Milnbank Housing Association Review

Milnbank Housing Association pursue their own unique agenda: one which certainly does not involve looking after their tenants. In addition to pursuing their political aims they operate an aggressively nepotistic employment policy which means that they are very much a closed shop to the majority. Any complaint is dealt with in a casual couldn't care less manner as their employees consider themselves unaccountable and fireproof. MHA through their cronyism and political vote mongering represent a shocking abuse of public funds.

Very helpful and friendly service never let me down

How are people meant to get help when you're telling them that mental health is not a real illness. It's because of ignorant staff members like yours that people are still embarrassed and scared to speak about their issues and don't get the help they need until it's too late.

These people are utterly, utterly atrocious as flat owners. To my great regret they own a flat opposite me, and have caused nothing but untold amounts of stress, misery and debt to everyone in my close.

Initially, the source of the stress was from an incredibly dangerous and violent tenant that they knowingly housed in our close. Every member of the building had to call the police on separate occasions, and for months all anybody could hear was screaming, domestic abuse and loud hardstyle music up until 4 in the morning. Since the tenant himself proved too aggressive to be reasoned with, fellow members of the close tried for months to work with Community Safety Glasgow, Police Scotland and Milnbank themselves, and pretty much everyone had given up by the time this tenant actually left. I would also not be surprised if the reason he left had nothing to do with fellow tenants. One member of the building broke down in Milnbank's offices over the problem, only to be met with a stoney response. Another strongly considered selling their flat to escape it.

In addition to this, we have a Building Committee that meets to discuss issues regarding the building. We invite representatives from Milnbank every time, and not a single one has ever shown up. They are so disorganised that during one particularly important meeting, after e-mailing and phoning them repeatedly to ensure attendance, and after being promised attendance, they not only were the only people who failed to show up, but also failed to send apologies.

The reason I am now writing this review is that for what is now the THIRD time, our front door's locking mechanism has been broken. Every single time this has happened it has been on a Friday night - which, as anyone who lives in Haghill knows, is a less than ideal time to have your door broken. We have had numerous close break-ins because of this, which are always extremely distressing. The first time this happened, it was broken by their own tenant, and the second two have been caused by an endless stream of careless contractors who use the mechanism (instead of the handle) to open the door and let it slam behind them. Every single time, it has been me to not only organise repair, but pay for it out of my own pocket. They never reimbursed me the first time, and the second time they sent a joiner (wrong trade), who said simply that it couldn't be fixed (it could - we had to arrange and pay for a secure door expert separately.) The third time, after having to let a contractor out myself due to the fact that he had obviously bust the lock and couldn't work it, I phoned up their emergency helpline absolutely livid that I am having to go through this all again - and was told simply not to be rude (how can I not be at this stage?!), that I "couldn't prove it", and that they weren't willing even to phone the factor on our behalf or help out financially, as a sign of good will.

This will now be the third weekend since moving in that I have to cancel my weekend plans, spend hours on the phone to my factor and pay yet again to get the door fixed. Short of installing CCTV in the close, I have no idea how to stop this.

In short - Milnbank have proven themselves to be disorganised, flippant and completely unhelpful as fellow landlords.

Much better to deal with than GHA at Alexander Parade was turned away for a Housing Application as they were too busy. Told me to go to Milnbank. Staff at City Park have such a bad attitude. I was glad to deal with Milnbank instead. Best favour they could have done was GHA to tell me to go here.

Quick enough to chase you up about the rent and quite happy to take it off of you but when it comes to reporting ongoing problems and issues that's been happening for quite a while now, it's a completely different story altogether. Reported ex amount of problems and issues for the past few years now which have been serious but you've failed to do anything about it.

these people have got very rude staff bunch of horrible people

I'm waiting for a bigger hause 5 years, we have 2 kids,my daughter it's 19 and step daughter 14 and girls live in very small room, we can't even put table to do homework, because it's not space,but they don't care about this

I promised the two really nice Milnbank lads I would write this. This morning they cleared up the flytipping of Marwick Street. They were polite, friendly and took away two sofas and one mattress that people had tipped. We really appreciate it. Thanks to the two of you! For recognition- the trucky with reg DU68 GHA working Haghill at 9am on 12/01/2021! Legends!!