I always receive great service from the people here. Anthony in particular always does a great job and makes me feel like a valued customer. Also, Pat is a fantastic general manager who knows how to deal with customers.
Brad Davis, Service Advisor with Mercedes-Benz of Wilmington, was a complete pleasure to work with in replacing my rear driver s side tire. He s extremely professional, attentive and kind. The hassle of trying to get my car towed on a Sunday was stressful, but the interaction with Mr. Davis the next day turned the entire experience around. I would refer anyone who drivers a Mercedes-Benz to Mr. Davis for their service needs. Thank you,
Mr. Davis
This was the best car buying experience I have ever had. I recommend using Shelby as a sales person. Shelby was so helpful, patient and went above and beyond by carefully explaining the features, how to use them, and also went over the pricing and paperwork patiently ensuring that I understood everything and had no questions. Sie also was a huge help diligently going over what was covered on my car and how to extend the life of my already amazing warranty. I recommend this dealership to everyone and I will be returning as a customer. I would like to add this deal was done during stay at home orders (covid-19)and they still made it happen effortlessly. No pressure sales.
My husband and I had, hands down, five star service from Mercedes Benz of Wilmington!
Our buying experience with Vic was extremely positive and efficient. We were very impressed with his level of experience and knowledge in his field.
Vic and the MB team were able to fulfill all of our requests relative to pricing and vehicle features!
We are extremely pleased with our purchase! Thanks MB of Wilmington and Vic!
I have to say that Jason is the best service consultant I have ever dealt with!! He is absolutely knowledgeable and give supreme respect for his clients. He absolutely keeps me with Mercedes-Benz of Wilmington. My three Mercedes have never ran better! Thank you Jason!!!
Is always a pleasure when I visit MB of Wilmington for service on my MB, Jason in the service department always goes above and beyond to make my service experience smooth and friendly. He s part of the reason my family decided to buy three Mercedes from here in the past three weeks. Great service representative. Thank you Jason
Had a great experience with Vic and his co-workers, everyone was so friendly and very inviting. Personality plus in this dealership !
I just have to say the young lady Alissa was so pleasant... and checked up on me and everything..I m thinking in my head oh they treat you so good here! Lol thank you so much for my 2021!
Excellent service, very transparent process. Bought my CPO via internet without seeing it - spoken to Shelby as well as Geoff. The reason why you should buy a car like that from reputable dealers is clear - no surprises when you arrive. Transaction was easy - wired money, got confirmation from Geoff, sent documents. When I arrived everything was ready, they were detailing the car. The only improvement I would see is the detailing - but could be because I am a perfectionist. Took me 2 hours and I had the car interior detailed to my expectations. They gave me a fair price for my trade-in and I even forgot my garage opener in it. Shelby was so kind to send my garage opener to me. Team did overall a great job.
Excellent service! An excellent commodity for business owners that understand the importance of a schedule. These people know how to get you back on the road! Talk to Carol in the service department, she knows how to get it done!
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