3 years ago
Since my dad passed I have been trying to get the ...
Since my dad passed I have been trying to get the bills they send to my dads place to where I am (which is out of state) and the first time i called and gave them my dads address, social, and name, they said, okay. Then told me in order for them to change the address I needed the death certificate, and that I can email it to them along with proof that I am the executor of my dads estate. Okay, so I tried sending my proof to the email they gave, and it was invalid. I even asked her to repeat it to make sure I had wrote it down right. So I call the second time and did the same routine like I did on the last call, but the lady said I needed his loan number. Okay??? All they told me the first time after I double checked with them was I had everything and just needed to email proof( though the email was invalid) now I need the loan number?? .. then I had to wait to get that, as time is ticking before they closed. Finally got that. Called back again on hold forever of course, and when I went to verify all the info that was accurate on all the other calls, was now inaccurate and they can t do nothing..plus the lady was rude and raised her voice at me. so yeah. Bad business. Slow and the story changes with them. I hope I get better business and get what is considered very important done, and done professionally.