Feels a little weird giving a review for emergency room visits, but we have been treated very well here. Everyone is very nice and really go out of their way to make you feel as comfortable as possible. Everyone, not just the medical staff, everyone. The medical attention was fast, responsive and professional. Thank you to the whole staff.
2019 of March, I had my first birth experience here in this hospital and I had the best care I ever received.
This year of 2020, we will be having our 2nd one and would like to be in this hospital again. Hope I'll receive the most special care again from them. Thank you!
I am truly amazed at the level of care and communication with this medical facility. Everyone has a unique experience, our was truly amazing.
This hospital is absolutely incompetent! I went in with kidney problems. The staff didn't record anything they had done at check-in so there were nurses sent in to do procedures that had already been completed. The ER doctor didn't even know what side the problem was on and I was treated as if I was only there for drugs and sent home with pain meds. They didn't address the problem at all and I wound up at my home hospital the next morning with a ruptured kidney. I would never, ever recommend this hospital!
Dr Neverve (spelling) and entire staff were very compassionate from the Dr. , to the nurses to front desk to imaging specialists. They took action by running tests and scans and did not brush a side my symptoms. Although I still have follow up to do with my orthopedic doctor I truly value the care and the actions taken to look into the root cause of my symptoms. I felt listened to and valued as a patient. Thank you for taking such good care of me today.
I worked there as a security officer and observed the staff working with the patients. My opinion is that they cared and did the best that could be done with the sick and injured. THEY CARED.
Patient beware! The emergency physicians may not be in your healthcare network, even though the hospital is!!! This is complete BS!!! They say I signed an agreement stating this, but when your in intense pain, how the F are you supposed to realize that. The physicians were phenomenal, but this is a complete SCAM! This has cost me thousands out of pocket that I thought my insurance would cover.
UPDATE: I contacted this hospital in hopes of getting something worked out. They said they would take it up with management to get it resolved... and they would call me back. One month later, and no call back.
My wife and I just had our first child here. I am absolutely impressed with the entire experience and staff. They provided subject matter experts on every part of new-parenthood, great service, doctors, nurses, staff. I felt very comfortable here and appreciated our experience 100%. I would recommend MCR for soon to be expecting parents.
Wouldn't let me stay with my boyfriend during his ER visit. They gave him an IV and it took them almost half an hour to take it out after the bag had drained. Got kicked out of the "family waiting" area twice for god knows why. Doctor spoke with my boyfriend for all of 5 minutes and it felt like no one was taking his pain seriously. Terrible service, loooonnggg wait times for almost everything and no o e actually listens to what you have to say.
We have been here numerous times from the Emergency department to surgery. LOVE IT! Love the staff and love the premises. This is a beautiful place with top of the line doctors and nurses.
Coming here with my wife to help her give birth has been one of the best hospital experiences of my life. The nurses, midwives, and doctors are all super friendly and helpful. They do everything they can to give you a comfortable stay and make sure your baby and your wife are taken care of.
It was very slow today. Had a blood draw and they did a excellent job.
When I see all the places UCHealth has I hope we still get the treatment we had before UCHealth. Looks like money might be more important to you than employees and patients.
After being hit by a truck my ribs were injured. I heard an audible pop and felt a snap a few days later. It hurt worse than the initial crash. Well after an x-ray and sitting for close to an hour a nurse came in, asked me if I was suicidal and told me it was probably cartilage moving around. I never saw a doctor, was never given a diagnoses, prognosis or the slightest idea what cartilage moving around even means. The last thing the nurse said was "let's get you out of here". She left and I finally figured out that meant I was done. Other than a bill there is ZERO documentation of my visit. Insurance companies want proof of injuries not a bill.
When I later tried to dispute a bill for an Emergency Room visit that excluded a doctor examination, any kind of physical examination, a documented diagnoses or even a copy of my x-ray I was told by the billing administration "No" followed by "I just work here" when I asked why.
Maybe I'm just being petty expecting a little more than nothing for $1,500. If you expect nothing from a hospital and want staff that "just works there" MCR is that hospital.
It's been two months now, my ribs still hurt. Apparently the cartilage is still "moving around". I wish I had that in writing, but Dr. Green never even darkened my doorway to poke, prod or pick up a pen.
Amazing care! I can not say enough about how professional and knowledgable everyone was. From the moment I arrived in acute pain at the ER the nurses, doctors and everyone running the tests were thorough and precise. A special call out to the attentive nurses!
I had my ultra sound here for my first baby on 2/20/17 and had a terrible experience. First they sent me to the wrong building and after waiting 45 minutes they re-directed me. At that point I was still happy because I was still going to be able to see my baby. However, I had an early ultra sound (11 weeks) which I scheduled around 8 weeks. When I scheduled and when they called to confirm they told me I needed to drink 32 ounces of water before my ultra sound. By the time I had to wait and then got redirected it had been almost an hour and a half with a full bladder and pregnant. After waiting in the waiting room several minutes I finally asked the front desk in radiology if I could use the restroom but they advised against it so I kept holding. Finally when the ultra sound technician came and grabbed me one of the first things she told me is that I needed to have an empty bladder. I laughed happily and said thankfully that I was happy I could use the restroom because the scheduling told me I needed to have a full bladder. The tech then rudely said "you should have contacted the department". However it was her front desk staff that told me to do so. Moving forward we are into our ultra sound and my husband is taking pictures of the baby and she rudely says " you better not be taking pictures of me!" We assured her that we just wanted pictures of the baby. She then responded and said " well since you're getting so many pictures I guess I don't need to print any!" At this point I was so overjoyed seeing my baby but on the verge of tears with how rude she was being. Continuing forward my husband films the heartbeat and then she rudely says "you better not be getting my voice on that recording" again we assured her we were only interested in our baby. Again moving forward my husband asks how big the baby is and she again very rudely says " I was hoping you were paying attention to the screen earlier as it showed it on the screen but I guess I'll go back". We have no idea what to look for and something that was exciting and such a new experience ended up being drowned with negative comments and rude remarks. To end the session as we are walking out I thank her and tell her she has a very fun job. She responds with "yeah, I guess. Try telling people their baby is dead." Then she let us out the door. I'm so disappointed with the customer service and our first experience as being new parents. I expected a fun, bubbly, and happy person to show us our baby but instead got the exact opposite. I would not recommend this clinic for ultra sounds in worry that someone I care about would also get this lady. Hopefully sharing my experience will help guide someone else.
This place is an absolute nightmare to deal with!! I will never be using UCHealth again. Their staff are rude and incompetent!
Never had better emergency room assistance anywhere in my life. For myself and my infant daughter. First class service Everytime!
Very kind and considerate staff treated me with compassion and respect. I needed surgery for a third time and their surgery teams approach was very well thought out and they made sure that I was comfortable the whole time. Thank you all for taking such good care of me in such a stressful time!
I went to emergency because of fiber and Throat infection, next day i was felling amazing, the stuff is very very very good
The Labor and Delivery unit nurses could not have been kinder! I couldn't believe how accommodating they were and very sweet. Definitely a great group. I wish I could have caught the Wee Steps people, but their hours weren't posted on the door.
I had my daughter on 12/30/2017 and the hospital staff was amazing!! I would not have been able to get through my natural childbirth without those amazing nurses. That being said, after we had left the hospital was when things really hit the fan. It is now January of 2019 and I am STILL dealing with the billing department. They over promise and under deliver. It would have been so much more beneficial if I would have just gotten the paperwork and filed the claims myself. I have been sent to collections over balances that are not even accurate, I have had the representatives give me FAKE claim numbers, they are uneducated about how billing works, they refuse to give me a number where I can file a formal complaint (I had to find it myself), they don't give me copies of the claims or supporting documentation they had sent to my insurance, they state that they are going to do things on recorded lines with my insurance and don't end up doing it. Looks like they supposedly refiled a claim 30 days ago that my insurance has not received yet so I'm not holding my breath on it. I have worked in the medical field, so I know how difficult insurance can be, but in this situation, it is more pleasant dealing with insurance than it is dealing with this establishment which says a lot! I live fairly close to this hospital and I would recommend their amazing doctors and nurses anytime, but I dread ever having to go there again because of their billing department. If you have the time to sit down and compare EOBS, medical bills, etc. then by all means this is the establishment for you!
We went to the Emergency. Very friendly and professional and efficient staff. We recommend this hospital.
Always receive great care from professional, well qualified care givers. NURSES AT MCR are the best. Been treated a number of times (inpat and outpat) always wonderful. I trust them.
No hospitality at all. Worst hospital to EVER be at. If I could suggest anything, take the time and go to Poudre or NCMC, it s worth it. Absolutely disgusting.
NOT CLEAN!!! ER room is filthy with blood on the floor, blood on the stainless steel tray, blood on the bed! nasty gunk on the walls, terrible smell. This place has gone down hill since UC health took over. Get it together people.
Always had a good experience there never had any type of problems. There up front well trained always ready. I'm sorry if someone else had a bad experience there I never did..
I have seen my share of hospitals but this one as far as nursing staff goes was absolutely the worst. They were rude uncaring and almost seemed to enjoy inflicting pain. After 24 hours of laying in urine soaked sheets I walked out.
I've been admitted several times & have visited friends & family. The atmosphere is great. It's usually easy to find help. Most of the doctors & nurse's are top notch. As with anywhere, some of them could either be more experienced or have an attitude adjustment.
HI, my name is Dwight Thorson. I was directed by my Doctor to have some back x-rays taken and he suggested that I go to the Medical Center of the Rockies. I was billed $103.00 for six x-rays taken by Advanced Medical Imaging and billed another $975.00 because this Imaging business was located inside the hospital for research fees, yes I was billed $975.00 for research fees. I called to see if they could reduce the fees because 1) I feel that for 5 minutes of x-ray time, being billed $1078.00 is extremely excessive and 2) Most of us in the workforce do not make the money that doctors make that are paid by the fees charged by the hospitals. Totally absurd and ridiculous!!! I will be sending a copy of this to the Reporter Herald, the Denver Post and the US News newspapers after a bit of editing.
Throughout my pregnancy, I was dealing with pretty severe sciatica pain. Into my third trimester, I started to develop different symptoms. I went into the Women s Clinic weekly and was describing my pain that it hurt in my pelvis and down the front of my leg. I was continued to be told that what I was feeling was normal for pregnancy. The doctors chalked it up to me being a first time mom and that he was sitting low into the birth canal. I rarely saw my Primary (Dr. Krause)-I was given whoever was available. In a period of 5 weeks, I saw four different doctors all at the Women s Clinic. I was mis-diagnosed by ALL FOUR doctors. I WAS REFERRED TO A MASSAGE THERAPIST WHICH COULD HAVE KILLED ME AND MY UNBORN SON. (Dr. Reeves is who referred me to the massage therapist).
The pain got so bad, my left leg was swollen to three times the normal size, I was not sleeping, and could no longer walk. I also had bruising that was surfacing under the skin. I knew this was not normal . I checked myself into (yes, drove myself), into the ER at Medical Center of the Rockies. It took a nurse to look at my leg after the doctor had dismissed my symptoms claiming it was a nerve-not to mention five failed attempts at an IV They finally did an Ultrasound and found a blood clot. I had no blood flow from my belly button to the back of my leg. Not only was I mis-diagnosed, once they found the blood clot, the incompetence continued by the staff. The doctors did not get my pain under control, they never elevated my leg or put compression socks on. Finally, on day 5, a doctor finally came forward and told us we were in the wrong hospital for care. (Thank you Dr. Haney for being the only one who cared about my welfare).
I was transferred to PSL in Denver, and within 3 hours, I was on pain medication that got my pain under control, had compression socks on, my body was elevated, and had talked with a surgeon.
The mis-diagnosis all started a domino effect of what my son and I are dealing with now and will deal with for the rest of our lives.
With all of the contracting in my mid-section, (the blood clot effected my uterus, stomach, bladder, etcc). My son was born a month early and was born within 8 minutes of getting to the hospital. (I delivered at McKee and had a great experience).
My son is on full time oxygen from the premature birth and precipitous labor. He will be on oxygen for at least 6 more months. We are seeing specialists and doctors for both him and me every week. I will be dealing with the blood clot and blood clot symptoms the rest of my life.
All of this could have been avoided if.. the doctors were competent. If the doctors had listened to me If the doctors had compassion and empathy. If the doctors treated my like a human being and not a number. I have not gotten a single phone call from anyone from the Women s Clinic or MCR to check how my son or I are doing.. But now I am for sure hearing from the billing department on a daily basis.
The depression and heartache I have felt and still feel, is beyond words. I truly feel as I have been betrayed by people who I thought I could trust.
Here are my suggestions to you reading this:
-Get LOTS of opinions from LOTS of different doctors all from different locations.
-Ask LOTS of questions.
-We know our bodies and our children better than the doctors. TRUST yourself.
-Be an advocate for yourself. If you can t, get an advocate that YOU KNOW and TRUST.
-Get a primary doctor that YOU KNOW AND TRUST, and that they KNOW YOU AND TRUST YOU. Even in great health, things can happen quickly, and being in good hands could save your life.
On 5/28/2019 I had my husband drive me to the emergency room because of suspected internal bleeding. I called a nurse line first to confirm my suspicions and confirmed with other nurses in my life that this was the necessary step. I was terrified, weak, grossed out by my own body and hopeful that the UC Health to would take care of me in excellent fashion as they have previously. When I was taken to triage, JJ was excellent and was able to blend compassion, skill, knowledge, and competency into thinking that I had made the right choice and my health care worries were being assuaged.
Unfortunately my case was assigned to Dr Ian Wood and those hopes were going to be unfounded. From having test results and their meanings not communicated, to an invasive and violating internal ultrasound without explanation or warning (I will say the ultrasound tech, who s name I forgot unfortunately, was an absolute gem. She tried to make it as easy if a process as possible, got extra shots that directly ordered to be sure we didn t have to do this again, and tried her best to make a violating and humiliating process human and bearable), prescribing NSAIDS without explaining I wasn t in danger of bleeding out even with the increased bleeding risk those medications gave, I was kept in the dark scared and feeling like a burden with the way I was breezed over.
As bad as my level of care was, the reaction to me being uncertain why I was upset and concerned about being sent home without ANYTHING BEING EXPLAINED ABOUT NOT BEING IN DANGER was a hundred fold worse. Dr Wood acted like I was being completely unreasonable with being confused and upset. I still had no idea what was going on. And then he started explaining things in very simplistic condescending terms, things in no way I was concerned about. It was as if everything I said went in one ear and out the other. And that I was being a hysterical woman for being upset.
I realize Dr Wood has had years of medical training and was hired based on knowledge and skill and expertise. I m not doubting that. I m doubting his bedside ability. It might be time to get some extra training in for that, and his nurse a gentleman by the name of Ashley.
Between the two of them I was scoffed at, told that Dr Wood didn t see why this was a big deal, told not to cry because I can t cry while wearing such a cute sweater, I got a lecture about the mysteries of womanly pain, forced to hug the nurse as I left when my husband got a handshake. They were quicker and more direct to answer my husband s questions and sighed dramatically before answering mine. I waited a couple days to write this to ensure I truly felt this way and just wasn t upset because I didn t feel good. Two days later and I m furious still. MCR, you need to do better. Now. And while I recently moved to Loveland, I will be driving up to PVH for any future emergency room or hospital needs. I suggest any members of the public do too. I am blessed enough to have health insurance, but I still have a $1500 bill coming to me for bribing told I m a silly woman and to let men handle the issue.
My wife went to the ER here the other night with a fever, nausea, and chest congestion. Doctor failed to correctly diagnose her despite a slew of tests and suggested she had a case of pericarditis. My wife's symptoms persisted the next day and she went to the doctor at our local Walgreens. The doctor there easily heard the chest congestion through his thesiscop and was concerned that the MCR doctor missed such an obvious problem. The Walgreens doctor said she was going downhill fast and that it was a good thing she didn't wait any longer to seek help. Antibiotics were prescribed and she quickly recovered. Very disappointed with the lack of skill demonstrated by the doctor in the MCR ER on Memorial day evening. Rest of staff at MCR that evening was good.
Awesome team of Doctors and Nurses. The wife and I are extremely satisfied with the care and service we received while delivering our second child.
Loved the look awesome food thanks
Im glad you guys are the ones taking care of a friend even tho his case isnt a textbook one an they are still trying hard to get him better
Nursing staff stands in groups in hall laughing and talking about doughnuts while my son is in tears with abdominal pain. Doesn't even desrve a 1.
I had my baby there the month of December 2017. We were there for two and a half days. The nurses, doctors, midwife, even the anesthesiologist were all extremely helpful and kind. They helped us every way possible before and after delivery. None of them were rude or short with us at all. If I had know. How great this hospital was I would have delivered all my children there! I definitely recommend having your baby here!
Good luck getting someone to answer the telephone at this place if you need assistance. It happens to me all the time here.
Came here for a CT Scan. The male nurse was very unprofessional. He actually said he "was not a pro"!! His appearance was questionable, he had not shaved in few days and his hair was a mess. When putting in my IV- blood went all over my arm, he then stated like I said "I am not a pro at this". Half cleaned my arm then went for the scan. Scan was completed then went to the waiting room. After everything was completed a nurse then came out and removed the IV. She removed the IV in the public waiting room. She actually placed the blood covered cotton balls and the used IV on the seat. My blood was left on the seat! I expect more when I pay $3,500 for a test that takes 45min!!! Unfortunately, this is not my only negative experience at MCR.
We had a baby on the 5th floor!! Great NICU and staff!! Healthy baby
My mom was seen in MCR's ER department , and then transferred to the surgical progressive care unit for 2 nights. Everyone was outstanding throughout the entire process, from all of the surgeons that came in to see her in the ER department, the nurses's aids, etc. I want to give a special thank you to the nurse Sarah, Katelyn, charge nurse Courtney, and Nurse's Aid Ana. They were all spectacular and very caring, they made me feel like my mom was in good hands.
One last person that I want to positively review was Doug in medical records, he went above and beyond to help me get the records I needed for a surgical consultation for my mom. He really helped to make our life easier in an extremely challenging time, and have the information we need. MCR is the place to take your loved ones.
Doctors, nurses and technicians are great. Er is very costly
my mom went to the ER, while they diagnosed her they showed no compassion once she was discharged. I found her in the waiting room slumped over asleep on a recliner and miserable with a kidney infection. A fellow patient bought her a bottle of water, the hospital didn't provide it. They did not want to readmit her and dissuaded me from discussing it with her. They gave her ONE antibiotic pill and a prescription that had to be taken care of in the morning when the pharmacy was open. They couldn't be bothered to give her a spare one or two pills to cover until I could get her her meds.
I went to pick up my Rx in the pharmacy with my 5 year old and I was told by the front receptionist that new hospital policy was nobody under 16 years of age was allowed to enter the hospital at this time. Ok, thats fine... However, She then proceeded to suggest I leave him in the car with the AC on while I get my Rx.WHAT IS WRONG WITH YOUR EMPLOYEES?!?! Does that sound like an intelligent suggestion in any way?!?!
I had a baby there on March 13th 2019, I've waited my whole life for this little girl who was then ripped out of my arms by the department of human services because the nurses made up lies that I was using drugs and I left my baby alone in the room! I can't believe these people could really do this and it left my head spinning! I went to get my records of the birth and there was a statement in there about them kicking me out after taking my baby they said this is not a hotel you have to leave now. It was a male doctor that told me that but in the paperwork they said I chose to leave! and it was written by a female nurse not a male doctor!!! Be careful having a baby here if you don't want your child kidnapped I suggest you go elsewhere.
Aesthetically, this is just a beautiful hospital. Every detail, from lighting to the stone entryway is modern. Even the food is pretty good here. Overall, UCHealth/Medical Center of the Rockies doesn't really feel like you're entering the hospital, but more of an upscale hotel.
That said, in comparing prices to other medical facilities around the area, MCR is considerably more expensive. Additionally, payment options also seem to be less flexible than other providers in the area.
My experience here has been nothing less than horrible! I would avoid this hospital like the plague. In summary, I went here for a simple lunch! No emergency, no trauma, just a simple lunch because I happen to work in the area. What I left with was a broken tooth...
At the time of the incident I was told it would be taken care of by the hospital. And while I begged to complete an incident report I was reassured I was in good hands and that this was not a necessity. But when I called back the next business day I was told MCR accepted no liability? I cannot imagine bringing my family here for an actual emergency! Buyer beware. This hospital is not accountable and terribly untrustworthy. Look elsewhere if you value integrity and quality treatment. - - Wes Bergey.
What an amazing place! So many loving, caring people all in one place. The nurses and staff are exceptional people. I would not ever have believed there would be so many wonderful hearts in one place if I had not seen it myself.
I wish I could put into words how I feel in my heart about the people I met here and took care of me.
Brooke, on the 4th floor, and all the nurses that got me to the cardiac progressive care unit. Bonnie in the CPCU, the two blond Amy's, the red headed guy in the CPCU, all the people who kept me alive on the way down there. The pretty little blond nurse that took me to my car when I got to go home. And all the others whose names I can't remember( I'm sorry). Alot of that time was kind of scary, blurry and painful. But I knew I was gonna be ok because I could feel all the love and care they were giving me, it poured over me like a flood. Even as I was asking if I was gonna die, I knew in my heart I would be ok.
I love you all, thank you, you will never be forgotten by me. May God bless you all and protect you and protect your loving hearts forever
Tim Bowdre
My first child was born here back in 2013. The staff was so terrible that it has us asking about checking out AMA. I don't think it's possible to explain how rude, unprofessional and outright mean the nursing staff was, without writing a novel. Maybe this was because I came into the facility in my military uniform, or because we were so young (early 20's), but either way it was disgusting how we were treated while under the care of this facility.
Recently, I have had another family member admitted here into the ICU. Despite making it absolutely clear with the staff who was to receive updates on the condition of the family member and who was medically authorized to make decisions. The staff intentionally and seemingly gleefully defied what we asked. Even to the point that non authorized individuals signed medical waivers and authorizations because it was convenient for the staff at the time.
It's truly horrifying that this place remains operational, considering my experiences with them have been spread out over six years, in separate departments with nothing short of what someone would considered an atrocious interaction.
Staying operational is probably due to the overcharging for services.
My latest stay after knee surgery was truly wonderful. The nursing staff was amazing! They were considerate of my needs and were very helpful! True professionals indeed! Thank you!
The Doctors and Staff of the Heart Center at Medical Center of the Rockies gave me my life back. Can't ask for more than that and the outstanding care I received.
The service was typical as you would expect from a hospital but the cost is extreme. Normal baby deliver is twice as much and in some case 3 times as much as other hospitals. We have had 6 children in 5 states and granted 3 of them were prior to Obamacare so our insurance was better. However it shouldn't cost $14k for a normal delivery with zero complications. This hospital charged us $11k for the rooms which is absurd and in my view unethical. They take as much as they can and don't care who is paying for it on the other end. I will only use this hospital if I am unable to choose where I go. Drive a little further and save a load of money and stress. Their billing department is a mess and won't take accountability for anything they do wrong.
I have had the unfortunate experience of having to go to the ER at MCR. I'm sorry this review is rather late, as the trama (therapy necessary) I experienced was and has been quite significant. The staff that night, was apparently incapable of understanding Adrenal Crisis, Dr ordered hydrocortisone dosage, and patient symptoms. There were so many people talking over one another, I couldn't understand any of them, part of my crisis, and the person in charge just made everything worse. Very loud, instead of calming and clearing everybody away. Horrible.
Another time a few months later, I had fallen and ended up there again. Same thing. Several, "nurses" in my room asking me questions at the same time. This time I spoke up and said ,look I'm not doing this again. One at a time. They stopped, but sat out at the desk and mocked me like junior high kids. "I'm not going to Brady, you go to Brady...". Interesting the guy in the ambulance stated, "they're all a bunch of juveniles in there, what they need is an experienced nurse to show them how to really be around patients and be professional. Not just the stuff you learn in books."
If i could give fewer stars i would. I went 4 times for what is later to be discovered as a poorly functioning gallbladder with scar tissue and stones. The last time i went to the ER before moving i was told that "sometimes people feel bad and they just have to live with it." One ER visit in indiana and i have been diagnosed, treated with surgery and on the mend within a matter of a month.
My mother had surgery at this facility. She went in for low back surgery and came out of this facility with major brain damage. She will never be the same what everyone needs to know before ever using any UCHealth facility is that they cannot be sued for malpractice because they are a government entity. They are completely immune from any level of responsibility for their malpractice due to Colorado law. This was confirmed by a prominent Denver malpractice attorney. I would be extremely wary before using them. They have completely ruined my mom and dads quality of life and it will cost us millions in care while pay nothing.
Went in to the ER last night for severe abdominal and chest pain. I had been drinking a little however I have several medical conditions and they didn't run any tests to see if anything was wrong they just assumed it was all just the alcohol. I was super dizzy and when I told them they did nothing. They were going to discharge me and I asked if they could run blood tests just to make sure nothing else was wrong they told me it would be a waste and that there were people actually dying there so then I decided to go just leave without the blood test I requested then they made me sign a form stating I was leaving against medical advice even though the only medical advice was for me to leave. I woke up today still light headed and dizzy with abdominal and chest pain. I did not appreciate the rude judgement and lack of treatment I will never go back to this ER.
I ve been to this hospital for one family member or another more times in the last year than I d like. However, thanks to an amazing team of knowledgeable, kind and attentive techs, nurses and doctors it has made the experiences as positive as i think they could be. Thank you all, from the people we don t see to the doctors we have spoken with. You all together make MCR our go to place for the hard things in life that happen.
I am very happy with the service I received at this facility. The ER is clean and the staff was all great. The ER is never a great place to be but they made it as comfortable as they could.
UPDATE: An hour later at a different hospital I was correctly diagnosed with Trigeminal Neuralgia and am my pain is now being managed.
I came to UCHealth Rocky Mountain because McKee was unable to diagnose me. I have been in sever pain for a week now and was hopeful someone could give me answers and help relieve my pain.
When I arrived the front desk was helpful and kind. AND I only waited 2 mins Yay!!! We may have found a better hospital....
After talking with triage for a few minutes, she left to go let the p.a. know all my details (keep in mind LOUD ENOUGH to here from my room.)
The P.A walked in, took a quick look, briefly overlooked my McKee discharge papers and told me he didn't want to do a c.f. scan because I just had one Friday, which is fine...BUT when I asked about having them reach out to McKee that it would take hours....basically he doesn't have time so he is sending me on my way.
I called McKee when he left the room to talk to them about sending ct results.....she said an hour tops.
I am now waiting to be discharged....no answer....just told to see a primary.
So I get to go home with no answers and am in now in more pain than before.
So thank you UCHealth for your AWESOME bedside manner. I will think twice about coming to the emergency room when in pain.
And I advice others go elsewhere.
Worst ER experience, please avoid this place at all costs. Rude, uncaring medical staff, terribly unprofessional and disorganized. You would receive more compassion from robots than this group of greedy, shot-out, cold and compassion- less group of nurses and doctors. So sad. Such a beautiful facility on the outside, but so ugly and uncaring on the inside. Be warned as you will receive, in addition to the subpar care, additional bills for years despite being all in network and supposed to be 100% covered by your insurance.
Had my baby here. Very friendly nurses and doctors.
I was up visiting family in the area and I had a kidney issue. I went to the ER at 2:30 pm on Monday and the waiting area had about 15 people ahead of me. I asked check in how long it would be bc I was in intense discomfort and the woman in waiting room with a kid said they had been waiting for over an hour. The triage women said it was averaging at 45 minutes. 45 minute average is crazy! Especially when in pain. I could probably get back to Denver in that time where my ER sees people in ten minutes average.
Update....45 minutes was nothing. Guy next to me has been here 3 hours. They seem to be going in order. This is unbelievable. If you are in true pain or need immediate emergency care do not come here!!!!
Update again....ok I got into triage nurse she has an IV set up in my arm so as soon as a room comes open in the back I can be ready to go. The front desk were very nice and sympathetic. I guess today there were three helicopters and unusually large patient case load; so at least they are trying. The woman registering me is in school to be a nurse and was very helpful. She worked at a urology clinic and also was aware of my disorder. Two out of the 4 people who saw me knew my very rare kidney disorder named cystiunuria. That is impressive as most people have no idea about it. One of my nurses has had a kidney stone so she is empathetic. Things are looking better.
New update...My doctor Luke was awesome. He was familiar with my very rare genetic disorder which made me feel at ease. He had already read my chart and immediately made me feel secure. My nurse was also very competent. She seemed over worked but was still very professional and helpful. I can not complain about the care just the insanely long wait to be seen but from what I gather it was an unusually busy day as the triage nurse was called over from another hospital due to how insanely busy it was.
The place is very clean and the staff is very friendly and competent. I am changing my review from one star to 3.
All in all things worked out and the staff were kind and professional but for routine issues maybe steer clear bc this is a trauma center and they focus on the big stuff. It was 2
hours from the time I walked in the door until I was given pain management and fluids. Again the staff was amazing and friendly but two hours to wait to have my pain managed was not good.
I am currently seeing Dr. Natalie Rochester. ob/gyn She is very sweet and kind but I don't like the fact that her staff has called me 3x to reschedule. I can understand she is a Dr. and emergencies happen, but 3x! It's making me feel like I'm less important than her other patients. If it wasn't for that, I'd give it 5 stars.
Worst billing department I ve ever seen. Been dealing with account since April 20th 2019.
I've gone here for treatment and for many diagnostic tests and I've always been treated with respect and dignity. I've never had to wait more than 10 minutes and I've always been informed of everything that is going on with my appointments and with my treatments. Billing has always gone smoothly and they've worked with my insurance to make sure everything is taken care of as it should be. On top of all that, their health portal is fabulous. You have all your medical information, test results, upcoming appointment information and after visit summaries in one place. It's the best health portal I've seen.
Had an amazing surgeon, recovery staff during my ICU stay as well general surgery recovery all the way through months of weekly follow up care!!
Had a spinal surgery here and the night shift nurses were awful! I have never been so humiliated and treated like I was a an inconvenience. At one point a cna lifted up my gown exposing my naked body parts to two gentlemen standing in the hallway. I had alarms going off that went off for 47 minutes before anybody came in to check what was going on. I was unable to get up to go to the bathroom and I started crying because I needed to pee so bad and the pressure from having a full bladder on my spine was unimaginable but again I was left for 45 minuets. When my husband went to find the charge nurse to figure out how to get me up she told him it was not her job to deal with the patiences. This is only some of the things that happened. I will have to say that the patience representative and the day charge nurse were amazing!
MCR has an amazing staff. I was in a near fatal accident and was flown into MCR and put into emergency trauma surgery. From the pilot and crew that got me there to my trauma surgeon to the countless Doctor's I've been working with on my road to recovery, every single employee was amazing. When in ICU they were not only attentive to me but my family as well. I do all my physical therapy here now and even my therapist is so amazing and truly cares about my well-being.
The facility itself is very inviting and the staff is very friendly. ALTHOUGH I made an unpleasant experience. I had hand surgery on Friday and the hospital changed supply inventory without letting any of the surgeons know. In the middle of the surgery my surgeon found out that he doesn t have the proper supplies anymore. Therefore he couldn t do a successful surgery and I have to undergo on Monday again in a different hospital.
That shouldn t happen at all and I m very disappointed
Birthing center midwife and nurses are amazing. DONT GO HERE IF YOU ARE A CASH PAYING PATIENT OR HAVE HIGH DEDUCTIBLES. This place will literally suck you dry. Also, even if you are in contact with the billing department they will send your bill to collections. They are not concerned with you as a person or family. They do not care about your situation. Their charges are EXTREME and over the top. We re having another baby at a brand new hospital in Fort Collins and the cost is less than half the price.
The ER visit was not bad, but the billing department is horrible. Despite calling this people several times to notify them about an error in billing my insurance (my insurance is working on adjusting the claim and paying the difference), and having paid my copay, they are still threatening to send my account to collection. Do not use UCHealth if you have other options!
We've been visiting the OB-GYN. Most of the doctors are super nice and professional. Our son was born here too. We had a big room on the fifth floor. It has a beautiful view of the mountains. We had a lot of questions to ask about our newborn. Most of the nurses are very helpful and patient. They have FREE lactation consulting too.
I have had the privilege of seeing two Heart specialist, Dr. Charles Timothy Johnson and Dr. Russell Ray Heath. With both of these excellent doctors, I felt well cared for, my issues and questions heard and answered, honesty from each of them about my condition, needs and future possible needs. It was a time where I left their offices knowing I had the tools, the information and the support of two well versed, well educated doctors who saw me an as individual and not as a way to make money. They are both to be commended.
The care and attentiveness my loved one received from the physicians and nurses was unparalleled. Thank you so much.
I've been to this ER twice. The first time they were quick in getting me in and out,treated me well after my work injury although their bedside manner was a bit lacking. However I developed a skin infection after falling in stagnant water and scraping my foot open. They went over my drug allergies first thing at which point I reminded them of my sulfa allergy since they didn't mention it and I got an"oh yeah" response. So I see the the doc am prescibed a tetanus shot,given keflex and bactrim (A SULFA DRUG) and given a prescription for home that says sulfamethoxylane which I asked twice if it was sulfa and promptly and emphatically told NO well my pharmacy flagged it and the er sent clindamycin instead which isn't helping and making me sick! So I call the Er to see if I can have them call in something that I can actually take (CRAZY RIGHT?!)Well they thought so,despite the fact I have a strong case for malpractice they can't even give me the prescription I originally told them is the only thing that works! I'm asking for an antibiotic here, but they expect me to make another trip that will use hours of my ONE day off a week to spend with my family, for THEIR MISTAKE!! I used to tell everyone what a nice hospital this was,I mean they even called me the next morning (TO MAKE SURE I'D GOTTEN MY ALLERGY LIFE THREATENING ANTIBIOTIC PRESCRIPTION)This was just ridiculous and uncalled for. You put me at risk when your supposed to be healing me, and then at further risk when you refuse to give me an antibiotic that while this one I may not have a life threatening allergy, but does make me sick and cause mouth sores while doing NOTHING for the infection. Uchealth needs to be more careful, instead of a possible malpractice suit they could be facing wrongful death in the future. Be warned!
If I could give this hospital less than a 1 star I would. In the past it was one the best hospital in area, however today Was the worst experience I have ever had. They must have hired Dr Law from McKee, because she was the worst. Diagnosed based on past record, did not run tests, for saw my containers of flood in room never moved and heard her cancel panel and extended tests. The nurse was even confused. Then prescribed antibiotics for having criteria for prescribing them . Now I am a COPD and severe asthma sufferer, does this make sense? I am calling a lawyer and DORA on this one.
My visit to the ER (from Greeley, chose not to go to banner because their ER has not been taking me seriously and they insist they've run all tests and lied about how fasting vs eating can affect blood tests I'm not that stupid) was not okay. Not only was the nurse not really listening to me when I finally got taken back but she rushed off without really asking what was wrong. When she went out almost if not all of the employees were crowded around another patient's room. And they were all laughing and talking, just standing around... It sounded like a HS common room and it seriously did not seem like they were not crowded around the room for something positive. It was odd and made me extremely anxious. Then an overly confident (in his abilities) nurse came to take blood. I said the left arm takes easy, the right doesn't at all. The r side of my body is smaller than the left. Whenever any health professional has tried to use my r arm for IVs they roll or blow up. It doesn't work. It wasn't a challenge!! He blew up my r arm. It was huge. That was 11 days ago. It still hurts, and is still bruised. Surprisingly not as bad as a lower L arm attempt @ UNMC-ER in Greeley (no visible bruising), but still hurts a lot. Anyway, after an IV was finally placed there was a really nice female nurse that did listen to me but IDK that there was much she herself could've done for me. I got even less help from them as a whole (except the one nurse) than I did Banner... I'm starting to feel very hopeless. I know my problems are complex. I get it. But when you can't figure out why someone is NOT okay despite "normal" blood levels why would you just send them away? I am feeling so hopeless at this point. I feel like I am going to die because these ERs are either unwilling to or can't help me. And I'm only 24...
Took my daughter to this place because she had high fever. Slow response and nobody seemed to care.
My 4 month old son was projectile vomiting like crazy and no one could figure out why but this awesome nurse ramona told the doctor my sons head was huge they did a ultrasound on him and it found alot of fluid on his brain so they took him bye ambulace to childrens hospital if you get the nurse ramona she is awesome she saved my sons life she is so awesome
Had a baby here. Was a very lovely place with skilled and professional medical staff. Food court is amazing for those visiting. Would highly recommend!
The staff are very rude. I tried calling to see if my mother on law was out of surgery, they told me she was in recovery I asked if they could have her call me when she was able so that I can come pick her up she said that I could leave my name and number and she would give it to the nurse but she told me that she doubt that they will tell her. This is not okay if a family member is calling to see if the patient is ready to be picked up the nurse should tell the patient. They also told her that she couldn't take her phone so that she could get ahold of someone. We have gone to northern Colorado medical center and never ever had this problem. The staff are just rude in there surgery section. They also sent her home with no pain meds for what she had surgery on and no papers on how to treat the insisions when she got home so we don't know how long she is supposed to Ice or when she can take bandages off. Its ridiculous. They also need to teach there medical staff about cancer patient ports. There suppose to but the iv in there port otherwise they get a really bad infection where they put it like say there arm or hand. We tell them they need to access her port because of that reason and they just look at us like we're stupid. Put the iv in her hand hit a nerve and she gets an infection every single time they put it other than her port. They need to update there medical staff on that sort of thing.
I got into a car wreck that left my spine fractured in six places, Dr. Widdell done an excellent job with my surgery, saved me in so many ways, I was real happy about the job he done. Yet I would have to agree with some of the other reviews, that the head nurse there where I was at was very unprofessional. She was rude, rough with me and didn't care about the pain I was in when she was attempting to help me put my back brace on. I am going back again soon to see my Doctor because he is good at his job but can only hope that if I have to have survey again that the same head nurse Amber does not still work there or has learned that if she don't like her job then maybe she should get a new one.
I had my delivery there with the midwifes from The Womens Clinic. Everything was perfect, all the stuff was really friendly.
A loved one went in with a common orthopedic injury. The nurse on staff did an okay job, but could have provided better explanation for his condition and better guidance concerning follow-up care.
My mom had leg surgery after shattering her phemor and the staff treated her as if I was.
Everyone here is great! Wouldn't go anywhere else. Doctor Tymer is absolutely amazing!! Just wish they could find out why I always have abdominal pain
I brought my brother to the ER in the early afternoon. I was SO impressed with the prompt attention and care that he received from the moment we walked it! He had severe neck pain from a fall and is also has Leukemia. He was given a CT scan, MRI and blood work. He was seen by the trauma surgeon and the neurologist doctor in his ER room. Many nurses came in to check on us, too. I usually do not post reviews, but am very thankful for all the concern and professional care that my brothr received. He was admitted that day with a fracture in C2, and also needed a blood transfusion for his Leukemia, as all his numbers were dangerously low. Keep doing the wonderful job that you do at MCR! Thank you!
With being a first time mother, I was very careful picking which hospital we wanted to deliver at. My husband mentioned this hospital and just with the tour we fell in love. Once the day came to have our baby, things went much faster than expected... from us walking in the ER entrance at 1245 am to the baby being born at 300 am the nurses and staff in the labor and delivery unit were amazing. They helped me through everything and made sure we were taken care of. Once the baby was born we were able to spend 30 min together then was off to the nursery. My husband was able to stay with the baby the entire time and they staff continued to treat us all with so much respect. I am so thankful for my midwives, the nurses who took care of us, and the rest of the staff involved. We will be back for our next baby for sure!
Most hospital employees are not very happy or nice but this place is the nicest of nurse and Doctor staff you will ever meet
Sure miss when it was PVHS. UC Health is atrocious.
My son had a bad accident and had to have a chest tub we ended up at uchealth 3 hours away from our home and was treated so amazing they took top-notch care of my son and myself very professional very caring five stars amazing team..
