We had been shopping around dealerships. The sales staff here exceeded the professionalism of any other dealership we had been in communication with. Mazda truly seems to be a step above the rest when it comes to quality. We are in love with our new 2020 CX-5 Grand Touring AWD.
Thanks to Dewayne and Matt for a great, no hassle buying experience. Matt was prompt and to the point when negotiating a deal over email. Came to the dealership with a price quote in hand and test drove the vehicle with Dewayne to verify it was all good. All in all I was in and out of the dealership in about 1.5 hours. Thanks again!
I have personally purchased 3 vehicles in a row year after year from Med Center Mazda. The purchasing process is so friendly and easy. Integrity and no hassle is the way to go. I work with Joey Chance to help get me into the vehicle and the sales manager Matt Clarkson makes magic happen. I will always promote Med Center as a place to purchase. Thanks guys!
Fred was our salesman and he was exceptional!! I absolutely love my Mazda CX-9.
Mr. Barry the service advisor gave great advice! I was in & out. Going back as needed. Thanks guys!
Friendly staff, and made a good deal on the car I bought.
Very clean nice and neat dealership, very polite and helpful employees and Bobby Bloomston is a wonderful sales person. That is why this is my fourth Mazda and I will be back in Future
Sincerely
Tim Howze
Kim Woodall was fantastic! After a bad experience at another dealership, we came in and test drove our 2013 Passat. Kim was very friendly, straightforward, and even got the A/C compressor repaired with no charge to us! It was a very refreshing, no "awkward moments", and no "slimy car dealership" experience!
Negotiating with this dealership was as easy as I've ever experienced. Would gladly recommend to family and friends.
We had a quick, pleasant experience with the sales people.
After making a great deal for a Mazda 6 Sport, on the way to pick it up, my wife decided she wanted power seats. Med Center had a Touring trim in the same exterior and interior colors. I didn't make as great a deal on the upgrade, but I was satisfied. Only took a couple of hours to close the deal, get the car detailed, filled with gas and ready to depart. Best car buying experience I have had at a dealer.
large selection of cars though it took a LONG time for someone to offer us assistance. longer than i have ever waited at a car dealership. Then our sales guy didn't really seem like he cared too much.
Great to work with! Always friendly and the service they provide is excellent!
Everyone at Med Center Mazda was fantastic! We didn't think we could get financed on such a great vehicle but they went the extra mile to make it happen. We couldn't have had a better experience anywhere!
My service started on time and did not take much time. The waiting area was very comfortable and large enough to keep our distance. The report after the service was very helpful.
I was treated with pleasantness, concern, respect and determination by all of the staff involved to solve my problem as quickly as possible. Barry did everything he could to make this a stress free experience. I appreciate the kindness.
I had two recalls taken care of in one day. Actually, they were taken care of in just an hour and a half.
I had to take my 7 year old son with me since he is out of school for the summer. I was told ahead of time it could take up to three hours to complete both recalls. We brought plenty of things to keep us busy although the waiting area was full of things to do and comfortable for both of us.
The restrooms were immaculate. The staff was extremely friendly and accommodating. We were certainly surprised and happy when the gentleman returned 1.5 hours later to let us know the recalls had been completed and my car was ready to go.
Very pleased with everything all the way around. Thank you for your excellent service.
Sincerely,
Gina
Service staff member Barry, is awesome! He is always friendly, Courteous, polite and eager to assist you with whatever problem you may be facing. I ve always had a pleasant experience when he s on duty. I know all my concerns will be addressed very quickly when he s on duty.
Mary Hughes
Best car buying experience ever! I have purchased 15+ cars and this was easiest purchase by far. Ended up buying 2 new vehicles here. From the sales guy to the sales manager to the finance manager everyone made the process smooth and easy.
Just went in for quick battery changes in key fobs but the staff were super friendly and fixed them immediately. In and out in just a few minutes.
They'll make you spend all day thinking you're getting a car and you don't
A great dealership filled with friendly and helpful staff. I like to wait while my car is serviced because of the cozy waiting area and free popcorn and hot chocolate.
I didn't realize how great our used car buying experience had been at Med Center Mazda until I later bought a used car somewhere else. Med Center gave a good price and made the process pressure-free and painless. They checked the car over thoroughly and fixed every problem so that it was delivered to us just like a new car. The only negative was that the new tires they installed were an off-brand. Overall, though, highly recommended!
Great experience at Med Center Mazda. Tony in sales is great, spent a lot of time with us to select the right car, zero pressure. Got a great price and the entire process was flawless. Wish all car dealers operated this way.
Wonderful experience from beginning to end. Would highly recommend Med Center Mazda to anyone looking for a new car.
Joey and Matt could not have been more helpful! I carefully shopped before I bought my 2020 CX9, so I experienced several dealerships and more than enjoyed my experience at Medcenter Mazda. They were not pushy at all, which was so nice! They gave me space and allowed me to make an educated decision. Would highly recommend this dealership and Mazda cars. It was the most comfortable car I drove and had the best safety features (I tested 5 other brands). Look no further than here!
I was driving my 2017 CX5 near there during a family medical emergency when my brake system lights came on. I went into the service department in near hysteria, with no appointment. They said they had at least 10 cars ahead of me and I would have to leave the car. It was not my finest moment, but the service manager and cashier, I am not sure of their names, were so patient and compassionate. They had me in a loaner and on my way to the hospital ICU within 10 minutes. I can't imagine what I would have done without their help. In addition to the great customer service, I received a call on Saturday, 2 days later, that my car was repaired and I was able to pick it up.
Great! If your looking to buy a new car,this is the place to go. Best dealership around.
No complaints at all. Got a good car at a good price. Salesman was very helpful.
7/27/20
The service was great, my car was picked up at home they left me a loaner, I signed a release, I texted my DL & copy of my insurance card. They called me gave me an update before they proceeded. Once they were done, they called for payment and they drove my car back and gave me a receipt...easy!
Old review:
Barry was great , he asked me what I needed, told me how long it would take, he came in and explained what was done and what shape my car was in. I am very satisfied with the whole experience. They had fresh baked cookies and coffee in the waiting room, really nice touch.
Friendly staff and awesome service! They made sure that we got what we wanted and we got an awesome deal on it too. Great experience all around. I would highly recommend to family and friends.
I've been buying and selling cars for 40 years, and never have I had such a smooth, pleasant, hassle free experience. Not just no games, but a willingness to bend over backwards to make the deal work for us. From beginning to end the transaction was characterized by courtesy, respect and honesty. Our salesman Joey Chance and the sales manager Matt Clarkson just made sure we got exactly what we wanted at a fair price, without stress, without worry. These are some straight up guys, and they have earned our car buying loyalty.
Great service, my car drives better that it has since I bought it!!
After I scheduled the service app online everything went great. The problem was that I called the service department 3 times over a period of a week and left messages to call me twice and they never called me. I would not buy a car from them.
I am a disabled veteran and I bought a Mazda in March. Today they towed away due to the fact that it wouldn't start. It's a 2020 CX5 this will be the last. I had never owned on. Ridiculous.
Dewayne Williams and Todd Mayers were both fabulous and the process of purchasing my new CX5 was very smooth and easy! Would highly recommend Dewayne... very friendly and personable! Loving My CX5!!!
Dealership was great to work with. Highly recommend.
Have been a Mazda owner since 2008-Present, always had great experience at Med Center Mazda. It's the most easy going smooth process getting service on your Mazda you will ever experience. Never a problem always fast service even while waiting. Great dealer for buying Mazda from as well.
Our sales rep was Ed. He represented Med Center Mazda in a most professionable manor. I would highly recommend him and your company to anyone.
Alan, your finance rep was exceptional.
This purchase was my third from you, beginning at the old location downtown and the service department has always been great.
Thank you for your service.
David
Best value for new cars I've found. Sales personnel are friendly and helpful. The service department is experienced.
I tried to buy a used White Rubicon today from Dewayne. Their price was $46, 447. I asked to negotiate and they offered me $46, 222. I said I can buy a brand new one for just a few thousand more. I let them know I had cash and was ready to buy. I offered $43k. Dewayne told me no and did not even bring my offer to the sales manager. They don t want or need your business. Shop somewhere else
Have purchased a car from Med City and Mr. Fred Farmer in the past. Great experience so this was the first place we went to start our search for another automobile. Mr. Farmer is truly a professional as well as a considerate and straightforward salesman. Mr. Todd Meyers, Business Manager was equally as helpful and courteous in closing the deal. Purchase was easy, no hassle and we left with another excellent car. Will go back and will not hesitate in referring our friends and family to Med City Mazda and Fred.
I recently had my car serviced at Med Center Mazda. And again, I was very satisfied with the service that I received. I scheduled a service appointment online and at my appointment the service employee said he read the issue I was having with my SUV and repeated it back to me to be sure he understood the issue. He was very attentive to my needs. I have always trusted Med Center Mazda to service my vehicle. You can rely on them to get the job done right, always. Service with care.
Friendly ppl, nice selection of cars. And the salesman was very knowledgeable about everything we was looking at/wanting to buy.
None careing.sales person.didn ask or give any advice on the car I was interested in.didnt.call me back.just a bad salesman.no personality.at all.went somewhere else.and got the same vehicle.cash.Ruben your lost.I guess he thought I didn't have the money.bad salesman.
My recall was taken care of in a timely fashion, vehicle was observed in needed a cabin air filter, got it replaced free of charge! Thx.!! For going over and beyond!! Most likely will be shopping there for future rides!!!
Worked with Rick over the phone from an online listing. I had alot of questions and he was quick to give me the details on the car as well as pics before I saw it in person! Exceptional sales professional. The car has overly impressed my initial expectations! The paperwork was minimal and the guy that had me sign was great and got me out fast with a 30" (approx.) touchscreen desk to sign on. This dealership has it together and i know others that say that Med Center is a great dealer.
I had no problem at all. They already had a vehicle I liked and within my price range with no need to haggle. I test drove about a dozen SUVs before settling on the one I bought.
So far I have bought 3 cars in 3 years from Med Center Mazda!! 2 CX 9's and 1 CX5! Everytime it has been a great experience! Both Matt and Will have been very professional and helpful throughout the process! They have happily answered all and every question we have had and have never been pushy about the sale!! I highly recommend working with Will and Matt for your next mazda!!
Enjoyed the building. I would love to get my Mazda serviced here but I can t afford it.
I am very satisfied with Medcenter Mazda. I was provided a car of quality as well as a very good sales professional (Billy) who looked out for my personal situations that followed after i purchased the car with concern and care. The used car Manager also made sure that I received quality service and assisted with car care and upkeep this surpasses excellent customer service.....
Mazda Med Center Rocks!
Bought a car here from Will. He was great! Even had the all weather floor mats I wanted in stock. Very knowledgeable about the cars technology.
Great experience, excellent customer service every time I bring my car in to be serviced.
Great service and I appreciate that the staff does no try to sell you services or repairs that you do not need.
Barry always does an awesome job getting my car in and out as quickly as possible.
Michael in the body shop is amazing. He went above and beyond for me when I had trouble with an insurance company. The whole staff is wonderful and take such great care of you. Highly recommend.
excellent service. Dewayne provided a fantastic buying experience.
This has been the best car buying experience I've had yet - I appreciate Matt and Billy's work! The whole team made the process as painless as it can get.
Salesman was nice enough. Not sure if it was because of the renovations currently happening, but there was loud music blaring outside on a poor quality speaker and the place reeked of cigarette smoke. Obviously, I don't smoke. But it's a huge negative if I leave a place smelling like cigarette smoke.
I always get such good service for my car, with good attitudes from the employees, it's always nice to have snacks on hand for waiting customers. I love the new look, very modern. I always forget to ask for my car to be washed when I'm there, which I know they will do when I remember.
Really liked how they done things and how comfortable it felt.. They wanted to do what it took to get my business and they did and will... Fred Farmer was really nice and handled everything great!
My experience with this dealer was expectional! Everyone was very friendly and the quality of my vehicle was great with no problems! If you go here ask for Rubin he s very personable and will answer all your questions straight up. He made it very easy for me to understand in purchasing my vehicle! Thank you guys!
-Sang
Was very relaxing l have always hated to go in and buy a new car. It seemed like a gang up on you kind of like telemarketers. I had called before I drove up to Med center Mazda discussed what I was looking for even actually came up with a reduction in price. They didn't have the color I wanted they said they would have one there waiting. The day Before we went up to Pelham we went here in town told them them straight up that I was going to Med Center so they were nice but it was a double team I drove exact same car exact same sticker price but they had an extra $1750 for things like tenting windows well they only reduced they price by half but before I left they said they had a little more wiggle room. Why not give your lowest price right off? So when we got to Pelham there was the car Billy was waiting they did what they said they would do so we have a brand new Red Mazda first time no buyers remorse and I'm 64 I have bought several cars in my life
Thank you Billy and the staff at Med Center Masada for a very new experience.
Great experience at Med Center Mazda. I did not feel pressured by the salespeople to buy a car and the car itself really sold us more than the salesperson. They were very friendly and met our needs and expectations. I would definitely recommend looking for a car at Med Center Mazda in Pelham.
Great service department. Worked me in during the busy holiday season. However, be prepared for dealer pricing.
Will was awesome to work with. He answered all my questions. Go see him
Great sales experience, great product. I now own two Grand Touring CX-5s with AWD, both with the new awesome red paint job. Twin cars.
Salesman was not pushy at all and was very patient! I'd buy from Med Center Mazda again. In fact, will probably trade my 2006 bright red Miata for a new one in the next couple of years. I love my Mazdas!!
The sales department did great helping me find what I wanted, the finance department got me an awesome deal and rate, and finally the service department will bend over backwards to help maintain your car. Thanks Bim and Joey!
Truly exceptional experience! They make you feel like you're a part of their family. Best car buying experience that I have ever had.
The man at the desk is not nice the bald headed man
Great experience in purchasing my 2017 CX 5 at Med Center Mazda. My salesman, Billy Mansel, was very patient while explaining all of the features of the CX 5. I felt no pressure to buy. It was up to me to do MY research and test drive other mfg. models before making a decision. I think this was a "win-win" for the dealer and the customer.
Awesome service. Dropped off my mazda 6 this morning for a warranty recall and it was done within hours. Friendly staff and wonderful overall service... I highly recommend this dealership to any mazda owners or future mazda owners.... thanks again guys for the shuttle service
Always treated politely.
Beautiful and very comfortable place to wait on your car repairs!
Don't ever mind coming here!
I just bought my 6th car from this dealer, after 6 deals i am still so very satisfied with everyone at Med Center . Ruben my saleman has went out of his way to work the best deal for me ( I can be a challenge at times ) he is very knowledgeable and understands customer relations. Ruben if you read this thank you very much sir for your time and patience. I have Never been disappointed at Med Center and if I ever had an issue Joe the GM, Matt and Adam the finance team and Ruben made it easy and a pleasure to resolve. All i can say is if you need a car and want a great experience with professional attitudes and amazing service the Med Center team wont let you down! Thanks guys! I'll be back for #7.
Great place, friendly people. I will definitely get my next car from them if I ever decide to trade in my current Mazda 6.
This past year, I have gotten my car serviced here twice. Both times, I have left the dealership only to find that they made multiple mistakes while servicing my car. Both times, the only explanation that was offered to me was that the technician was new. As someone who bought my vehicle from this dealership I would prefer to get it serviced here, but I will no longer be doing so. This type of service is unacceptable and poses a safety concern to anyone getting their car serviced here.
Dakota Madsen was the best salesman I could have asked for. He wasn t pushy. He gave me the pros and cons of each vehicle I was interested in so I could make the most informed decision for myself. He made sure I was happy with the pricing before they ran my credit to prevent too many inquiries. It was a great experience! I recommend going and asking for Dakota. Tell him Kristeena told you to ask for him!
Wonderful people, place, and products!! Thank you
The 2 gentlemen that greeted us upon arrival were Great!!! It was the receptionist that did it for me. She was rude! I mean completely rude. And I guess partly because WE had disturbed HER lunch. This was who we had to see for the loaner car while our Mazda was being serviced. Receptionist just needs a class on customer service.
My experience in dealing with Med Center Mazda has always been exceptionally pleasant. From the friendliness and professionalism of the employees to the level of high quality in service and attention to derail, I'm very pleased and satisfied with every aspect of Med Center's business dealings.
I would definitely recommend Med Center Mazda to any would-be customer and/ or anyone seeking quality service for his vehicle.
Merry Christmas and or Happy Hanukkah!
Relaxed atmosphere with helpful staff. Dewayne was awesome! Todd too.
It was our first time shopping with MCM and the experience was exceptional! Tommy was very accommodating, polite and professional. All needs were met while purchasing the desired vehicle within our budget. Thanks Tommy for a job well done!!
So this is long unfortunately but I'm furious. Went to replace a car I had totaled with a nice used car. The salesman and manager were fantastic and super helpful. Absolutely loved my experience. I was approved with my credit union for a car loan and just had to find the car I wanted. So on Saturday I found the car at this dealership. Went and did the paperwork but explained to Todd in finance that my credit union was closed until Monday. Todd stated we could do the paperwork and that it was perfectly fine to take the car that day even though he had not spoken with my bank. He did tell me that he could not submit my car warranty or any other paperwork until my bank sent everything in to him. First thing Monday I called and emailed my loan officer but couldn't get ahold of them. Tuesday, same thing. I called Todd and let him know what was going on but that I was trying. He said it was fine just try to get the check to him by Friday from the bank. So Thursday comes around and my loan person calls me finally. She explained a different warranty they had, that I wasn't even aware of, that turned out to be better for me and my vehicle. I explained to her that unfortunately I had a warranty through this dealership but she said it wasn't a issue to remove that one and she would call the dealership and handle it and for me not to worry about anything. Well not 30 min later I get a call from Todd with him angry at me. I explained what happened and he was mad that I didn't call him even though I explained that my bank told me not to so I didn't think I needed to. Then told me how I went back on my word and that I was being very unprofessional and that he had submitted the paperwork after he told me and my fiance days ago that he couldn't do it without the bank first. Then he yelled at me saying how generous he was for letting me take the car when he was the one who told me to take it in the first place when he hadn't even talked to the bank yet. Went in Saturday with the check, so a week after I signed the papers, and he didn't even apologize or anything. If it wasn't for the fact I was in desperate need of car I would have slammed the keys on his desk and walked out. Very unprofessional that I was talked to like a child over something that was out of my control.
Service was great. I truly appreciate being treated honestly and fairly. Work was done in a timely manner. See you in 5,000 miles!
medcentermazda.com
