I submitted a claim in November 2024 for a broken back and rip in my motorized recliner. Finally I believe it was in January 2025, a technician came to my house and stated that parts would be ordered and delivered to me for the repairs and that I should contact Montage when I received the parts. I never did. What I received was a denial on the rip in the footrest saying that I "modified, altered, repaired" the rip by placing tape over it. I explained that I did that because I have small grandchildren and pets who I did not want to gain access to the tear to (a) perhapseat what was inside or (b) make the rip worse. I stated I did NOT modify/alter/repair the footrest. They sent me an appeal form to fill out and return within 3 days (of course, it took them 3 months to deny that part of my claim). I filled it out immediately and returned it. I was denied! Then I received an email stating that the parts for the broken back of the recliner were being ordered. Within 2-3 days after receiving the APPROVED email, I was DENIED stating that the recliner was not cover because the warranty was received until after delivery of the furniture. I replied stating that I purchased the warranty the day I purchased the furniture. Now I spent over $5000 on living room furniture and the salesman stated that Montage had the best warranty - they repair/replace for any damages. I also contacted the Furniture Store (Furniture Palace) and have not received a response at all.
I recently used Montage Furniture Services and I am really impressed with their service. The team is very responsive and helpful. They guided me through the entire process and made it hassle-free. The quality of their work is 👌. I would definitely use their services again!
I recently utilized a furniture service which offered exceptional assistance. The team was friendly and highly skilled. I would certainly recommend their services to others!
The services provided by Montage Furniture Services are beyond my expectations. The staff is always available to assist and resolve any issues. They provide excellent customer service and go the extra mile to ensure customer satisfaction. 😊
I have had an amazing experience with Montage Furniture Services. Their staff is extremely professional and attentive. They provide excellent customer service and take care of all your furniture needs. I highly recommend them to everyone.
Montage Furniture Services 🛋️ really impressed me. Their team is 🤩, and they offer top-notch service. I had an issue with a piece of furniture, but they handled it perfectly. Highly recommended!
I recently used a furniture service that provided exceptional assistance. The team was friendly and highly skilled. I would certainly recommend them to others!
I have been using Montage Furniture Services for a while now and I must say that their service is excellent. Their staff is highly professional and always goes above and beyond to ensure customer satisfaction. I had a minor issue with one of their furniture pieces and they resolved it promptly, without any hassle. I highly recommend their services!
Montage Furniture Services exceeded my expectations. Their team is always ready to assist and resolve any issues. The service experience was excellent. Keep up the good work! 👍
Their service is great. I have used them multiple times and they have always provided top-notch assistance. The staff is friendly and knowledgeable. I highly recommend their services!
