Great central location. Facilities OK. Rating E for unsatisfactory food! We even went to a take away that had A. Waiter argued and insisted one of our group had ordered something they had not. Noisy at night, over the road from a strip joint. Not recommended.
Good location and hotel. But the room being at level 5 is noisy from the music at the bar nearby.
All other services are great except at valet service. The man returning the car key is very rude and cough at you. Probably bit racist too.
It was great stay but the last impression with the valet before we left the hotel leave things lot to be desired.
(+++) Perfect location - lots of places to go out around
(++) Fancy design interior
(++) Good security concept
(++) you have a pillow menu
(+) well equiped room
(=) friendly staff but a bit stiff - you don't get really the welcoming feeling
(- -) they call their staff "storytellers" > finest corporate b****t
(-) Very noisy room (no noise proof windows or doors) - can be very annoying on a weekend night
(-) Dirty windows
Summary: On the outside nice, but weak on the details
Conference rooms where nice, did a training course here.
Great location central to the town and close to the harbour. Easy to walk around everywhere and they provide bikes (complimentary) to ride around the city. Rooms are a little small but overall our stay was great.
We have stayed at many Hotels in Auckland. This would be one of the best. This was our first stay at Mecure, location brilliant our stay was extremly pleasant frm Valet parking, reception, rooms. We will definetely be highly recommeding Mecure and will be back next time we stay in Auckland.
Very nice hotel! Superb reception with bar. On the top floor the restaurant and a very pleasant bar offer a beautiful view over Auckland and the sea. The breakfast is sumptuous, the choice of food is very varied.
Our room was not very big, but very adequate with a nice shower room.
Very friendly staff.
Really enjoyed our stay when we came up for Matilda. Friendly staff on check in and we were allowed to check in early as a room was available which was thoughtful of the front desk staff. A spare bed was brought in with no worries at all. Very clean room and everything we needed available.
Generally very nice / service friendly and efficient / dinner superb with fabulous view
Room now much better after the renovation and dinning has a great view.
Nice hotel. Centre area. Easy to walk. Shop. Eat.
No parking lot. Have to valet.
The location is great - just short walk to harbour and shopping area. Breakfast is good - offerring your own healthy juice drink. Bed quality is marvelous.
Came in for dinner with friends. Nice atmosphere and the staff are very friendly. The food was amazing. Great experience and look forward to do it again.
Ramp Jumped down the side of this building - awesome views from restaurant
Place designed to make you feel like you're important with a generic high rise view of central Auckland and a consistent level of finish. I saw some alt right dude with all his starts maxed using game on a young woman behind the bar and it seemed effective but also like they were NPCs from some future iteration of GTA running their script.
Rooms and venue were nice. Howeve the wifi didn t work anywhere in the building properly.
The hotel is nice, well decorated and modern. The rooms are also modern but somewhat tiny, even the upgraded. The staff is prompt on helping but it lacks resources, very noticeable by the breakfast and internet, both services unstable and very basic. The breakfast for ie when something is short it wont be replaced, even if it just started. On my next visit I'll look for a different option.
Amazing hotel, great service and super friendly staff
Beautiful hotel with superb rooms and comfy pillows. The staff were outstanding and as friendly as I have found anywhere in the world. Great job guys. See you next time
My absolute favorite place to stay. It smells amazing in the lobby. The most comfortable beds & great service. The food in the restaurant is awesome as well.
Modern hotel in the CBD of Auckland. Excellent location in Queen st, just steps away of Britomart and Silos. Additionally an Innerlink bus and an airport shuttle stops are in front and at the door of the hotel which is very convenient.
Weekend getaway with my wife so relax and do some sightseeing in Auckland.
An excellent hotel close to waterfront and queen street. Reasonably priced
Saw better hotels for this price. Nice location in the heart of the city with harbour view. Clean and tidy - pretty new building. Breakfast is rich, however there were some things not being refilled.
Service at the rooftop bar was lousy at best. They were vacuuming the carpets during breakfast time. Waiting time was disproportionate compared the few patrons that were there.
Very clean, front staff very helpful and friendly but won't stay again.
Good place to stay, unfortunately there is no parking
Just popped in for business lunch, great restaurant views good food and service.
New fitout is super sexy. The staff are very cordial and genuinely take pride in their jobs. A big shout out to all at front desk - you guys are brilliant
Very nice and modern furnishings. Very well located between the harbor and the shopping mile (Queen Street)
The rooms are in awful condition, no water or mini bar in room, 30min minimum to get basic room service for water and ice, no express checkout, you have to pay for wifi, tv couldnt change channels... the worst Ive stayed in at that price range... will not return
Recently stayed at the hotel for 3 nights. The room was tiny and there were no giving water, you'll need purchase it yourself.
The room keeper will come anc knock on your door 9am to ask if you want it to be cleaned.. this was the first time ever happened to me.
Also, i got a parking fine from hotel valet and the hotel stopped responding to me and the manager doesnt get back to me after my call.
Good hotel and well trained staff.
Central location
Old but clean building
Good harbour view from h13th floor Resturant
Superb location and views for a quiet dinner. Lovely food
From reception on entering to reception on leaving our whole experience of the Grand Mercure was well above expectations. All staff were really welcoming, friendly, helpful and went over and above to meet our needs. We will certainly be staying with the Grand Mercure on our next trip to Auckland.
Restaurant has great views of the city and friendly staff.
It was great, room was nice/clean/tidy and the staff could not have been more helpful or pleasant.
Great food, good menu. We had the snapper to share, salad with chicken and bread + drinks..friendly service. Good views from both towards the skytower and over the harbour. Wasn't very busy but atmosphere was good. Would recommend
The refurbished Grand Mercure is a nice place to stay in a very handy location. The Staff are lovely & helpful, nothing was a problem.Will definitely stay again, although they need to buy a commercial toasting machine for the breakfast serve.
Awesome hotel great place to stay at would love go there again!
Room and bed was ok. Bathroom was nice enough. Work is pretty much 200 mt away.. Colleague stayed there a year ago (pre Reno) and got bed bugs.. previous reviews from other colleagues who stayed there pre Reno was not great (never stayed their 2 times back).. I am an Accor gold member so thought would try.. rooms and bed seemed ok.. Staff ok.. Very Asian targeted hotel... from decor and style. The service at restaurant both breakfast and dinner pretty below average... super slow and lax service (particularly at dinner).. super disappointing after awesome service and friendly staff in some of the Australian hotels I stay in. For convince to office would stay again.. but not eat in restureant....
Wifi is so incredibly spotty throughout the hotel, it makes it difficult just to write this review, overall rooms were cleaned and well maintained, but in a day of modern age, it is quintessential to have a connection that can support multiple people. Staff was kind and helpful
Fantastic location. Close enough to walk to all sorts of Auckland attractions. Close to really good cheap Korean food too. The service staff were really good to us also. Beds were sooooo comfy. Loved the place
We enjoyed the 13th floor bar and restaurant and staff were great. Disappointed that we booked several months out but were allocated a room that is usually reserved for last minute bookings. We paid a premium for a room that had a bathroom without any vanity for the usual makeup and bathroom commodities. Any attempt to watch TV before settling to bed for the night was uncomfortable and near impossible with the TV on a wall that was not facing the bed and with only one chair. I had been contacted by AccorHotels just a few days before with a membership offer and this experience did nothing to encourage me to purchase a membership.
Beautiful place. The staff are warm and friendly and will do everything they can to assist you. The rooms are impeccable, clean, warm with your every request already catered for to the highest standard and the views from the restaurant are nothing short of breathtaking.
I hope to stay there again on my next visit
Fantastic room, refurbishment amazing, staff amazing and helpful. Perfect place to stay so close to every amenity... thanks for a wonderful stay
We recently stayed at this hotel. For what is supposed to be a five star property, it felt extremely short of expectations.
When we arrive to check in, we were told we had one king bed. We went up to our room, and the room keys did not work. We went back downstairs, and had to have the keys reissued.
Upon entering our room, we instead had two twin beds, not one king bed.
Also, there was no bathtub. Nothing screams five-star luxury like a 2 x 3 stand up shower.
When we got to the room, we attempted to log into the Wi-Fi and the Wi-Fi was not working. I called down to the front desk and they said that they would send someone out. After 20 minutes, no one arrived. I went down to the front desk to try to get this remedied as I had an email to send for work and they said they would have to call tech-support to hear something was wrong with the Wi-Fi. They said someone would call me within five minutes in my room to help fix this. After 15 minutes, no one had called leaving me to have to go outside to try to find free Wi-Fi.
Again, five-star hotel? Not working Wi-Fi? This seems like a basic amenity for international travelers. upon reading other reviews, other people have mentioned that this is an issue yet I don t see it being resolved which seems reflective of the level of service at this property. As a note, we did not have Wi-Fi for our entire duration. Entirely unacceptable.
About half an hour after entering our room, we had a knock on the door and it was someone from minibar service, who claimed that they had been running behind and they need to check our minibar to see with the last guest had used. Again, this is supposed to be a five-star property. I m not sure why that would not have been checked before the next guest checked in, but we should not have been interrupted with this.
As a note, our hotel room was very small by any standards.
I also noticed that the mattresses do not have mattress protectors on them which seems to be a health and hygiene concern. The response to this post by management claims that they do so I attached a picture confirming indeed,they dont. They also do not have fitted sheets (??) so the sheets kept falling off the bed which is what caused me to notice this in the first place.
They do have a fitness center on the property, however it is extremely small. Well it does have the requisite equipment, for a five-star property I should have room to stretch prior to running. I should need to be stretching out in the hallway because the room is too small.
Lastly, I noticed that they did have guest laundry facilities on property. When we enter the room it appeared to be coin-operated, however again they failed to post any clear instructions regarding the process for utilizing the room? I called downstairs and they said that they charge four dollars to wash, four dollars to dry, and one dollar for laundry detergent. So, nine dollars for a guest to do one load of laundry. That seems excessive and something that they could have thrown in complementary for their guests you are paying five star prices to stay at this to stay at this two star property.
Overall, I would not recommend
4 star hotel of susugano
Situated next to Britmart Station, this hotel offers a soothing interior with a comfortable sofa at the entrance.
The staff's response is also kind, polite and pleasant
The size of the room is reasonable, but the interior is very sophisticated, clean and clean
The price is slightly higher, but it's almost in the center of Auckland, so the ferry terminal is near, so access to Devonport is easy, and it's easy to use the railway because Britmart Station is just around the corner
It is the best location as a tourist base
Rooms O.K., clean but not that spacious, Great harbour view from the breakfast room in the top floor and very good breakfast
Room was clean, staff friendly, good bar and restaurant on top floor, breakfast was average
Got an upgraded room, fantastic facilities and quality of room higher than expectations.
Nicely renovated but tiny rooms. Great restaurant with fantastic views of Akld
It's a Grand Mercure, people go to these places because they're dependable, predictable and incredibly boring.
The room was great and the service was exellent.
Dinner was over cooked (Venison) and made the dinning experiance disapointing.
My partener siad it wasn't worth the money spent. (dinner)
The breakfast was well orgainised and service was great.
Overall a good stay appart from the Dinner.
Absolutely loved our stay at the Grand Mercure ! Staff were extremely helpful,and welcoming. The room ( Devonport ) was stunning ! Everything about our stay was A1 from start to finish...we will definitely be back next time we are in Auckland !
My experience is always fantastic. Can you cut back on the feedback. We stayed at the Pullmans and the Mercure Grand both amazing I always give you a 10.
overall the accommodation was good, trying to get the reception from the hotel room was to say the least terrible. Did not answer the phones and giving out incorrect information. Asked for additional pillows and received them with out pillow slips!! No printer in the business centre had to ask for the reception to print off but they kept giving out the incorrect email address hence the important documents for my meeting could not be printed until the next day
Well presented room, and I liked the fact that there was USB ports throughout the room, and a quality TV (although a shame that casting Netflix from phone to TV was disabled).
It was a shame to only have 1 bar of WIFI signal throughout the whole room, which is unusable. It is a shame that the hotel can't put a few more hotspots in to provide good signal.
Also the Bedding looked good on initial presentation, but the sheet on the mattress wasn't actually properly on the mattress, so I had to remake the bed before I could sleep in it.
Friendly staffs and amazing view of the central, the location is real central Britomart in Auckland.
Had a very good time there and I will visit again
The experience is pretty good, helpful staff and we were there due to MIQ, food is great, good ambiance.
Wonderful evening dinner spent with a GrabOne deal for a birthday. Just wish the piano was being utilised to serenade us while we dined. Support live music
Usually when in Auckland I stay at the Pullman nearby at the top of the hill, however it was full so stayed at the Grand Mercure for 3 nights in December 2017. First of all the positives, the location is great for the heart of Auckland and the waterfront, the ferry terminal is close by and there is plenty to see and do. Rooms were clean, if a bit poky and the bathroom was modern with a great shower.
The room I stayed in had twin beds which were a bit on the small side, the sheets did not fit properly so by the morning had all come untucked - rather annoying. There was a lot of loud music outside until 4am on the Friday and Saturday nights - not the hotel's fault but worth knowing if you want to get a good nights rest.
The breakfast room on the top floor has great views across the waterfront and city but struggles to cope with the number of people using it, and was woefully understaffed on the Sunday, after being shown to a table it was 25 minutes before it was cleaned and laid up despite asking three times, there were no cups or plates and various food items had run out. The coffee machine is over complicated leading to a huge queue which is frustrating if all one wants is some hot water to make tea.
Perhaps if I had stayed at a quieter time I would have given the hotel four stars but with the experience I had I won't be rushing back.
I had a really good experience staying with Mercure. Had a hard time finding the entrance as there were renovations going on and the only sign I saw was a Mercure carpark sign not a guest entrance sign. But other than that my stay was pleasant, comfortable and convenient as it was near all the shops, restaurants and work.
Great location, friendly, helpful staff, hotel amenities and a clean modern room were the highlights. Poor wi-fi reception, construction debris and noise on our floor and in the lobby were the lows.
My wife and I stayed for 11 days and consequently had quite a lot of baggage. The lack of storage in the room meant we had to lay our bags on the floor and leave most of our clothes packed. A little drawer space would have been helpful.
Our stay was fantastic. Great room and amazing sky bar. Only slight issue was the work going on from 8.45 with builders making a lot of noise. I guess this is the cost of staying in a brand new refurbished hotel. Also you could smell the new silicone in the room which could have been mistaken for the smell of cigarette smoke.
Would definately stay again, the views of the city were amazing. The bar man in Attica was very friendly, and his espresso martinis were awesome!
Good option when in AKL. Easy to get a cab. Friendly staff.
Amazing rooms and breakfast is something else recommend highly
We enjoyed our mystery night stay at the Mercure Hotel in Auckland City. The location was excellent with access to services, and shops.
Our room was adequate, not plush by any means, but warm with everything in working order, with a window that opened, and a great city view.
The view from the restaurant was awesome, loved the music that was in the background, staff were attentive, and generous, the food was superb with a fab buffet breakfast in the morning.
Thank you, we will be back!
Karen & Gary Young
A late flight arriving at around 2:30am only to be served by trainees. Whilst training is important it is so CRITICAL that this does not dramatically impact the service. Checkin in took more than 15mins for what should have only taken 2mins at that hour. The room was nice but the noise outside the room at around 6am was not!
As a frequent business traveller, placed on level 2 was a significant disappointment. A colleague from overseas had level 9 & no loyalty!
Mercure Hotel Auckland is a luxurious hotel located in the heart of the Auckland waterfront district. The hotel offers stunning views of the thriving Viaduct Harbour and is surrounded by designer boutiques and award-winning restaurants. With its prime location, Mercure Hotel Auckland is an ideal choice for both business and leisure travelers.
The hotel boasts 189 elegantly designed rooms that are equipped with modern amenities to ensure a comfortable stay for guests. Each room features air conditioning, flat-screen TV, free Wi-Fi, tea/coffee making facilities, minibar, and a private bathroom with complimentary toiletries.
Mercure Hotel Auckland offers various dining options to cater to different tastes. Vue Restaurant serves delicious international cuisine using fresh local ingredients while The Lobby Bar provides a relaxed atmosphere where guests can enjoy drinks and light snacks.
For those who want to keep fit during their stay, Mercure Hotel Auckland has a fully equipped fitness center that includes cardio machines and weights. Guests can also relax in the sauna or take a dip in the indoor heated pool.
The hotel has excellent conference facilities that can accommodate up to 200 delegates. The meeting rooms are equipped with state-of-the-art audiovisual equipment and high-speed internet access which makes them perfect for business meetings or conferences.
Mercure Hotel Auckland's location makes it an ideal base from which to explore all that this vibrant city has to offer. Guests can take a stroll along the waterfront promenade or visit nearby attractions such as Sky Tower or Auckland Art Gallery Toi o Tāmaki.
In conclusion, Mercure Hotel Auckland is an exceptional choice for anyone looking for luxury accommodation in one of New Zealand's most vibrant cities. With its prime location overlooking Viaduct Harbour and surrounded by designer boutiques and award-winning restaurants, this hotel offers everything you need for an unforgettable stay in Auckland.
grandmercureauckland.com
