3 years ago
Complete waste of time and money. We had reservati...
Complete waste of time and money. We had reservations for Valentines day, and not only did they lose our reservations, they did not have what they described on the website. We were supposed to get a shot and an empanada to start off with, then be directed to the Tapas Bar (seafood/ salad/ cold meats) followed by a pasta bar with a chef who would make pasta to your specifications, and an endless array of prime meats served at our table. My girlfriend was really looking forward to the pasta chef and I was looking forward to the sea food, but instead of a Tapas Bar and a pasta bar, they had what we can only assume was a cheaper way to serve the hoards of people that made reservations (we were not in the actual restaurant- they overbooked and put us all in a hall). Instead of a pasta chef and seafood, they had a buffet with containers with cold bread rolls, bow tie pasta with marinara sauce, fettuccini alfredo, and rice. Not really what I would call "pasta made to your specifications", and as for seafood, they had some sort of potato salad with shrimp in it. That was it. They had a cheap iceberg lettuce salad, and 2 types of dressing. No vegetables of any kind were anywhere to be found (unless you count cold mashed potatoes). The meat was prepared well, but the server we were supposed to have was not allowed to serve us- that is to say, our waitress introduced herself to us as another girl rushed up and argued that she wanted our table and was taking it. She never offered us drinks; I had to call her over and ask- and we didn't get our drinks for at least half an hour, and a simple glass of water finally came with our dessert. Also, the table was so big (probably big enough for 6 people) that we could barley talk to each other the whole time, as there were two chairs at opposite ends and no room to sit closer without sitting in the row where servers were walking. All of the people around us had pieces of cake (at an additional cost, not a problem) that were at least four inches thick. when we ordered our dessert, it was obvious that our *wonderful* waitress had cut a piece in half and put it on two plates, and charged us for two. THEN it took an HOUR to pay the bill! We are FURIOUS and will never go back. I talked to a man who introduced himself to me as the owner, and he did not seem to mind that we had the worst dining experience ever. When my girlfriend walked up to him and said "Hi, I heard that you are the owner and I need to speak with you", He literally said "I'm not the owner", turned around, and walked away from her. A server who was nearby told her "that is so crazy, he IS the owner, are you OK?". We will NEVER go back, and we will tell everyone we can how horrible our experience was. I hope they close down, or sell to an owner who would care about their customers.