4 years ago
Friendly service and a fantastic range of cars at ...
Friendly service and a fantastic range of cars at a reasonable price considering the location of the garage. But they never actually give any of they cars a once over to check for any problems. Their garage mechanical experience is nothing more than giving the cars a good clean and a wash, any fool could do that. The car I brought is fantastic, but it did have an issue with the windscreen washer pump which their so called highly trained but mostly blind and incompetent engineers failed to pick up. Apparently Cuffley Motors said it was an intermittent fault. So that statement means that they were aware of the fault but ignored it, nice one guys. Also when confronting the sales team with the issue, your greeted with a wall of utter complete lies and stupid excuses spouting out of the mouth of spineless cowered. I don't care about the money to fix the car. It's the fact they knowingly lie to my face. I think Cuffley Motors must have gone to the ostrich school of business study's.
So in summing up Cuffley Motors, nice car, sales team lie to your face and a garage full of mechanics who can fix sod all. But I am happy with the car. Please Cuffley Motors, just stop lying, and man up a bit. Thankyou Jamie for taking time to read my review. And yes your right it is disappointing that you never really took the time out to hear the issue with the car. The first call I made you avoided the issue by claiming Saturday was a bad time to call and would return the call on the following Monday, which you didn't. A week later I had to call you. We came to a civil agreement, sadly you failed to uphold this agreement. It was only when I left a review on the social network that you suddenly realized you should call back, something about not wanting customers leaving bad reviews I suspect. Anyway I forgive you, I know you can't help it. But another issue has come to light. Recently had the car serviced at Winchmore hill service centre, who I would like to point out are utterly amazing people, so professional, friendly, top mechanics and never miss or over look any issue. I can't thank the good guys of WHSC enough. Fantastic. They found that the car had suffered a minor front impact in the past, lucky WHSC came to the rescue and all is running as it should. Now this is not the fault of Cuffley Motors, they wouldn't of known. WHSC said that Cuffley Motors wouldn't have known, only a professional like WHSC have the know how to understand and resolve an issue like this. But it does bring to light again that Cuffley Motors, as before with the wiper pump issue previously that Cuffley Motors do not have the ability and professional know how to spot and resolve issues with cars. WHSC are professional mechanic's with years of experience. And Cuffley Motors just sell cars and really have no understanding of how a car works and what to look out for when buying in new stock. So my warning to other buyers purchasing a car from Cuffley Motors, get the car professional check before for buying. Cuffley Motors do sell a range of fantastic cars that much is true I can't deny that and Jamie is overall a nice pleasant chap and always give a great deal on trading in a car. But they just fall head first flat on their face when anything mechanical is involved.