Montage Furniture Services
I submitted a claim in November 2024 for a broken ...
I submitted a claim in November 2024 for a broken back and rip in my motorized recliner. Finally I believe it
was in January 2025, a technician came to my house and stated that parts would be ordered and delivered
to me for the repairs and that I should contact Montage when I received the parts. I never did. What I received
was a denial on the rip in the footrest saying that I "modified, altered, repaired" the rip by placing tape over it.
I explained that I did that because I have small grandchildren and pets who I did not want to gain access to
the tear to (a) perhapseat what was inside or (b) make the rip worse. I stated I did NOT modify/alter/repair the
footrest. They sent me an appeal form to fill out and return within 3 days (of course, it took them 3 months to
deny that part of my claim). I filled it out immediately and returned it. I was denied! Then I received an email
stating that the parts for the broken back of the recliner were being ordered. Within 2-3 days after receiving
the APPROVED email, I was DENIED stating that the recliner was not cover because the warranty was
received until after delivery of the furniture. I replied stating that I purchased the warranty the day I purchased
the furniture. Now I spent over $5000 on living room furniture and the salesman stated that Montage had the
best warranty - they repair/replace for any damages. I also contacted the Furniture Store (Furniture Palace)
and have not received a response at all.
