Was looking to buy a new office chair, something comfy to sit in, and was approached by a rep offering to help. Told him what I was looking for. He asked if I was thinking a lazy boy or an office chair. Jokingly I said Ideally something in between. and he replied that I wouldn t find that here. So we left. You don t want me spending money here, fine by me.
This company excels at customer service and is always willing to go the extra step to ensure we find the products that we need. Their deliveries are on time and their staff is friendly and courteous. We are happy to continue our business relationship with Monarch Basics!
They always take care of us, and we appreciate the excellent customer service. Always on time and on budget.
Haven't been back since a very bad experience with who i believe was a manager. Treating her staff very disrespectfully and also very rude to ME as a customer. Haven't gone back, and will never. Also, very very expensive.
Poor service, supposed owner was beligerant and rude. He didn't want to help me at all, poor guy was probably having a bad day. But I'm glad he was, it forced me to look elsewhere - JackPot! I received free photo samples, got free set up, free delivery and I saved over a thousand dollars by nice friendly professionals who know the business. My wide format printer is on its way!
Woo hoo!
We are very happy with the professional service. Thank you.
Extremely rude customer service they don't deserve your business.
Very professional, knowledgeable and very quick service! Would highly recommend for both home office and corporate office products. The customer service is really second to none. When you walk into the store, you can't walk more then 10' in without being greeted. You are immediately asked if you need help finding anything. You will NOT be roaming the isles looking for someone to help you that's for sure! The staff really know their products too.
THEY SCREWED ME OVER I USE TO PAY BY CHECK OR MONEY ORDER ONCE GOTTEN THEY SEND OUT NOW CLAIM THEY DONT DO IT:
I've been in Monarch Basics many times, and their service has always been second to none. No matter what I am going in for, a chair, a pen, printer etc, the staff really know their stuff and are great at recommending the best product for me.
Great friendly customer service.
Highly Recommended
The store employees were very helpful and processed my order with good customer service and delivering my order at my convenience.
Monarch Basics is a wonderful local business who supports it's community! The store is laid out nicely and they have a furniture showroom area so you can test-drive chairs and see desks in-person. A great family-owned sucess story!
I had a wonderful experience at Monarch. The staff was very curteous and helpful. They were able to answer my questions on the products and direct me to complimentary items.
Excellent service, lot of products...but very expensive
monarchbasics.com
