My husband called for an appointment because he ha...

My husband called for an appointment because he has an extreme pain in his left arm. He was not provided any information that he had to come alone. We arrived at the facility and after talking to two security agents, in the forth floor a lady took our temperature, which was fine, but told me I couldn t come in. The place was almost empty and there was no waiting areas. Excuse me? please provide proper information to patients so that they come alone if they can!!