Mike B

Review of Mercedes Benz of Tampa

-Very disappointing-

-Very disappointing-
I have contacted them via email to get a full quote on an MB. Zack K***, the sales manager, was able to provide me with a quote on the car I was seeking. I told Zack that I like the car and I am committed to purchase this vehicle. I had a few other questions that I addressed to Zack via email. Another sales person (forgot his name) called me back since Zack left for the day, and he was able to answer all of my questions, except for delivery options. He assured me that Zack would contact me the next day to resolve the delivery of this vehicle. The next day I had to call back, since no one called me back, and found out that Zack was off. The person I spoke with was Julie B**** that advised me the vehicle I was seeking had just sold. She rudely told me that it was first come, first served and that if I was interested in buying this car I should have put down a deposit. I would have had no problem with a deposit if I would have been told to do so; I thought that by dealing with a person that had the title of "sales manager" everything would go smoothly. Their inside communication is either very bad or they just do not care. A few days later I received an email from Julian B***, the sales director, contacting me to ensure that my needs were meet in a timely and professional manner. I have taken my time to reply back to make sure I share my experience and let him know that I was disappointed. I have never heard back with an apology or a thank you for considering their dealership to make a purchase.
My point...
If the sales team provides this type of customer service when somebody is looking to buy a car, I do not want to know what kind of customer service they provide in time of need for car service...