I had very little money in my account and caught a lyft there to deposit cash since I'm a server and get tips.
It was supposed to be drive thru only and one of the ladies at the front desk allowed me to go ahead and make the transaction. I don't even bank here I'm with first service credit union but they definitely made the experience simple and easy for me!
Janette and Stacy were discriminating a person with a medical condition by asking them to step outside after the teller window had asked me to step inside to speak with an assistant manager. Jannette at the front desk claimed there was no manager on duty and nobody in charge above her, so they had Stacy come out and threaten to call the police because I wouldn t step outside while they did my transaction. To tell a person with a medical condition to step outside while others waited in the lobby, displayed discrimination and lack of professionalism to the company as a whole. These ladies clearly have not been trained properly or know the laws, and so I kindly left and did my business with another bank and there I had ZERO issues. I hope those two people are reprimanded before they become a liability to the company. Thank you!
I want to thank Amisha and Kelly for their service and attention in helping me obtain an auto loan. I appreciate they listened to my concerns and what I wanted out my loan and they responded accordingly. This is my second time dealing with MemberSource at this branch and I have always had a great experience. I highly recommend.
This is a little late, but last year my husband and I worked with MemberSource Credit Union to get a home equity loan. Our loan processor, Shrunda Ervin was absolutely AMAZING!!! She was extremely patient and thorough as she walked us through the entire process.
After previously working other "financial establishments" that just give you the run around, trying to get you to refinance, I was dreading the whole process of a home equity loan and Shrunda made the experience as easy as possible. I will definitely recommend Shrunda and MemberSource Credit Union to everyone I can.
Had a great experience with Member Source during the loan process.Claudia and Janina were very professional.
Banking experience is TERRIBLE! In person, over the phone, or even drive thru. COLLECTION DEPARTMENT, please before you call a customer specially during this pandemic please make sure to check your clients bank history, payment history & please answer OR return your clients calls. I'm glad I'm always on time with my payments and I'm glad I know how to deal with my finances. I was getting charged late fees and other penalties when I've never ever been late on my payments. I was able to resolve the problem after 1 week, yes! It took me a week because the representative who called me never returned my calls.
I usually recommend my clients to join this credit union, not anymore!
I was looking forward to become a member with this credit union but unfortunately based on the conversation the loan officer had with me he seemed like he didn t want to help me, I spoke to Adriana earlier and she mentioned to me they would run my credit; I estimated my credit and she said they ll go based on the actual credit score once it s ran. The loan officer that called me I believe his name is Winston, he didn t run my credit by the sounds of it he was discriminating me like if I couldn t afford a loan, i responded with it looks like you don t want to help me and he didn t respond so it seemed like he didn t want to help me at all. Like it was a drag to run my credit. Don t go here go to Houston Federal Credit Union they have friendly and outstanding customer service.
I had an amazing Shared Branch transaction today with operator 188. She's the nicest banker I've ever met. Additionally, service was fast, they pay attention to detail, there's plenty of up front parking, clean facilities, and am ATM inside as well as outside. Great experience!! I'd give it a million stars if I could.
The best CU ever. They are compassionate and always willing to help the members with any issues, regardless of how small or how big. Honestly, a great place to open your account! I love my CU <3
The very unprofessional staff doesn't have any customer service experience on how to communicate. couldn't explain a sample question regarding the principle payment. The charge for no reason for late payment and other fees. charge interest on principal payment. There are so many credit unions by far better than this member source credit union, i will be transferring my loan to other credit unions and not recommending this place to anyone. The dangerous thing about this bank is that the late fee doesn't show up in the statement. you might be paying late fees and not knowing about it and just adding up to your account.
