. Store is very well maintained

Always a fun experience. Quality craftsmanship. Great staff.

Cindy made my experience! She greeted me by opening the door and stuck by me while I purchased. I will be a returning customer!! Thanks again Cindy!

Love this place. Amazing jewelry, knowledgeable staff.

Christmas eve and everyone was wonderful. Great service,and that was my first time in store. Friendly and helpful. They made shopping easy.

A must see for every James Avery Fan!!
Pictures - sneek peek of the in store James Avery museum!

The home of James Avert Jewelry hosted an fun event. Unique retail store, best service, and... folks, it's JAMES AVERY!!!

Had some charms cleaned and put on super fast very happy

The original James Avery is too cool! We loved seeing how it all started!

Wonderful costumer service, and friendly and very very helpful, thank you for have a very nice people

Supetior design and selection. Beautoful campus setting.

Everyone was helpful and pleasant. Enjoyed my shopping visit.

My favorite jewelry! Beautifully crafted, and worth every penny!!!

I love James Avery !!! The fact that is the factory is interesting BUT there is NO tour... You can find a lot of retired pieces which I like... There is a lot of winery's along the way if you are coming from Austin.... All in all it's a fun day

The James Avery Flagship Store In Kerrville Texas is No 1 Where All Started in 1954 For 63 Great Years

The sales associates are very polite and helpful. I just purchased a new necklace, ring and earrings for my mothers birthday out of a wide assortment of pieces they had on display. I'll definitely be going back.

Most everyone likes James Avery jewelry but the people keep you coming back. Anna was VERY helpful and patient, making sure that I didn't leave until everything was perfect. Thank you.

Been buying jewellery here for 40 years. Family grown business with quality craftsmanship and unique designs. The only place I get jewellery for the whole family.

They have really nice jewelry in there and the people are friendly and help you with whatever you need not only do they clean jewelry for you they will also do repairs at a low rate

An outstanding and informative place. You can view and purchase items of James Avery, of course, but the location is located in a beautiful area and has several buildings accompanying the store and exhibits. As part of the retail store, there is an exhibit of how James Avery started and outstanding information on the creation of how jewelry is done, from start to finish. The staff is exceptionally friendly and very knowledgeable of James Avery and his starting.

We had a wonderful visit here! The history of the founder and company was fascinating. The staff are incredibly friendly, thank you Anna! And the jewelry is just amazing. We purchased a tree of life pendant and chain, and a stethoscope charm. Love them both! Beautiful displays and jewelry, including gorgeous bags!

Love James Avery but I was disappointed to pay for a repair on a bracelet that I had I owned for less than a month.

While my guy and I were in Kerrville for the day he took by here to see the James Avery location. The store was really nice, half is which was dedicated to more of a museum of their history.

They jewelry is really nice and high quality. I just, personally, think that they are a bit overpriced. I would think that, for the price, they would replace when something breaks or wears out...like Brighton and London Fog do. Then, I would consider them a 5 star like those.

Clean, very courteous professional staff. Great jewelry

Great place and beautiful jewelry, everything you could want

Took my wife here after seeing it on an episode of "The Day Tripper". Just like him, I had to get something for my wife. The grounds are beautiful! And the staff was very pleasant to work with. It was a very comfortable buying experience.

Great customer service. They always show that they are there if anything is needed.