I apologize for my review, it was the fault of a woman I found in an agency, after I spoke with a good agent and he explained to me that the problem is simply that to insure a motorcycle, I must have an insured car.
Very pleasant offices, great friendly staff too. Location is very accessible by bus.
They are definitely not professional as they claim to be, and not as other competitors in malta, believe me. After a number of cases and incredible events, such as even their loss of sent documentation, or the incredibly low speed through which they process requests, I really have to state I am very dissatisfied by their service.
Always efficient service being sales and also upon claiming for my motor and health policy. Highly recommend!
Absolutely disgusting! Claims department that don't even know the difference between a Hire Purchase and a Registration Exempt Car!! Held my discharge letter for 4 days cause of that and now since they resolved that issue been waiting for week for the letter being told every day that I will receive it by 5pm. This not yet happened and still awaiting this letter!! Been without a car for a month keeping in mind that the person that was involved in the accident filed his claim 2 days after the accident. Avoid Mapfre and save yourself from hassle and incompetence!!
C21-174257
So after all the hassle I had with getting my claim sorted my payment was sent to a previous address which I never given Mapfre!! Keeping in mind that I have given a copy of my current ID Card, Log Book and also my policy is on the address where I live... GDPR went out of the window and lucky that I got the cheque that was sent to my old address!! When asked the call centre all they could say is they don't know how they happened!!
Well done who handled my request. Management please note.
would really like to recommend this company for any insurance policy... they offered me such a smooth service!
A truly top insurance company both as a staff and as a location
Staff very friendly and can advise what is best for you
Knowing i'm covered with the travel policy, i always go abroad with a relaxed mind as i'm always in safe hands! Highly recommended!
Well done to all staff. Great customer experience and friendly staff.
Disgusting service. Left without a rental car when one of their clients wrecked my car. Not at fault and still have to pay for someone else's' mistake. Such a disgrace. NEVER INSURE WITH THIS COMPANY. UNRELIABLE. BAD SERVICE. edit re comment: my details are already in your system.
You must speak English because otherwise you will not be served.
Translation: No Maltese speaking staff available!
A disgrace of an insurance company. Losing documents after submitting a claim which is in your favour. Claims department NEVER even takes your phone call. Stay away, certainly the worst insurance company i had to deal it.
still waiting for my cheque and its been over a month.... terrible insurance
Now this is unbelievable!!! I placed a claim (21.06.16) for a car accident I had on the 19th June 2016 and until today I m still waiting for my car parts. To add insult to injury and unfortunately for me, since then I had another case of hit & run to my car and placed another claim on 17th August 2016.
After various enquires with regards to arrival of my car parts, I have today been informed by my panel beater that ONLY some parts from my second claim have been delivered to him whilst there is no trace of my first claim parts!!! This is totally unacceptable to say the least, bearing in mind that I have been with a broken car since June 2016!!!
Can someone look into this issue please and settle immediately.
Pierre Ebejer
7952 3344 / 2014 6269
Car: Dacia Stepway GBR 387
Mapfre Middlesea Insurance will accept your fees but not necessarily attend to their duties should an accident happen. They will bury the case and ignore your requests during one year until you take a lawyer and send them to Court. Bad professionals and dishonest people!
Be aware ... same insurance say different things from different locations
Great service offered by professionals and dedicated staff. Highly recomend :)
One of Malta's largest Insurance companies. They give a top notch service to their clients!
Avoid Mapfre/Middlesea for home insurance. They will expect you to pay 50-60,000 for all repairs yourself before they will even consider giving you money. They just don t get that we have insurance because we don t have 50,000 in our pockets to cover every disaster. Then they will only pay for your contents once you, again, find the money to pay for it all yourself. And they will demand you have receipts for shoes, CDs, etc you bought 30 years ago. Their onerous and unreasonable methods cause delays as they hold your money ransom. They know you will eventually give in and accept lower cash offer. And for any work done, they will only accept the lowest quote, with absolutely no consideration for the quality of work or workers. If you think you have nice things or a nice place, they will ignore that. I can go on, but just avoid Mapfre/Middlesea.
Worst insurance experience! They are dishonest people
Had a most awesome takeaway for our family on Easter Sunday. 100% will reorder.
Highly recommended.
Excellent customer service and employees go an extra mile to assist their customers.
There when you need them, what is owed is given with no excuses.
Purchased scooter insurance in late December. From start to finish, the transaction lasted less than 30 minutes. Service was attentive & friendly.
Have no customer retention. No customer care. Take it or leave it attitude.
Good on Malta but nothing special. Free towing :):):):)
I highly recommend MAPFRE Middlesea cos of their efficient service. I received my health claim payment within few days.
Never again. We want your money but don't want you to claim.
middlesea.com