Michigan Recovery Services, Inc. Review

Friendly for the most part. But did come off a little snappy. So could use some work on being more professional when dealing with customers.

(See BuyRepos Facebook Page for pics posted for 1 star review validation, yellow is 11-27-18, pink is 12-3-18)

I won a bid on a 2005 Chrysler 300 (Stock # 584596) on 11-27-18 on the pretense that the vehicle was a RUNNING vehicle. Buy Repos had this particular vehicle listed as a runner, starts/runs/drives. However, the vehicle DID NOT run when I arrived on 12-3-18 to pick it up. It wouldn't even crank over. I was there for 2-1/2 hours while Buy Repos had (2) different mechanics try to fix it but couldn't get it to crank over/start/drive.
One of the mechanics advised me to speak to Ken the owner as it's a non-runner.
I asked for Ken and Andrea said she is the manager that handles these things. She asked for me to wait a few minutes longer as she wanted another mechanic to look at it as they towed into the shop. I explained that I've already drove 2 hours to get there and have patiently waited or 2-1/2hrs while they try to get it to run. So I agreed to go grab some food and come back.
When I returned Andrea said it needs a starter. I specifically asked if they got it running, she said No. I asked what happens now? She said you bid on it as-is and have to pay for it in full. I disagreed as it was clearly listed wrong during the auction ending on Nov. 27, 2018 and what I bid on was as a running vehicle as they listed (see pic below - yellow highlight). She said she trusts her mechanics that said it ran during the pre listing. I asked if she would go back there, start the vehicle and drive it off their property for me so I can pay for the running vehicle that I bid on and won. She said that she can't, it needs a starter, it doesn't run. And further stated that if I didn't take possession of the vehicle that I would be banned and charged 5% of winning amount. I warned her that I had (3) separate video documentation of their mechanics unable to start and tell me it's a non runner and that if she tried strong arming me into this purchase that I would be forced to contact my attorney. She said to go ahead and have your attorney contact us as I will be banning you from our site and charging your credit card. Further telling me to leave the premises.

Just beware and protect yourself when dealing with this auction. I've bought several cars from here with no issues until now but won't be strong armed into buying something that was listed under different terms. Nevertheless, my attorney has been notified, credit card transactions that were fraudulently charged has been successfully disputed in my favor.
Lastly, Buy Repos has relisted that car (stock # 584596) on 12-3-18 as a NON RUNNER - STARTER HAS GONE BAD. STARTS/RUNS/DRIVES = NO
(See pics on Buyrepos Facebook Page - Pink is relisting on 12-3-18 Yellow is the listing I bid on 11-27-18)

Don't let them strong arm you into buying something that was misrepresented.
And I feel strongly that they never told the owner Ken about my situation as I'm a business owner as well and care about my customers. Shame on you Andrea you lost a good customer.

Stole things out of my Vechicle when they cleaned it out. Also was going to auction it when I was getting it back.

Put a huge hole in my vehicles engine block! I wasn t expecting them to fix it because of all of the other reviews I read but they fixed it without any argument. I am very pleased with this company

MRS service department was honest and reasonably priced. Jeff (mechanic) was friendly and knowledgeable. Will be going back for any needed future services.