Mercedes Benz of Tampa Review

Jayden Batten in the service department always top notch! I ask only for her...she understands my time is valuable, and treats me with care and respect! Love her!

-Very disappointing-
I have contacted them via email to get a full quote on an MB. Zack K***, the sales manager, was able to provide me with a quote on the car I was seeking. I told Zack that I like the car and I am committed to purchase this vehicle. I had a few other questions that I addressed to Zack via email. Another sales person (forgot his name) called me back since Zack left for the day, and he was able to answer all of my questions, except for delivery options. He assured me that Zack would contact me the next day to resolve the delivery of this vehicle. The next day I had to call back, since no one called me back, and found out that Zack was off. The person I spoke with was Julie B**** that advised me the vehicle I was seeking had just sold. She rudely told me that it was first come, first served and that if I was interested in buying this car I should have put down a deposit. I would have had no problem with a deposit if I would have been told to do so; I thought that by dealing with a person that had the title of "sales manager" everything would go smoothly. Their inside communication is either very bad or they just do not care. A few days later I received an email from Julian B***, the sales director, contacting me to ensure that my needs were meet in a timely and professional manner. I have taken my time to reply back to make sure I share my experience and let him know that I was disappointed. I have never heard back with an apology or a thank you for considering their dealership to make a purchase.
My point...
If the sales team provides this type of customer service when somebody is looking to buy a car, I do not want to know what kind of customer service they provide in time of need for car service...

Awesome experience even three years later! 2nd lease, and it was as great as the 1st!

My wife and I visited Mercedes-Benz of Tampa to explore a used Smart fortwo Cabriolet. I had contacted Bobby Haines via e-mail a few days earlier to set the appointment. I was pleasantly surprised to see the vehicle parked right in front of the dealership, washed and ready to go. Once inside the dealership, Bobby offered us refreshments, showed us around the various departments and took us outside to examine the Smart Car. He encouraged a test drive in a prescribed route (all right hand turns for safety) In short, I felt like a customer, not a "prospect". We decided to purchase immediately. The sales transaction was flawless. Everyone from the Finance person to the vehicle delivery team was professional, conversational and fun to be around. I highly recommend this dealership as a relaxed and easy place to purchase a vehicle. I will likely buy from them (and Bobby Haines) again.

Kevin Cao and Nick Masky took AMAZING care of me. I have bought 7 cars from MB of Tampa - BECAUSE OF THEM. PERIOD. Excellent service and great value!!

I have been going to the Mercedes dealership for years and Dustin R and Dave Z are two of the best in the service department.

Been bringing my car for service at Mercedes of Tampa for over a year now. They are fabulous and my service advisor Ellen is the absolute best. Such a pleasure to work with her!!!!

Chad Close and Jonathan Welty were my guys at Mercedes Benz of Tampa. Both were great to deal with. They both gave me the time and courtesy needed when purchasing my GLE! Go see them if your interested in a Mercedes. Great to deal with. Very professional. Highly recommend.

Took my CLS550 to MBOTB for service and what an experience. I received the best service with a smile. My guy Dave Z. always treats me GREAT! I will definitely return and refer friends.

I hated their service! I wanted to buy a CPO vehicle, but Sales manager, Tom Fallon Booted me out faster than even met me. I hated him! I got better service elsewhere. That was only because I look younger than old enough to buy a car! Guess More

Excellent experience, highly recommend, ask for Vito! I ve had 3 leases from this MB of Tampa and each time Vito made the process seamless with no surprises.

Extremely great and professional. We're extremely pleased and would recommend Tampa-Mercedes highly

I have been taking my E63 AMG and e350 for service to Mercedes Benz of Tampa for years, they do excellent work. Mike Nankovitch my service adviser is great and always makes sure that the work is completed to my satisfaction.

I always have great service not happy with my car but love mercedes approach to customer satisfaction

Ellen Tackett is the best. Always my go to she is very helpful and eager to take care of the the customer. 5 stars all the way around.

Everyone at MB of Tampa Bay is wonderful. Especially my service advisor Rick Acosta. He always goes above and beyond which is very important to me.

Great experience as usual. Aaron Bartlett and his team were easy to work with, very helpful, and moved the process along very quickly. I would certainly recommend Aaron to a friend.

Great service and sales department. Always eager to help.

I've been a customer of this dealership since 2009. My agent has always been Julio Khan and he's service has always be exceptional, he has gone above and beyond with all my car services. He is trust worthy, very friendly, and has always handle every important or minor detail with the same interest and care.

This was mine and my husband's first big purchase and we couldn't of asked for better service. Tobias Czock was very respectful and generous by making sure that all of our needs were met and answering any and all questions we had, along with some jokes. He was very professional and polite, we really enjoyed our first buying experience.

Alex i called you 3 times NO ANSWER !!! Are you guys a company or just a JOKE.
Impossible to reach a manager for 3 month . Mr Manager are you really working or just chilling around the dealership i left 20 voicemails not even single call back form you . Bought 80000$ car from them and customer service is below ZERO .They are simply do not care about their clients so soon clients will not care about them .
unbelievable
Stay away

Dave Z. Is my service tech and he s awesome. Very communicative and provides excellent customer focus.

Phenomenal service for many years! Vito Bosco has been taking care of my family s needs for over a decade. He s a great guy and has helped us with anything we throw at him. Go to this dealership, and ask for Vito!

Took car for service last week. My representative, Dan Willing, who has been our rep for 20 plus years, was out that day,. Dan is fantastic by the way nd has always gone out of his way to please us. I had the opportunity to work with Jaden for the first time. She also was outstanding. Did a great job in getting me a loaner and getting my car back to me timely. A delight to work with. Highly recommend her.

I've been with MBOT for years. This past weekend they reminded me why. I was headed out of town with my fiance to elope when we noticed the back window was shattered. We detoured straight into MBOT and ran into the service department in a panic. Jesus Valiente stepped up immediately. He got our car into service, found us a loaner, and even helped move our bags from one car to the other! We went from full panic to back on the road in 15 minutes. He quite literally saved our marriage. (at least our wedding lol)

Mercedes-Benz of Tampa and Jesus Valiente are the best in the business. I wouldn't trust my family's cars with anyone else. These folks have it dialed in. Best service in the world!

Thanks MBOT and Jesus!

Mr Helenek Joey wonderful with customer service.
He make sure you cross the door satisfied!

When I arrived I waited approximately 7 minutes to talk to service advisor. Waited approximately 3 hours for A service and to update radio software. I was told that the service was wrapping up but took 45 minutes todo the wrap up which ithkught was too long for a wrap up. I actually watched as my car sat in the maintenance bay with nothing being done to it. I went to see adviser to see what delay was but met her on the wYand was told carwasonthe way up. I waited another 15 minutes to get my car. I think wait times I experienced were excessive.

Bob Net at Mercedes Benz of Tampa is outstanding, had a service experience today that embodies a commitment to customer satisfaction. I will only go to Mercedes Benz of Tampa for service, thanks Bob!

Great customer service from the advisor Jason when I brought my car at that moment he s patient guy help me out of the problem that s best experience I ever have in Tampa then thanks again

Service was handled by Dave Zupkosky (Dave Z) and he was professional and efficient.

Usually I don t do reviews but this will be my exception.. since I was trying to decide which car I wanted to buy they always were professional and welcoming, they paciently took the time to explain every little detail about the car and after agreeing with the price everything went really smooth. When the time for service came the experience has been nothing but wonderful thanks to Mr. Jaleel Khan who always greets you with an smile and goes above and beyond to help you with anything you need! :)

Great service very professional and right on time.

This was the best experience I could have imagined when it comes to purchasing a new car. Jonathan Welty was more knowledgeable about the cars on the lot, than any other dealership in the Tampa Bay area. He was able to find us the perfect vehicle for my family and make sure that we stayed within our price range. His passion for what he does is definitely passed along during the entire experience, which just keeps you excited about getting a car.

I have had nightmare experiences in the past while trying to buy a car, and never expected it to be so easy and enjoyable as it was here. Thank You for replacing those memories with one that I can't stop sharing with others.

Everyone that we were introduced to and worked with throughout the process seems to share Jonathan's enthusiasm. What a pleasure this entire experience was!

My experience could not have been any better. Mercedes Tampa offers the most competitive pricing and least pushy salesmen on the West coast of FL. High recommended, will be a customer for life!

Love this dealership. The purchase experience was fantastic, and each service appointment has been absolutely seamless. Most recently I had to drop the vehicle off for service. Bob Net was my advisor, and was wonderful. He got me in a loaner car within moments, and promised to have the vehicle back to me shortly. I casually mentioned that I was heading to get a manicure, so no rush. Nonetheless, he called very shortly thereafter to advise me that the car was ready to pick up at my convenience, and even complimented my manicure when I came back to pick it up! LOL. So friendly and helpful, and such an easy experience.

Recently took a trip to Orlando and on return my Check Engine light came on. As I was close to MB of Tampa I called my advisor Dave Zuposky who had me bring it in immediately. Issue was not serious (with my carbon filter) but I loved the way Dave handled it and got me in and handled immediately. Always been extremely happy with dealership and especially Dave Z.

Any time I deal with Mr Willing it s a real pleasure. In fact I look forward to seeing him again each time I have service.

Dave Z in service is GREAT. Appreciate all he does for us. 5 star rating

I received from my service advisor Rick Green, polite, proficient, professional, courteous and efficient service. The quality of the work performed was exceptional and completed in a timely fashion. Mr Green certainly knows how to deliver on impeccable customer service and deserves recognition for his efforts.

Our salesman was Alex C and he was amazing. He was knowledgeable, efficient, professional, and quick. We were able to communicate what we wanted and he delivered effortlessly. So happy with our purchase and hope to work with Alex again in the future.

My Experience

Kieth was very helpful, thorough, relaxed, and seemed very concerned about what my goals were and he was a pleasure to work with. He went above and beyond with his costumer care. An example of this was that he met us personally at the service center to when he had the car detailed for me to make sure I got the loaner car and everything went smoothly. He was never pushy and was really interested in meeting my needs.

First time visit and was very pleased with my experience. I would regret having to go back.

My last visit to MB of Tampa was a pleasure due to the care taken by Dan Willing. He made the service appointment scheduling and logistics manageable and was helpful with explanations and future recommendations for my car.

I took my car in for service and met with Stephen King to go over my issues. From the start it was obvious that this man cares and listens. Every aspect of what was going on was covered completely and he actually listened to what I was saying. Thrilled with my service and very happy with the excellent service assistance that I received from Stephen King.

We had a very good buying experience with Mercedes Benz of Tampa and thanks to my service technician David Zupkosky for the excellent service. I highly recommend this dealership.

Rick Acosta at MBOT provided excellent service and went far beyond expectations
People like him make this dealership great

Tom K

Mark Gray is one of the finest car salesman I have ever met
Fair honest and very knowledgeable
He is the reason I return to the dealer for my new cars

I have purchased 4 vehicles here over the past several years and always have a top notch experience. Jonathan Welty, Adil and especially Jaleel Khan in service.

I will shop nowhere else!

This was not the experience I have had at other Mercedes dealerships . First off, we called and left two messages for service to call us back. They never did. Finally, I called back and explained that I was at Moffit cancer center as an inpatient and needed assistance. The receptionist explained how sorry she was and she said she would get it all worked out for us and set up the correspondence and appointment. I greatly appreciated her setting up the appointment because NO one from service called me or my wife back. Once my wife arrived, she explained again that I was in the hospital and could not be away for more than an hour because of my condition and her concern for me. She also explained she could not be around sick people and therefore she reaffirmed this would only take an hour. I was told this would take 1 hour as well. 3 hours later, she was on her way.

We have bought Mercedes for the great car experience we have received through Jacksonville s dealership. When I was diagnosed, the Mercedes dealer there worked with my wife and actually picked up the car and returned it while I was in the hospital. They were caring and understanding of the situation.

Also, the complimentary breakfast is so nice in Jacksonville with a chef that makes you a made to order meal. There is no cost To you unlike with this dealership. Seriously? You pay for luxury and good service. Thank goodness we live in Jacksonville because I would not be driving a Mercedes in Tampa.

I can't say enough good things about my service adviser Joey Helenek. He always does his best to make every trip to the service dept. a painless and smooth experience. He cares about your car as much as you do. I will remain a customer as long as Joey is there to take good care of me and my service needs.

Awesome customer service! Jaleel Khan, Vito and the rest of the team at the Tampa location always make visiting a great experience. I am on my second lease through them and I highly recommend!

Mike Nankovitch is a great service manager, pleasant and helpful to deal with and a man of his word. We come to this dealership because of him. We rely on him to keep our S550 in top shape.

Terrible customer service very disappointed how they treated us.

Bob Net in the service department provided great customer service!

Love this place! My #1 spot for OEM Mercedes Parts!

Great experience! We enjoyed the service and quality.

Dave zupkosky made sure I was alerted and promptly taken care of, he also laid out in great detail the condition of where my cars parts stood, and as well recommended what was the most serious issues when I went to change the oil on my car. It was the most outstanding service I ve ever received when doing an oil change.

Always great service here. I have purchased and serviced all of my 3 cars here. my service guy Dustin Rogers is always on top of things and as a busy working mom I definitely appreciate the promptness he always makes sure I am in and out with no issues or concerns. definitely recommend them for service anytime!!

Jaleel, was extremely professional and helpful. He is always sensitive to getting the work done right and on time. He is one of the reasons that set Mercedes apart. Not only is it a great product but they hire great people.

Mark Grey, the AMG specialist here, is very knowledgeable and has made buying and leasing exceptional cars an easy process.

Ellen Tackett, our service advisor, takes excellent care of us and our vehicles.

Top-notch dealership!

Poor part and accessories service.. this prople dont know how to treat people the right way. If u struggle wt english for sure they will have a attitude wt u.
Brought picture, parts, car vin and still the guy didn t know the part. What, do they need me to do there job? What else can i do? Get in the computer and look for the part order and pay it to?.

Tip for you guys



Ohh and i just got out there monday at 8 am
By the way one employer saw me struggling and took me to the right place, thank you.

My Mercedes is pretty nice, but what keeps me coming back is the outstanding service I get from Dave Z - he's the best!

My husband and I can't say enough good things about MB of Tampa... The entire staff - they are extremely user friendly and dedicated to their customers. Best car dealership in Florida!

Dave Z was awesome! Friendly and fast service, as always.

Dave Zupkosky always helps me out when I have a problem and questions about my Mercedes Benz C300. He was always honest to tell me the issues and how can my car drive excellently. He is very professional, knowledgeable and patient in any inquiries I asked him. He is one good reason I keep going back to Mercedes Benz of Tampa.

Nice facility but hefty service cost. Specially the add on's that they pile up.

Great Service. Awesome service manager, Dustin. Goes out of his way to help and find solutions.

The time and attention that I received from Manny, my sales person, and every other employee I dealt with was first class! From the moment I walked into the dealership until I drove off in my new car I was made to feel comfortable and appreciated for my business. Manny gave me a tour of the dealership so I would be familiar with the process when I needed to bring my car in for service or a complimentary car wash. I was very impressed with the aesthetics of the dealership, including the beautiful showroom and the cleanliness of the entire operation. I highly recommend Manny and Mercedes Benz of Tampa to anyone looking for a great car and impeccable service!

I want to thanks Mr. Bob Nate for the special service every time I go to the shop for my suv always trying to make me feel awesome thank Bob see you in my next appointment my car is great so are you thank you so much

My service advisor, Ellen Tackett, is phenomenal! She always goes above and beyond my all my service needs and keeps me updated each step of the way. She is such an exceptional service advisor, professional, courteous and caring person. She is a significant part of my family continuing to purchase cars from this dealership.

People are nice. Fun buying the car. But seriously come service the car here if you want to wait like over 4 hours. I hate waiting and only came because there was a factory recall on the steering wheel of my smartcar. Now they say the airbag light is on and was on from a previous problem. Who knows what this means. Still waiting to get my car back so I can go to my 21st birthday party today... well tonight I guess. Nice people tho, just the wait time sucks.

Love this dealership. The service is outstanding.
Ralph at Serve is outstanding and is the big reason, I bought another Mercedes from MB of tampa . He is very responsive and accommodating and stays communicative.
Was about to buy a different brand but we didn t want to lose the amazing service provided by Ralph so bought another Mercedes .
VITO w preowned sales is also a great sales person to deal with. I have bought three cars from him and its always a pleasant and not pushy experience.

My service advisor Darrell is really awesome, I always have a great customer service experience with him

I go to this dealer because Jaleel Khan, he is a great service advisor!

Darrell Williams is very professional and helpful every time I bring my car in. The hospitality he exudes is deeply appreciated.

Went to this dealership today and received excellent service from Katherine. I am visiting family nearby so not from here usually but they helped me right away as if I purchased the car from them yesterday! Thanks for the help!

I would highly recommend this dealership. The sales staff is very knowledgeable and friendly and they have the largest assortment of Mercedes in the area with the best prices. The service department has a comfortable lounge and serves Kahwa coffee. What more could you ask for.

I highly recommend Jesus Valiente for your service advisor. He has TOP notch customer service like I have never experienced any where else in the Tampa Bay or Lakeland area. He is always pleasant and very knowledgeable. I appreciate how quick his turn around time is and how easy it is to communicate! We send all our customers to him!

Mercedes-Benz of Tampa is amazing!!! This is my 2nd E-350 but is our first time at Mercedes-Benz of Tampa. George Martins & Joey Helenek are very knowledgeable and professional on every step. For sure no pressure at all. Angelo (Finance) explain to us very clearly on everything. The car is ready by the time when we get there. Special thanks to Ron Wordon. He made the transaction easy and quick throughout the entire sales. I love my car. It was my best experience!!! Thank you so much!!

Mike Nankovitch ,Thank you very much for everything you done for me and I hope you have an awesome new year

A dealership is merely a building with cars in and around it. A place to buy and repair your vehicle. What separates the outstanding ones from the mediocre ones is the personnel. I continue to purchase automobiles from Mercedes-Benz of Tampa primarily because of the delightful and conscientious approach of Ms. Ellen Tackett, the amazing woman who manages to keep me happy when my Mercedes-Benz is not.

MB of Tampa is simply the best! I have worked with Dave Z for well over 5 years now and they are always amazing. Thank You!

Jaden Batten was very helpful in my visit and I look forward to doing business with her in the future thank u guys so much Tony Cole

Bo my service rep was very knowledgeable and helpful during my service appointment.

Outstandin customer services given by Mike Nankovitch

If you can get through to the Service Dept...that's a big IF then once you get there you are treated well. The service desk can really use help. On busy days your call won't be answered. Make sure to get some direct numbers to a few service advisors because the service desk is worthless. I gave up trying to get through and now Lokey Mercedes is my go to. Hey ABG (Asbury) MofT, hire more or axe the group who handles calls into the service dept. Lokey will be handling all my future service needs and vehicle purchases.

SEMO what's my sales representative at Tampa Mercedes the whole organization went out of their way to help me find the right SUV for my needs I recommend them highly

Made online appointment. Everything was ready on arrival. The waiting room is very comfortable and welcoming. The diagnostics were quickly made and a car provided for me once it was realized that it would take a while for the repairs to occur. After the car was fixed I was notified and the repaired car was ready to go.

In this case you do get what you pay for. I recommend highly.

u guys test driving those Mercedes need to seriously slow down around there I almost got hit walking up to the store because one of u guys