I would give this a 5 plus, but, I waited almost 2...
I would give this a 5 plus, but, I waited almost 2 hrs to get my car unlocked, because a locked car is considered a soft, non emergency incident. Well, when you are 62 y/o, disabled due to a broken back, it becomes urgent. After I got home, I had a neighvor to take me to an ER for a pain shot due to sitting on a metal bench for almost 2 hrs.
Chris was nice enough. I think the problem was with my insurance company. Especially when the person I spoke to made the remark 'you're not' paying anything. Excuse me. I pay monthly for roadside assistance as part of my car ins policy.