S

So this is long unfortunately but I'm furious. Wen...

So this is long unfortunately but I'm furious. Went to replace a car I had totaled with a nice used car. The salesman and manager were fantastic and super helpful. Absolutely loved my experience. I was approved with my credit union for a car loan and just had to find the car I wanted. So on Saturday I found the car at this dealership. Went and did the paperwork but explained to Todd in finance that my credit union was closed until Monday. Todd stated we could do the paperwork and that it was perfectly fine to take the car that day even though he had not spoken with my bank. He did tell me that he could not submit my car warranty or any other paperwork until my bank sent everything in to him. First thing Monday I called and emailed my loan officer but couldn't get ahold of them. Tuesday, same thing. I called Todd and let him know what was going on but that I was trying. He said it was fine just try to get the check to him by Friday from the bank. So Thursday comes around and my loan person calls me finally. She explained a different warranty they had, that I wasn't even aware of, that turned out to be better for me and my vehicle. I explained to her that unfortunately I had a warranty through this dealership but she said it wasn't a issue to remove that one and she would call the dealership and handle it and for me not to worry about anything. Well not 30 min later I get a call from Todd with him angry at me. I explained what happened and he was mad that I didn't call him even though I explained that my bank told me not to so I didn't think I needed to. Then told me how I went back on my word and that I was being very unprofessional and that he had submitted the paperwork after he told me and my fiance days ago that he couldn't do it without the bank first. Then he yelled at me saying how generous he was for letting me take the car when he was the one who told me to take it in the first place when he hadn't even talked to the bank yet. Went in Saturday with the check, so a week after I signed the papers, and he didn't even apologize or anything. If it wasn't for the fact I was in desperate need of car I would have slammed the keys on his desk and walked out. Very unprofessional that I was talked to like a child over something that was out of my control.

Comments:

No comments