Just received a letter from a collections agency! I have been trying to get ahold of someone in this company since June! 3 hours plus on hold daily for weeks no one answers... Are you kidding me.. LOL Good luck trying to collect. I guess your goin out of biz soon!
This is a horrible place to work because of their training being so fast track. Instead of giving employees encouragement and support, they give outright negative feedback. Don't apply unless very tech savvy to a major degree.
Live support non existent when you need it. 1 hour on hold just to be hang up upon.
I love that it's a local Austin business, and appreciate what Mr Hicks has done for the community. But...customer service is not the best. Always transferred to the "Pandora" support, despite the Mood Media toll free number printed on the front of the box. Hopefully someone in the company can fix the Pandora/Mood confusion. Reliable and high quality content otherwise.
I never purchased a product or service from here, but about a year and a half ago I lost my job and tried driving for Favor while I was looking for a new job. Mood Media was my first customer- about 400 pounds of fruit, plus about a two dozen cases of drinks, plus chips and granola bars. I spent over two and a half hours in the rain shuttling groceries (in soggy wet paper bags) from my car, up the elevator, and into their office. I was not tipped one penny. I made $3 off a delivery that ultimately took three and a half hours.
Every time I drive up I-35 I see their name on the side of the building and I wish karma to come back to them. Now that I've seen all the bad reviews, I can point out-karma came back to them!
I ve been trying for five days to cancel my account on a closed business. Since I initially contacted them, they have billed me again. I ve been put on hold for a total of 2 1/2 hours over five different phone calls only to be referred back to the same line that I had been on hold with. I can see why the reviews are so low. Absolutely disappointing
Terrible selection of music on every genre available. Music repeats too frequently vey annoying would never recommend this service to anyone. Very outdated technology speakers are terrible as well.
Absolutely zero customer service, inability to receive confirmation of account changes or service cancellation. They restarted auto-payments even after documented, dated communication assuring this was cancelled. Again, no response and no action. If I could give zero stars, I would.
One of the worst companies and the worst customer service I have ever experienced. We purchased over 10k dollars in equipment from Mood Media and they will not stand behind their product. Do not work with this company. Lots of threats from the company, but they don't want to resolve or stand behind their products. If I could I would leave less than one star.
Cheap music provider service with very unreliable employees. Never will get anything solved except frustration and confusion. Employees just transfer you to the next person who s more confused then you re. How can you run a organized entity with this type of ongoing B.S?
Mood Media North America is a leading provider of customer experience solutions that help businesses elevate their brand and create memorable experiences for their customers. With a wide range of services including professionally designed music for business, messaging, digital signage, scent diffusers, AV systems and more, Mood Media has become the go-to partner for businesses looking to enhance their customer experience.
One of the key areas where Mood Media excels is in providing customized music solutions for businesses. Whether it's creating a unique playlist that reflects a brand's personality or selecting songs that match the mood of a particular event or promotion, Mood Media's team of expert music designers can create the perfect soundtrack to enhance any customer experience.
In addition to music solutions, Mood Media also offers messaging services that allow businesses to communicate with their customers in real-time. From announcing special promotions and events to providing important information about products or services, these messaging solutions are an effective way to engage with customers and build stronger relationships.
Another area where Mood Media stands out is in its digital signage offerings. With eye-catching displays that can be customized with dynamic content such as videos and animations, these digital signs are an effective way to capture customers' attention and promote products or services.
Scent diffusers are another innovative solution offered by Mood Media. By infusing scents into a business environment, companies can create unique sensory experiences that leave lasting impressions on customers. Whether it's using scents to evoke memories or creating an atmosphere of relaxation and calmness, scent diffusers are becoming increasingly popular among businesses looking for new ways to differentiate themselves from competitors.
AV systems are yet another area where Mood Media excels. From designing state-of-the-art sound systems for restaurants and bars to installing high-quality video walls in retail environments, these AV solutions help businesses create immersive experiences that keep customers coming back time after time.
Overall, there's no denying the impact that Mood Media North America has had on the customer experience industry. With its comprehensive suite of services designed specifically for enhancing customer experiences across all industries - from retail stores and restaurants to hotels and healthcare facilities - this company has become one of the most trusted partners in this space today.
So if you're looking for ways to take your business' customer experience game up a notch - whether it's through customized music playlists or cutting-edge digital signage displays - look no further than Mood Media North America!
us.moodmedia.com
