Mobilesentrix Reviews

They helped me out with a return and we were able to get it taken care of thanks for the customer service guys

Our company has now been working with mobile sentrix going on two years. The quality and customer service is much better than alot of the suppliers in this industry. I have tried all types of suppliers and everyone has issues from time to time. if your looking for a company that has quality parts, great prices and stands behind their products with exceptional customer service then try these guys out. These guys are with you for the long haul. thanks mobile sentrix for being stand up guys! world class!

lot of screw-ups and zero accountability and terrible customer service when they mess up!
No longer my main supplier! They messed up, refused to cover a $20 overnight to make it right and now have lost thousands in future spending! Ignorant business move on their part!

Great service. Always have parts on hand great quality parts. Highly recommended

Awesome business and supplier!! Highly recommend!!! They always go above and beyond!!

Most reliable parts and the most accommodating customer service ever. They always make every effort to help me get the right part in the right time frame. Can't beat the prices either.

ive been working with MobileSentrix for exactly one year now and it's been an incredible experience. the customer service is great, always willing to help in any situation- returns are never questioned and immediately credited to your account- LCD buyback always go smoothly and they pay top dollar- Shipping is always on point and is always shipped out same day. I'm a fan.

best place to get any electronics replacement parts. i am a retailer in this industry and this is our go to place to get the best quality products with out any doubt. they are always accurate on order and unlike other vendors they package their products much smarter the other guys around. when you get your delivery your products are safe 100% time.

Slick technician. they need to improve customer service

Awesome company to deal with. Great customer service. If any issues arise, they are always quick to resolve them.

Slow customer response time. Misleading prices for lcd buy Back (quoted at $500 for good lcds received back only $180), misleading last minute add ons option to previous orders placed/Not shipped yet. I wouldn t be surprised if the screens I ordered are low quality

Called Customer service was helped right away and enjoyed the overall experience thanks to Ron Haider!!! Would recommend their services!

BE AWARE!! the buy back is a rip off. i have sent a buy back to them recently and they will not give you money for any Samsung good LCDs. waste of time and money. customer service is a joke and no where near professional.

Dr.phone repair have been working with mobilecentrix for 5 years. Thanks Vakkas Thank you Saad and all employers.....

Excellent quality parts! quick shipping and great customer service by Hassan. Thank you again. Will come again.

Great warranty on parts that they always honor, best place in Maryland to do business recycling screens.

Mobile Sentrix has been my main supplier for quite some time now and hands down has had the BEST CUSTOMER SERVICE of all the places I've used!! Saad is my go-to person, he gets it done for me every time no matter if it's a small or big order. Besides that they have amazing LCD buyback prices and their parts are all top of the line.... I very very rarely have any defective parts, which is huge for my business!

Definitely the best parts supplier around. They carry thousands of products on their website. It's like a candy store for repair shops. I particularly love the layout of the motherboard section for iPhones. They also buy back broken OEM screens and offer great rates for those as well. The few times I have called in, the customer service was very helpful. I would definitely recommend to repair shop owners.

Friendly company owners do care and will fix any issues that you may run into.

Best Wholesale cell phone parts company especially iPhone Parts and iPhone screens. Awesome quality and we will use this company for life. I also tried the Mackbook Pro Parts and Sony ps4 parts, it also at high quality and reasonable prices. i must say about great customer support services. i love this company

Best place cell phone repair parts and quality services.

We've used MobileSentrix now for about 3 years and we had juggled suppliers a few times in the past. By far the easiest and most predictable to work with. You can always reach someone by phone if needed, shipping is always on time and well packed. We've never had any damaged parts. Returns are super easy to deal with.

They sell defective phones with two months of warranty and do not give the guarantee.

Best distributor on the market! Cost being slashed daily, most cost effective and promising parts quality available from any distributor anywhere in the world. Part cost so great and quality so good they're even able to capture UBREAKIFIX franchises' business even beating UBREAKIFIX own Distribution center in part quality, availability and cost. That's huge for these guys! Keep up the good work!

These guys have a very good customer service, they reply on time and am really looking forward to work with them. I ran into some trouble signing up on their website but shout outs to Xiomara for going out of his/her way(apologies cause I don't the gender) to make sure my user account was up and running in no time

This review is in regards to their LCD Buyback program. After a miscommunication with a dispute I had about the value of the LCD's I sent in, they worked quickly and politely to rectify the situation and leave me satisfied.

I think they're the best so far, the customer service, return policy, being helpful, pick up the phone anytime you wanan talk to them specially one of the manager Moosa, he is one of the rare ones, I've never seen a guy like him so much patient, polite and skilled in customer service, they even give you techinical support . There are some flaws in RMA&buyback dep but overall I'm very satisfied. I've been around this business quite a while and worked with diffrent companies and so far they matched all my business needs that others were lacking, Keep it up guys, Good Job.

Best Company to buy your parts from, theyre so professional it makes every other company look bad, just always come through and help when you need them to, great jobs guys and especially Masud! Hes my goto guy!

PROS

Good qualify for screen, flex and camera.
Friendly people on the phone (have go out of their way many time for me)

CONS:
Bad quality Amp-Sentrix battery. I have many come back broken in less than 3 motenths
Big bulky packaging on iphone screen make hard for fit in drawers and shelves.

Sent them a couple screens for their LCD buyback, the proccess was fast! They even matched a price with another company, got my money in no time. I suggest this company for any tech looking to sell their LCD's, or buying.

The company that I have in my dreams. Thank you for all. Fantastic customer service! When I have an issue they solved it.

LCD quality is really bad !! Most of the Lcd have touch problem and most of the lcd has few blue spots. Please improve your products !!!

Update 09/13/2019 They have changed the quality and i will give them 5 star

They keep messing up my order, several times and it seems that they don t care about what happens. They also have horrible service.

Rachel is awesome. Thanks for the top notch customer service.

-SecurePro

ABOVE AND BEYOND SERVICE!! I placed my order closer to 5PM on a Friday fully expecting it to be shipped next business day (Monday). I received an email from them LESS THEN 30 MIN LATER!!!! saying that FEDEX had my package ALREADY :O :O .... :O read that again. Not only was it packaged and labeled in NO TIME it was PICKED UP :O and then it came on Saturday before noon. ALL FOR 10$ SHIPPING. THEY DONT EVEN GOUGE YOU. If the service wasn't enough the quality of parts is amazing! The're properly tested, they come in reliable packaging, most parts even come with all the extras like adhesive or shields pre-installed. I will never, ever, ever order from anyone else. OUTSTANDING SPEED AND CUSTOMER SERVICE GUYS!

The customer service here is amazing. To their credit, the staff here has always been genuinely concerned with resolving any issues I ve had in the past. Also, the quality on parts and shipping is always top notch. I ll always be loyal to this company as my supplier.

Special Thanks to Matan for helping me out today to resolve a shipping glitch. He was kind, patient and professional 10/10

Truly a great company to purchase from . In the electronic repair industry it s hard to find quality parts at an amazing price . Shipping is affordable , they stand behind their parts . We have had a very low RMA rate with Mobile Sentrix . I must add that if there is an issue you get a person who knows the product .. unlike other vendors that use salespeople . These guys are the real deal and have integrity ... 100 stars

Incredible! Their shipping is affordable, their product is thoroughly tested and every question is solved within minutes by their excellent staff. I have searched for a product supplier for years with this level of consistent quality. Thank you!

Good: Fast shipping and good deals on board level components.

Bad: I've had issues with well over half the screens I've received and the buyer is responsible for return shipping, so it's a huge loss with that much defective product coming your way. Quality control is very poor if it exists.

Great company. Sayed knows how to talk to customers and work things out.

Great vendor, they work quickly to solve any issues (rarely) and always ship very fast. Great quality and vast array of parts.

Just wanted to thank Xiomara and the rest of the MS team for the awesome customer service. They are patient, kind and professional. I will never do business anywhere else.

Fantastic Customer Service! They replied to me quickly and helped me out a lot with my order. Thank you Mobile Sentrix team!

Great Company, can say for sure this company always goes above and beyond. We have been placing daily-weekly orders with this company for 2 years and they always deliver. Sounds like they are always busy, but the employees go out of their way to make sure you are equally represented. Our defect rate is pretty low and never have we had quality issues. I'm not sure where these negative reviews have come from but these guys have always been great and have only improved. Be straight with them, they will be straight with you.

Hands down the best supplier i've dealt with. MobileSentrix replaced 3 other suppliers that I previously used for parts. Defective items are very rare and customer service is great if you ever need it. Packaging comes ready for inventory tracking and looks good too. No more bubble wrapped, taped up screen assemblies. ALL screens come equipped with brackets/pads/spacers/etc and that saves valuable time! Peace of mind knowing my customers wont have their screens coming loose inside a month from sub-par screen frame adhesive. They also offer board level repairs with a 100% success rate(at least for me). Their quality parts and guarantee allow me to offer the best warranty with the best parts anywhere in my area! Thanks again MOBILESENTRIX!

Jake Miller, Owner
The Fix Electronix

Awesome company very professional excellent quality parts reasonable pricing and exceptional customer service

Worst customer service I have ever encountered in my life. Got my oneplus 6 screen repaired and the company ordered their screen from mobile sentrix. I put a case and a full screen protector, the phone fell from my hanging earphones less than 1 ft off the ground,into a gym mat floor and the actual screen cracked Instead of the tempered glass, it cracked on the first fall and less than 48 hours since getting the screen repaired. The company couldn't do anything about it. So I called mobile sentrix and they where completely ignorant and rude. The guy said he made the choices and that there was no warranty if the screen was cracked.I'm beyond mad with them and their product quality.

As an owner/installer you can not beat the quality, pricing, warranty and customer service! If any issues do come up Saad is calling within 30 minutes of me sending an email to resolve the issue! Great work guys!

I have been in the business for over seven years and I can say that electronics are never 100% but when there is a problem I can honestly say that this company takes care of their customers,The lifetime warrantee that really does mean something they stand by their product no matter the problem!!

The owner Waqes have mortal n greed problem, I'd stay away if you want long term relationship.

Very disappointed with their customer services. Very unprofessional and took a run around to get answers, I was a potential wholesale buyer, but after what I experience. Nope. Asked about prices for non consumers versus consumer they go well depends on how much you spend. So not a thier pricing they can offer. Sounds fishy. We asked why should we buy from you rather then joe doe down the street. We have good pricing. How would I know if you dont tell us. Sorry, but I'm not gonna say I spend 5 grand a month on phone parts and only get a 1% discount. That probably what would happen. And I called earlier and spoke to a lady, and she says I needed to talk to x person. Informed her That Im deaf and when you call if I dont answer leave a message and if we do answer you be speaking to a lady. One they called but didnt leave a message, so we called them and then my assistant stated she was calling back to get some information, the person goes oh We need to talk to the guy that called we cant talk to you. Re.ind you I did tell the lady I'm deaf. Very bad experience a total of 5 phone calls and of professionalism, and couldn't give us a price difference. NEVER WILL USE THEM PERIOD.

I have multiple stores and been ordering parts from past one year and I would say that I am super satisfied with their quality. I have tried almost all major suppliers in US but found these people far better. Best thing is to when it comes to return any defective parts their process so smooth and speedy. I would recommend 10/10. Customer always outstanding and Defective rate is really low. I am happy that I got a reliable supplier

Xiomara helped me add an item to a previous order in less than 5 min! What I'm saying is their customer service is top notch, price comes into the equation for our purchashing but customer service has big part too! keep it up guys CPG, Team - Irving, Texas

I have been using this company on and off for a while for my Tech Repair business and they never disappoint. Quality products, reasonably priced and the shipping is awesome! I m a lifetime customer now! Pictured below is a 2020 MacBook Pro screen I just ordered yesterday evening and it was delivered early this morning my customer is happy and so am I.

Very bad customer service and very bad merchandises...

shipping late , 20% off screen no good ,return policy nightmare

They have great customer service here and are always willing to help me out.

ABOVE AND BEYOND SERVICE!! I placed my order closer to 5PM on a Friday fully expecting it to be shipped next business day (Monday). I received an email from them LESS THEN 30 MIN LATER!!!! saying that FEDEX had my package ALREADY :O :O .... :O read that again. Not only was it packaged and labeled in NO TIME it was PICKED UP :O and then it came on Saturday before noon. ALL FOR 10$ SHIPPING. THEY DONT EVEN GOUGE YOU. If the service wasn't enough the quality of parts is amazing! The're properly tested, they come in reliable packaging, most parts even come with all the extras like adhesive or shields pre-installed. I will never, ever, ever order from anyone else. OUTSTANDING SPEED AND CUSTOMER SERVICE GUYS!

LCD Quality is the Best!! Been using them for over 2 years and had only 2 recent defects. Can't beat that at all. Fastest delivery ever. No. 1 Customer Service

Top prices paid for LCD recycling, quality control could be better. Customer Service? No response or comp on overnight order when i7 LCDs came in defective. Tempered Glass protectors are also good quality, price & presentable packaging.

Top tier company. Best parts on the market, and they are constantly improving. Any issues I ve ever had have been quickly dealt with from their awesome staff. My business wouldn t be where it is today without MobileSentrix. If you re just starting out I highly recommend using them.

Im Distict manager of The Smartphone Medics and I have to put in large orders and make sure Quality is Good and trust me when I say these people know what they are doing. Trust them an no one else, Looking forward to watching you grow. Great job guys!!!!

Very good quality phone parts and good sources for refurbish phones.

The only wholesaler you need for your cellphone store. Best quality parts and amazing customer service whether you place an order for $200 or $5000

These guys know customer service. And have a excellent website for ordering Parts. They have great prices. Placed my first order and very excited to see the quality. From what I have heard they are the best in the nation and aswell have lifetime warranty on all parts which is a huge deal having a repair shop chain in Canada. Very excited to do business with these guys and for them to become our primary supplier.

Saad And Co Are Real Pros And Make Sure We Are Always Taken Care Of So When You Add In They Have Some Of The Lowest Prices In The Industry It's A No Brainer Who We Use..

Best prices, best quality, and the best staff of any company across the industry. The warehouse & shipping departments have always been 100% on point. The standout customer service is how customer service used to and should be still. While the entire customer service team is phenomenal, I have to give a special shout out to Xiomara for always responding promptly, empathizing, and then taking care of business. I do my best to order exclusively from MobileSentrix. Thank y'all!

They are growing up so fast! They have everything from China and it is already there! You don't have to wait ! Great business boy's wish you the best! oh and btw all the parts are very very cheap !!!

Every time I call the Mobile Sentrix I end up speaking with people who are interested in putting in extra effort to help out. Saieed helped me out today over the phone when I wanted him to combine two orders that I had made so that I could save on shipping. Thank you!

Hands down the best supplier I ve ever dealt with. Their website is very efficient and so are their employees. Moosa and Xiomara are always ready to help me whenever I need and that never ceases to amaze me. Keep up the good work fellas, you have a customer for life!

Website is always down when you need to order at end of day. You guys are a technology company; get it together.

We have been using M.S now for the last 2 years , they have made my life and business way easier ! Products are high quality, the people are high quality, everything is high quality! Thanks M.S

I have been extremely happy with the customer service of this company. They have truly made running my business easier with their great parts, easy return policy, legit buyback program and easy to reach customer service reps. Any issues I've ran into were handled professionally and in a timely manner. They constantly impress me with their new programs and new parts technology. Thank you for being in business.

Thank you so much for the nice and reliable product.
And a very presentable package. keep it up!

Phenomenal staff, great prices, customer service is off the charts. Hands down must do business with!

Just recently ordered some products for my mobile repair service and cannot be more than happy with the customer service. Marcus was able to answer all of the questions and even went above and beyond by telling me different techniques that can be used for a few repairs. Absolutely knowledgeable about the industry and cannot wait to use their products!