Moss bros auto group Reviews

I am giving only one stars as I am not happy with the Service I got from the Moss Bros team , Again and again i am experiencing supper poor after sales service . I leased out a 2018 Jeep Wrangler and this jeep create many issues and top of that I need to take the vehicle to the dealer two or more than two times for the the same repair as the Moss Bros team unable to get it done the repair at first time. Also I had bad customer service from the service representatives many times . Accordingly I personally do not recommend Moss Bros as a good dealer for you to purchase a vehicle .

They have a great customer's service, and always try to help their customers with good satisfaction.

People were great real patient and polite, but this was just for the first day i went to look at the trucks.. I didnt understand all the numbers and. " discounts " that they were giving me. They told me i had good credit score to qualifie me at the end i couldent close a deal i kept the truck for a week n then the try to "discount " more money and raise the payment. When i went back for the refund on my down payment . all the smiles and courtesy were gone.. Really un profesional.. Im glad i didnt give them my business..

They worked hard to get me approved for financing as well as a fair interest rate and worked with me when any issues arose with the vehicle. Kudos to Joey and Ozzy, who are both very reliable, honest and diligent.

I have purchased 3 vehicles from miles brothers. They have good service and treat you right. Just be a good negotiator, Can you can get a good deal.

Be VERY careful. Once they get you in their sales pipeline, they will not let you out the door without using every scummy trick in the book. You are much better off going to another dealer where they treat you with respect.

Earl, in sales, was a pleasure to work with. At no time did I feel pressured to purchase the vehicle we were looking at. Mike, the sales manager went above and beyond to make the numbers work and meet my magic number. And Ozzie in finance made quick of the finance paperwork. All in all it was a great experience and would definitely consider Moss Jeep, Dodge in the future.

Employees are nice except for Geo Moss. My purchasing experience was not very pleasant. Test drove and the jeep was out of gas. The roof was dirty when I asked the sales manager about it. He said to call to make an appointment. There was also a scratch and a chip on the roof. I called and got a run around as the sales manager wasn't there as he specifically told me to make the appointment with him directly. Told them to just take the message. Called the next day when I didn't get a call back. Got the same run around. Instructed them to leave message for the sales manager. Third day still no call back. Had to call and got an appointment. They detailed and did a better job, but not the chip. I asked to speak to the owner, but was instructed Geo Moss wanted to talk to me. He was not compassionate and said they did the best they could. Tell me how a chip cannot be repaired. I posted on their facebook and asked the public how it can't be repaired and is that acceptable. They quickly removed my post. My post was not nasty at all. Just asking. They replied to the other page when I posted my review and removed the picture where it showed the chip. Unbelievable. Refused to fix a tiny chip. Very disappointed with the whole thing and especially with Geo. I asked to speak to the owner, but he would not allow me to.

I went there on a Saturday looking for a part my Toyota Tundra is 12 years old and in need of lots of parts.

The parts Department Department was very knowledgeable about understanding what I needed and where to look it up at. The part I needed had to be special ordered the gentleman that help me order the part and inform me of being on a Wednesday.

I was very grateful for the awesome service I received, Moss Brothers has an outstanding reputation for quality and service.