Miele Canada Reviews

Super professional and helpful. The staff went out of their way to help us. Highly recommended.

I have a 3 year old Miele Dishwasher. Terrible! Even when the dishes are pre-rinsed the machine does a terrible job. My old dishwasher from 1984 cleans better! The Fridge water filter needs to be replaced every 6 months at $100+tax a piece. One for the fridge on for the freezer. $452.00 a year for filters!!!! Sometimes showing the new filter needs replacement immediately. The fridge also makes a "clunk clunk" noise every few hours. Miele has no explanation for it. APPLIANCES LOOK GREAT! But functionality is poor!

I ve never owned a Miele product but there was one particular gentlemen named Parag who changed everything for me. You guys are seriously lucky to have him, he was so helpful and kind. It was our first time so he went over all the products what they do and how to use them. He was so specific in every area and his exceptional customer service made us feel so welcome. This was honestly incredible. He deserves to be recognized and rewarded for how he treats his customers!

Amazing shop to check out the products and learn more

WILL NEVER BUY ANOTHER MIELE PRODUCT AGAIN - buyers beware. If your appliance breaks down the only people that can service your Miele appliance is Miele because they do not sell parts to other service providers. My Miele dishwasher has broken down (for the second time in 3 years) the drain intake. I had to wait 3.5 weeks for technician to service my dishwasher. He came on Oct. 13th. Really nice guy BUT it is Oct 25th and it broke AGAIN. The earliest I can get a tech in again is NOV. 9th!!!!!! Not cool. I know they are busy but then allow other service techs to buy parts so they can help you with service calls if you cannot handle the demand. Wish I had known this when I bought it. And the service call cost be me over $350 not including parts.....

Definitely the best place to go for the best appliances in the world!

Very worthwhile visit for anyone researching Miele appliances. Focus is on education, not salesmanship. A lot of great products to experience.

If u have the cash , you're in for a treat with the best people and product- appliances are very high end and once ur hooked , ur hooked - informative and polite staff , they have all the answers , even to cynical questions ... like mine :)

Bought the condenser dryer that did not operate correctly. They sent a technician called Wayne, who did not listen to anything we had to say and "educated" us about clothes drying time. MIele Canada Service does not respond to emails, phone calls, and after one month daily calls, they finally replaced that fire hazard.

A true luxury brand will address issues when things do not go right - check the BBB and other websites. You will see that this is a common complaint about Miele Service - they will not respond or ignore you.

Dont' be fooled - Miele is not the "best" appliance manufacturer, and their aim to position themselves as a "luxury"-brand means nothing - just a marketing stunt. Service is non-existent, and their arrogance is astounding. Smart shoppers will not buy just because of a brand-name, but base their decisions on quality, service and functionality.

Now that Panasonic has entered the market, with high-end appliances, reliable and high-quality Japanese products are available to us.

Attention Buyers: Think of the important service you will need in the future.
Miele after-sales service in Canada has been horrific and below the least quality of products. When we purchased over $50,000 worth of Miele products, given the history in the marketplace, we did not expect this whatsoever. In Canada, we have had major issues with service.
1) Miele does not allow any other service provider access to your parts and technical diagram
2) Miele consistently charges 3 to 5 times the going rate for parts and regular service
3) since the COVID-19 pandemic, Miele won't even pick up the phone or answer emails for essential service to get the equipment back to running, even with the ridiculously expensive rates.

Kitchen fantasy land. Try the scheduled food experience courses.

Spent over 5 weeks trying to resolve a problem with a non-functioning new washing machine that was barely 3 weeks old.4-5x a week on the phone, non-returned calls, misleading statements and promises that were never kept.

Just terrible customer service.

In addition, their invoices are fake . I ordered online with one of their promotions.... a few weeks later and I called and they could not find the order. The guy put in a new order, and the prices were entered as a regular price (at the discounted price advertised). So the "$300" off promotion, is in fact their real price.

The people who run the Canadian office are just full of garbage.

Very friendly and knowledgeable employees. What you would expect when dealing with products at this quality and price. I definitely recommend.

Very disappointing experience. I ordered a part for a Miele washer and received a wrong part. I called Miele in Vaughn and spoke with Hema. She requested that I send a picture of the part I needed and they would exchange it. I did as requested. No confirmation of the email or of the refund was send so I followed up a couple of days later and was told refund was being issued and I will received a shipping label to send the wrong part back. Again, no confirmation email, no shipping label. I called in a week and was told the same thing but now clarified that it will take about 2 weeks for the 'accounting department to approve the refund'. None of the time Hema was available for the call although I specifically asked for her (though she was in the office, she preferred to give messages to me through other customer reps). It's been another two weeks and I received absolutely nothing. I don't have the part I need and the money have not been refunded to me; the box with the wrong part is standing in my hallway. Absolutely unacceptable! Will never buy Miele and will not recommend it to anyone

worst customer service and experience I have ever had!! on hold for hours, Miele sends out technicians that have no clue what they are doing. would not recommend. should have stayed with my original Sub Zero and Wolf!!

I have a 25 year old Miele stove, which has never been serviced until today. A technician from Miele came out and replaced a light which had gone out behind one of the burners. The service call was expensive, but totally worth it, as he went over the stove with a fine tooth comb and gave me lots of hints on how to maintain it. I will always buy Miele!

Horrible customer service ! You pay for high end product and receive a low end customer service really disappointed

Poor Warranty: Be aware that Miele does not guarantee parts to be in stock/nor readily available for under Warrantied items. For a premium brand this is not acceptable. We had to wait 2 weeks for a dishwasher part that was under the 5 year Warranty. Furthermore, when you call non-Miele service techs they tell you they cannot get parts as Miele restricts access.

Imagine if you had a fridge or laundry unit, and you had to wait 2 weeks.

Great product (dishwasher 5-Star) but lousy Warranty Service.

Hands on experience .. Patient and informed staff!!

horrible customer service, I received wrong product, and they charged me to get it exchange for the correct appliance , even though it was their own fault.

If you want to buy Miele products, it is the place, recommend.

Im going to post what I sent to Miele
In 2009 we purchased four Miele Products, dishwasher, fridge , washer and dryer. Im a person where I don't mind paying for quality but when I pay double the price and the quality is not there I have a big problem and I will not be a future customer.

We have had a problem on all the Miele products right out of the gate like motors , compressors , electrical boards , plastic cracking , sensors and the latest the washer machine failed on the 10 year mark .

Miele advertises there products last 20 years. When you call Miele they new before they came what the problem was and to fix there bad engineering design and it cost $1500.00 to fix (yes $1500.00). If you say no they still charge you $281.37 just to tell you something they already new was a design flaw, see attached photo. This bracket is an aluminum piece attached to stainless drum that slowly deteriorates over time where this should have been made out of stainless steel. When I did a tare down of the washing machine there was no door even to service the motor or belt at the back of the drum .

What I see right now Miele products is a totally throw away product if you make it to 10 years.

I told Miele that their service department like to make comments about the local well water in our area that causes all the problems even compressors failing in the fridge but I would like to point out the appliances I had before was Maytag and after 20 years they where still working and I sold them as a working appliances that never saw a service man .

Yes I raise the white flag I got taken

Great experience and outstanding service. A special thanks to Parag for his efforts. Our fridge is truly a showstopper! Love the sleek hood fan too. (Ignore Wolf range in the photo...we really just wanted the red handles )

I recently visited the showroom and had an absolutely phenomenal experience. I had some delicious lunch prepared by one of Miele's event chefs, freshly baked cookies and coffee. The staff were also incredibly kind and well-informed. I would highly recommend speaking with Parag. It's been a while since I've experienced exceptional customer service like that. A visit to the experience centre is definitely worth your while!

Very unprofessional delivery team and customer service. Delivery team passed off some work to install team. Install team didn t want to do it. Customer service gives no help and no resolution. Completely petty and unprofessional company. Regret buying their products because of this. Will never again in any of my homes or clients as result of this. They do not appreciate your business what so ever. Too bad.

The place to go for touch, feel and in-depth knowledge of Miele products before making a purchase.

File number: 3784464
We have a Miele Dishwasher. It broke down and we contacted Miele Canada. After several attempts and being on hold for over 5 hours in total, we gave up and just submitted an online service request form. After 48 hours we were contacted and a service call was scheduled for the following week. The technician was super nice (Cam). He told us that he has to order the parts and if they were in stock he would come and install asap. Surprise surprise...Miele Canada did not have the stocked parts and we have been waiting 3 weeks already. Today Oct. 30/18 finally got a call that the tech will come Nov. 3/18...that is if there is no further delay. Absolutely disappointed. Bought a premium brand expecting premium service. If you do not have the parts then do not sell the appliances, nobody has the leisure to wait 4 weeks for a repair. Horrible!

If you want to purchase Miele products, you should visit this specific place if you're in the GTA.

$250 professional installation give me a scratched dishwasher from day one. Update: they resolved the issue quick, and they are nice to talk with. But be aware while technician doing the installation to avoid this kind of trouble.

Beautiful store. Can't afford much here, buy I can't wait until I can.

Best to experience the great value of Miele products.

I cannot express how disappointed I am with the service received from one of the world's premium appliance brands. Delays, poor customer service, and manufacturing defects.

My wife and I have moved into our forever home, and were selecting among Miele, Thermador, Wolf/Subzero, and others. We opted for Miele mainly because the sleek minimalist design fit with the vision for our kitchen, with comparable or better appliance quality, and a superior warranty included. To be fair, we are reasonably pleased with the function of the appliances, but my experience has been so poor I'm close to ripping them all out and going with a competitive brand.

We ordered HR1724G dual fuel range, French Door fridge KFNF9955iDE, and Classic Plus 3D G4998. All appliances ordered together June 14.

Range issues: Was advised in July that range would instead be delivered in August or September, I said this was unacceptable and was told the manager would call me back. It is unknown to me how it takes >2 weeks to check if a delivery date can be met, and the manager took IIRC 6 days to return my call - only after I called the CSR line at least 5 times looking for updates. When the range arrived it did not come with the swivel handle as ordered. Also Miele ranges require a 30A supply instead of the typical 40A, this was not advised at any point and I had to hire an electrician to change the breaker&receptacle. Also when the oven is turned on there is a strong current of hot air blowing out from the door. What the hell??
(They did offer to install my range for free because of the delay, however it arrived six hours early which happened to coincide with my contractor's visit #2, so I had him do the gas hookup)

Dishwasher issues: Panel did not come with pre-drilled holes for handles, my installer has never seen this before with Miele appliances in >20 years which added delays and costs for his time. Also the bottom rack rolls backwards into the dishwasher. Also did not come with 3rd rack for cutlery (mistake at Coast Appliances). When we ordered the 3rd rack through Coast while on the phone with a Miele rep, it did not come with rails so cannot be installed.

Fridge issues: Again, manufacturing defects, did not come with pre-drilled holes for handles which added delays and required an additional visit by my installer. Also when the ice maker draws additional water, it sounds like a jet engine going off. I thought your appliances were supposed to be QUIET.

FWIW, I hired a company that was a Miele installer for >15 years, but then broke out on his own to start his own business. He has been installing all premium brands for over 25 years, and I selected this company because I needed all relevant rough-ins for these appliances, and he could do everything. Miele installers will not run lines in your home, only install appliances.

Miele refuses to reimburse me for the added costs I have incurred because of their self-admitted mistakes, on the basis I did not use their installer. The costs are due to manufacturing and logistics failures, not installation. This is an unacceptable cop-out of an explanation. I recommend to anyone in the process of selecting an appliance brand, cross Miele off your list. They do not care about providing even basic levels of customer service, and will not work with you in any way to reach an equitable solution.

To the Miele reps who may read this, I expect you to cut me a cheque to cover my installer's bill AND send a tech to fix your products. Thank you for making this the most miserable product experience possible.

Very bad after-sales support and service. It took over a month to resolve an issue with one of the appliances we had bought - I feel traumatized by just how much effort I had to put into getting the issue resolved. They never respond, ignore emails, will not call back, and act as if you are an idiot and un-educated. They act very smug and arrogant. Never again. Will quit this brand for good.

Miele is professional and knowledgeable. I only buy Miele appliances. Expensive, but totally worth it especially if you are investing in your end home. There's free parking.

We chose yet another Miele product. Based on the love we have for the brand, we willingly give the parent brand and the products they engineer, a full 5 stars.

For the Canadian head office decision makers who make me drive 148km to sign a form in their showroom that should be available within any of their authorized retailers, they lose 3 stars.

Please explain how you authorize a retailer to represent Miele, supervise the build out a beautiful Miele satellite showroom, but won t allow a customer to sign a simple rebate form from that location. When I asked whether head office could email me a form to sign, the response was simply I m sorry, but it s Miele Canada s policy that you need to sign the form inside their corporately owned Vaughan or Yorkdale locations. It s not lost on me (but apparently lost on those that enforce the requirement) that I m required to drive 148km to sign-up for an ECO-REBATE!

@miele, you make amazing products, but your local market policies are head-scratching at best and for many will border on sales prevention.

Very classy really nice staff unbelievable Building inside fantastic place to go

We were in the market for a new washing machine. We own a Miele dishwasher and it has been excellent. After considering and rejecting some mainstream brands we decided to take a trip to the Experience Center. Kate Smantser of Miele worked with us and patiently walked us through the features and benefits of Miele washing machines. Kate was terrific. After discussing it over lunch my wife and I went back and purchased the machine. The Experience Center is the best place to go if you are considering Miele. Everything is under one roof and the staff really know their stuff. You are never pressured. Miele costs more but they are going to last a lot longer. We just got tired of replacing a washing machine every 6-7 years. Most appliances are not designed to last anymore. Miele is an exception.

Most amazing appliance store. I bought a vaccum. Product center is spacious and bright... Products are remarkable and manufactured well. Excellent quality. I will be purchasing additional items from there.

The single star is for the customer service at Miele Canada. Particularly the Management Team at the "Experience Centre" in Toronto. After having trouble with the install department I asked for the Install manager to call, gave them 2 days and called asking for the Sales manager to call me, gave it 2 more days and called asking for the Customer Service manager to call me. Results nothing no calls. Gave a some social media a try, Twitter and Facebook, the auto responses took my information and guess what no calls. Their have been some good and competent people who seem well trained that I have dealt with however there are some very poor staff as well. My guess is the middle and upper managers are mostly poor and this is allowing the bad apples to hang around and some good people to leave. At this point I would not recommend using Miele Canada there are other excellent German and European manufactures that hopefully understand customer service better.

Been treated like a celebrity - MIELE stuff is the best - still made in Germany !

Grear experience at Miele! Due to my stroke we need to upgrade our kitchen. Being in a wheelchair, a curtious Mr Parag even opened the door for me and offered us not only coffee but lunch also as a demo. Parag gave us a grand tour and left no question unanswered. It was a real pleasure and joy visiting Miele. Thanks to very helpful Parag who is a real asset to Miele. Right from entering the store he explained everything and had answers to all our questions. Parag is certainly an asset to Miele company. Thank you Miele and special thank you to Parag. - Elizabeth and Zoltan B.

Enjoy a no charge espresso while you check out the showroom.

Non reliable washing machine bought with extended warranty broke down few times loaner does not work also, it's a overpriced trash, avoid this brand, Customer service is horrible

Bought 2 vacuums that I was supposed to pick up at the warehouse and was told they are available. Arrived at the warehouse they tell me they don't have the vacuums in stock. Call the office they told me they thought I bought a different one bought a white canister one the one in stock is a small yellow??. 2 weeks later get a message again saying that the vacuums are there. I got right away and the warehouse guy told me they are still not there. Call back and tell them they made me loose time on 2 days and over 1h on the phone on wait. Asked to get something like a discount or bags to make up. Was told by a rude person that is not how they work and finally 2 weeks later got the vacuums. Took a total of 1 month and was told when I bought them that yes we have tons in stock. The phone service is really bad

BAD CUSTOMER RELATIONS - I bought a Miele CX1 Blizzard vacuum in late April through Costco. The model I received was black and it did not power on. I took it back to Costco on May 1st and exchanged it for a white one. When I got it home I realized that it didn t have the grip handle that the black one had. (One of the main reasons I bought it because I have arthritis in my hands). After 6 weeks of trying to rectify this through Miele and their dealer on The Danforth, (Costco doesn t exchange parts) I have been told today, June 12th, that the white vacuum does not come with a grip handle, but it is still the same price, and I am out of luck. Sadly I was considering buying another larger Miele appliance, but after this experience I will never go near that brand again. BUYERS BEWARE!!!

They have virtually every appliance in their line up on display. In 3 different colours. They also offer cooking demos, which you have to book in advance. They show you exactly how to use the appliances in an interactive setting. The customer service and knowledge of the brand ambassadors is top notch as well.

Incredible Miele facility c/w demo items for many of the Miele product range. Knowledgeable, courteous and hands-on staff (Thanks Denia and Christine!). Thanks!

Great place to learn about the Miele products and how to use them. We had a great time during the cooking demo and the food was delicious!

Miele has always been my go to store. However, in the last year or so, they have become so large, that customer service isn't as good. I just tried going online to purchase their Care products and they have changed their interface and it is now no longer user friendly. After speaking to someone "higher up", they have resolved my issue and I truly appreciate the time they spent with me and their patience. Thank you Miele for listening !

I am now 3 months without a freezer that is still under warranty & have been waiting for conclusive service without a result.

First contact made : 12th July 2019 regarding freezer not working
Technician visit scheduled for: 16th July 2019. Still not fixed after visit, no explanation given. Technician claims it was fixed.

Technician came back around 23rd July 2019. said needs replacement part. Part on back order as he doesn't have it.
Reference number: 3964175

Followed up on August 12th, 2019: Customer service claims 1 week for part to be shipped, never shipped.

September 30th, 2019: I received a call that part is again on backorder.

At this point, my freezer should be replaced, as it is under warranty and I have been unable to utilize this purchase as I was promised.

I will update this post if anything changes or remains unsolved.

Trying to get through the phone for two days. Waiting on the phone line for hours. no one answers the emails or web contact form.. Horrible!!

If you are considering purchasing a Miele appliance take care, this is not the company it used to be . Yes their prices are still over the top but reliability and customer service are more like LG.

Absolutely disappointed with miele products & and their warranty services. Choosing Miele was one of the worst decisions I have ever made. I chose their products for the sleek design and thinking how can you go wrong with German products. Was I ever wrong!!!
The fridge broke after 2 months. They ended up replacing it after some repair attempts. The oven broke right after. Got repaired, still doesn t work the way it should. Now the stove top is half broken. I am at the point of replacing it so I don t have to deal with their extremely poor warranty services & scheduling. They are rude, disorganized & have no respect for their customers. Never again buying any Miele products. Save yourself & your money from the hassle. NOT WORTH IT.