Montefiore Health System Reviews

This place is trash. They don't even let you visit your family or be there to support them. They only have 30 minutes to visit every 4 hours.

I have been a patient since 1986, and I am very satisfied with the attention and care for my health.

my mom had cancer & this hospital refused to give her treatment they kept saying they couldn't read the tests & my mom kept having to get retested until she got discouraged.... she's dead now because they didn't give her any treatment

7-15-2017 Right now I am seating with my family in the children emergency waiting area. As we came down the stairs a strong smell of cigarette and marihuana overcome the whole area, I just could not believe that our hospital permit that their workers smoke in an area where sick children have to pass by to get in the emergency room. Inside the emergency room for children it was dark and not very good looking. Not people friendly. We love montefiore but I think they are growing too fast too soon. I Hope they pay attention to details like they always have done and that they continue collecting feedback from their customers. :-(

I was in a coma for two months and I had an angel visit me the day i came out of the coma we talked for a while i but i won't get into that however after the angel left and I woke up the Doctor came in and he said that was a hullucination and i told him it was not but he wouldn't believe me go figure.

The staff are friendly and caring, it's just that there is not enough staff to handle the amount of people pouring into this place, mainly the emergency room. It feels like people just went in there for a hot meal or some attention. My mother was rushed here from her job because it was the nearest hospital and it was like a Civil War Medical Tent, just bodies laid out wherever there was a spot to roll them up to. No privacy and people just hanging over one another, bathrooms that can't be locked, homeless, or near homeless, just wandering aimlessly who were taken there for God knows what reason. Just a true nightmare and I feel very sorry for the staff who have to work under these conditions daily.

I really don t want to share anymore of what every one say and have 1 Star.. I feel every one have bad review is what exactly went through today with family member!!
It is shameful in 2019 hospital still can t run 5*
I hope someone really care about Care !! In business customer review is very important, so to what need to be fix or done for customer satisfaction!! Imagine is a hospital to sick people, not customer!! It should be more CARE!!
I would of gave less then 1 Star if I can!!

This hospital is an Jail, you better die outside of it...

Love this place . And I m giving 5 stars because it s not fair the ratings are going down because people are complaining about things that are world wide known . Every hospital allows only the patient to go in . For OUR safety and safety of the staff .

I think it's uncouth and tacky to stand at someone's death bed just before you'll be hooked up to the IV; to inform you of your co-pay and ask how you plan on paying for this- ready with a card reader to take payment. I regret caving to this type of inquiry while in so much duress and should have told the registration person that they already had my insurance, name and address, place of employment, and that they could send me a bill in the mail. I guess that being in the 'hood, that's how people roll since they think they ain't going to get paid...

Worst hospital to ever go too !!! I am pregnant I sat in the waiting room for 3 hours to be seen !!! No one would assist me or let me know how many people were in front of me . Don't waste your time here ! It's 20 degrees outside as they have the front door wide open ! The waiting room is freezing worst service everrrrr!!

Utterly unprofessional everytime I come here and on this occasion the staff is uncaring and neglectful. Complaints have already been filed and definitely more to come!

All the staff was wondering all except the doctor who came in the afternoon she was rude for no reason because I touch her to get her attention being I couldn't talk. She acted like it wasn't her job for me to ask her a question about my owe health Williams Russo was her name she dont need to be around sick people horrible bed side manners

I was having pains in my chest and i was having trouble breathing. I was at the ER for 12 hours with no idea why this was happening. All test came back negative and they sent me home with Motrin while I was still having trouble breathing and severe chest pains. The nurses were rude and not attentive to your needs at all. I asked a nurse for help and she told me it's not like she was standing around she just happen to be walking by. Some advice form someone who works with the public daily is find nurses that truely care about their patients that don't act ghetto because a patient asked for help.(ITS YOUR JOB) I would rather have drove and hour away to get better care then deal with this place ever again.

HORRIBLE SERVICE !!!!!!!! HAD ME SIT THERE FOR 6 HOURS STRAIGHT JUST TO TELL ME THEY CAN'T HELP ME AND THEN HAVE THE NERVE TO ASK FOR MORE BLOOD JUST FOR AN ULTRASOUND BUT JUST TOOK TWO SIMPLE 4 HOURS BEFORE!!! REMIND YOU I'M SITTING THERE PREGNANT HAVEN'T ATE IN FOUR DAYS AND NO ONE ASK FOR ASSITANCE OR UPDATE ME ON ANYTHING!! HORRIBLE SERVICE!! THEY NEED TO BE SHUT DOWN AND PUT BETTER STAFF AND DOCTORS!!!! CALL 311!!

Y all needa work on your sense of urgency cause y all slow as hell and forgetful too. I ve been in here for more than 8hrs and had to constantly ask y all when I m going to be seen next. Learn how to create better game plans on your busy days. At least some of the staff was nice

Your selfless devotion is a shining example how people in the medical world still act as true human beings, taking personal interest in the concerns of patients and their families and making every effort to make us feel at ease in the most difficult times.

They took great care of my son when he had a toddler fracture. Clean and updated facilities.

All the doctors are very slow and all the nurses are very slow I have 4 hours to get the points

Horrific treatment, meds are late consistently, after a craniotomy. Had a nurse say you can't expect pain pills tho take away all the pain. No, but I'f you administered them when they're prescribed it certainly would help. Here we are again in agony 1 hour late.

Doctor Nicholas wailer was very good person very friendly and helpful

Horrible service if I could give it 0 stars I definitely would. The staff is incredibly rude, the RN's and security especially. They cut you off, they're quick to dismiss you and they don't care about their patient. I asked to stay with my mother who has a brain tumor, suffers from depression and does not speak English and I was told that she can speak for herself and that I needed to leave the emergency room because visiting hours were over even though we had literally only been there for less than an hour and it was only 11am. These people shouldn't be working at a hospital if they're going to be treating their patients like animals instead of actually trying to help them.

My girlfriend and I have been here since 5 am and have asked for a blanket several times and are told we will get one but never do. No doctor has come to see us despite saying she was next to be see over half an hour ago.

This hospital saved my husband life. Caring and professional staff and the doctors were very knowledgeable and fast acting in his care. The only reason I didn't give it 5 stars is for the old rooms and some cleanliness issues and short on supplies at times but overall the care was awesome.

I go there for physical therapy. But yesterday I went to visit a friend whose mom is very ill

They have one of the best sickle cell programs around. I was only here once while I was visiting but the second I said sickle cell crisis they took me right back and got me started with fluids and pain medication. I was admitted fairly quickly and even got a private room which is almost nonexistent in NYC hospitals. Every doctor I had was extremely nice and understanding of what I was going through.

The Nurses/Aides left my Mother sitting in her waste on several occasions. I witnessed them running to her care once one of my family members would visit. A few of the Aides are rude. Montefiore discharged my mother and told the rehab facility a illness that was never discussed or diagnosed with our family!

Montefiore Home Care is terrible. My father was sent home after a knee replacement on a Tuesday and was supposed to have a nurse evaluate him the following day to set up a physical therapist schedule. The nurse supposedly could not get into the building, the next day she called out and no one informed us. One excuse after another and my father still has not been receiving physical therapy three days later and now has to wait through the weekend. Anyone with a brain knows how important it is to receive PT after this type of surgery. TERRIBLE TERRIBLE TERRIBLE and UNPROFESSIONAL service.

Caring, empowering staff and doctors Kidney Transplant Center 2nd floor.

This is the worst emergency room, the staff is extremely rude and could care less if a patient is running a high fever plus missing all her medications. my grandmother who is over 85 years old has been unattended for more than 8 hours and waiting... It does not deserve even a star.... And to add to it, due to their negligence my grandmother passed away days later in the hospital

My experience was good here helpful doctors and nurses

The ER is an absolute nightmare. Avoid at all cost

Worst Hospital ever i witnessed. Rude staff. Filthy environment. People please stay away from this Hospital each n every single staff member is rude & very unprofessional......

They are always short of staff and no sense of emergency. The staff are slow and not professional at all. Bad hospital to go to if you need help.

Worse emergency room I have ever been to. They treat patients like animals. I spent 10 hours there for something that should have take no more than a few hours. These peeple are putting people's life in danger. During 10 hours there I witness horrible Hygiene, poor hand washing and people fighting out of frustration. Stay away from this hospital.

This hospital is pretty nice and good overall, the staff are friendly and reliable! The most thing is they let anyone walk in there and go upstairs and it's just way too public!!

The best hospital on earth , I am living proof.
Cardiac, ccu, drs. Especially my wonderful
Nurses. Only the best.

Today my husband took our kids to the ER and at 11:33 am they told him they will be right back with motrin for both. Well at 12:45 they gave them the Motrin both boys came in at 10am with fevers of 100.4 and 100.9. Montefiore has changed a lot, I understand these are doctors but if you going to be a doctor with no type of shape form of compassion then do not become a doctor, go ruin someone's else's life. Disgusted with the doctors the past few years!

Love this hospital very much. The hospital people is very friendly, nice and great.

Everyone in this hospital is lovely and helpfully people's

This is a great hospital .Doctors and nurses are wonderful.

Used to think this was the greatest medical center. They had world expert physicians. Wonderful specialists. Great nurses and office staff. Website is very out of date..Terrific smooth ease at all aspects. Not any more...try customer service...if you can get to them! Try setting up an appointment without a half day lost on telephone calls. Try getting the department telephone number to set up basic lab test appointments. I now must rely on post mail to send letters to specific physicans..expalin and request appointments....as you cannot get thorugh on the telephones to se up appointments etc. I am so frustrated and fed up...no wonder the excellent physicans are moving elsewhere. I am ready to follow. Certainly Covid-19 has been an issue..but service system has become so poor. My Chart is OK..but not great. I have at least six appointments per month... and easy items like calling for what use to be a walk in lab test...is now days of incorrect numbers. Misleading numbers. Numbers that no longer are active. And no decent directory or assistance. At this point...Id say go elsewhere.

horrible unprofessional. rude. just ridiculous some of the staff that is employed there.

Amazing Hospital! They saved My mom's life twice! Best Cardiology and Vascular Team! Love my hospital!

This facility is the product of socialism and it shows.

Great care was provided to my husband in the ER then stroke unit. Special thanks to Dr Antonello (and his team) and RN Bey!

Thank you very much to the Hospital, for attending ailment during my trip to visit New York. Very good attention.

I have been going this this hospital for years since b4 I had my back surgery in 1997 as a kid which I thought they were great and clean I could remember going to see my grandmother and grandfather as a child still clean this has always been my go to hospital they saved my fathers life here twice with his heart surgery and also infection always clean and great drs well 2 weeks ago my husband got hurt and I told him go right to the ER there OMG has things changed the ER was a mess rows of beds ppl on chairs it was so hot and it smelt so bad u couldn't even work it was DIRTY I couldn't even believe what I was seeing in this ER it was disgusting I couldn't believe my eyes this hospital has changed in so many levels it's disgusting i was told there under new management and they don't care anymore it's been like this for a while now we're they only get drunk ppl or ppl who r on drugs and want to eat what about the ppl who r sick it's not right they need to fix this problem bc they have always been the best and how it's looking now is changing it hospitals shouldn't b hot for germs hospitals shouldn't b dirty and smell hospitals should b clean hospitals should b more warming feeling to ppl who r in ERS or have to stay this new management should go look at NYC hospitals or upper westchester and see what A hospital should b and look like bc this hospital lost its touch

I had a total knee replacement done at Montefiore and it was a wonderful experience. The surgery went well and the doctors and the nurses were amazing. Dr. Cabelli did the surgery and he was there for me throughout the entire process. The room was very clean and even the food was good. The support of the staff and nurses were very comforting to me and made the entire experience very comfortable. I highly recommend Montefiore Medical center.

This Hospital have no respect for Patients are there family Head nurse going say the news know about us my sister could of die before she got help in that hospital and going say it s a privilege for my family to visit

1st thing you See is unprofessionalism .... No one takes their job seriously.

Excellent ... Attention, cleanliness, comfort, I love ... I receive physical therapy and occupational therapy and it is fabulous since all my medical information appears in the system ... I do not have to go from doctor to doctor. They already have everything and, if necessary, they communicate directly with the doctors to recommend more treatment ... I recommend it for the whole family .. ... Also, they always call me in advance to remind me of appointments ... For me it is incredible xq they forget me ... Hahaha

My husband called for an appointment because he has an extreme pain in his left arm. He was not provided any information that he had to come alone. We arrived at the facility and after talking to two security agents, in the forth floor a lady took our temperature, which was fine, but told me I couldn t come in. The place was almost empty and there was no waiting areas. Excuse me? please provide proper information to patients so that they come alone if they can!!