Had to change addresses & I spoke with a Katie who was totally awesome! Walked me through everything & explained new products with my new home. Minnesota Power might be my only option, but Katie made me feel great about that!
We were having some issues at my house with our power. I called and someone came out at 1030pm and resolved the issue quickly. Nice guy. We had another issue 4 weeks later and a different service man came out. Super nice and went above and beyond. Very cool service from this company!
Non-existent communications with residents on our street prior to and during a multi-hour power outage for their planned work. This is particularly inexcusable when so many of us are trying to work from home.
I m an electrical contractor and have dealt with MN power for 12 years now and their customer service and response time has gone rapidly downhill in the last 2-3 years.
Time to get your act together MN Power
Talked on the phone with I think Alicia I can never remember names...anyway, the lady I talked to about switching my account because I moved was amazing! I have not had a call go so well ever in my life. Super professional, super knowledgeable, just overall excellent service!
While taking out the trash Sunday afternoon, I heard the most pathetic cry from my cat. He was perched at the top of the power pole. Less than a year old, Sylvester is not the most experienced kitty and was clearly too afraid to come down. My granddaughter called and called, Nothing was working. I called Minnesota Power for help. Within
short time a Minn Power truck arrived.
Sylvester was rescued and returned to my granddaughters arms. What a huge relief !!
!! Thank you Minnesota Power !!
MN power is the most transparent company out there.
Their customer service is top-notch. I just talked with Donna today and she helped me out with my power cancellation in two minutes flat.
Called today to see why my first month's electric bill is 3 times what I d been paying In Minneapolis despite lower kilowatt hour costs and not running a/c here as I had been there. They told me everything was correct even though it very clearly is not. I inquired about the previous owners use and was told they averaged half of what I was being charged even though they had a family of four and there are only two of us. We are obviously being charged for energy use prior to our purchase of the home or some other mistake on Minnesota Power s e d of things. I don t actually have a physical bill yet so I can t even see what I m being charged for. Really unfortunate this is the only electric provider in town. I m not impressed at all and would gladly switch if there were another option.
Came home from work, found the power off and a note stating they would shut off my power on or after 9/24. It seems they only have to give notice that they have shut off the power. The on or after part of the note is thier way of saying, we have the power to do what we want. All for $150. Now they want $20 to reconnect. I'm sure if they gave me prior notice of some type, they would not have had to go throught the trouble. Anyway to make an extra buck.
mnpower.com