Used to think this was the greatest medical center...

Used to think this was the greatest medical center. They had world expert physicians. Wonderful specialists. Great nurses and office staff. Website is very out of date..Terrific smooth ease at all aspects. Not any more...try customer service...if you can get to them! Try setting up an appointment without a half day lost on telephone calls. Try getting the department telephone number to set up basic lab test appointments. I now must rely on post mail to send letters to specific physicans..expalin and request appointments....as you cannot get thorugh on the telephones to se up appointments etc. I am so frustrated and fed up...no wonder the excellent physicans are moving elsewhere. I am ready to follow. Certainly Covid-19 has been an issue..but service system has become so poor. My Chart is OK..but not great. I have at least six appointments per month... and easy items like calling for what use to be a walk in lab test...is now days of incorrect numbers. Misleading numbers. Numbers that no longer are active. And no decent directory or assistance. At this point...Id say go elsewhere.