McAuley Behavioral Health Services, St. Mary's Medical Center Reviews

I've had and very good review on McAuley before 5 months ago, but now that's changed after what my sister and mother been through. The director was INCREDIBLY rude to them the PE coach was very very controlling and to describe them was very childish over very simple question mother asked and was rudely pushed out of the office by the director. On top of that the lack of staff who seems to not care about the children's wellness and mental health is severe. There were some staff who cared and I thank them for their hard work but now that I see the true colors of the other staff members, they have lost the trust of me and my mother when they so-on-so 'cared' about my sister when I realize that they only cared about our money. My sisters friends are very sweet and they DO NOT deserve to be in this facility if they are going to be treated like this. So to the viewers reading this comment would you really want to have your children treated like this?

(Update on the matter: 1/27/21)

It's been almost a year since she been here, she more happier than she was while attending the "school". Although I must but honest she does miss the kids she made friends with, and if they see this just know she alright! But back to the update to be honest I still don't trust this facility, not until they can prove their change and rules because the way they treat the kids are disgusting

Honestly it s a pretty good hospital and I love that There s a vegan menu as well!! And the vegan burgers are AMAZING.

The staff is amazing! The program is awesome!! There is structure and every second of every day is accounted for, there is reward systems and consequences and nothing gets missed! There is always someone watching. It seemed like there was 2 adults for every one child. Every need the child has will be addressed. The staff is professional and equally as important they are FUN and the kiddos are always their number one priority. It s so amazing to see kids smiling even after the tragedies and pain that have brought them there. Thanks you so much for what you do! I wish there were more facilities that did this!!

ive been there 3 times. first time was in 2015, other 2 times were in 2017. the staff is nice, the rooms are nice, the food has gotten better. I didn't feel that much support from the staff, their main focus is getting you out of there asap. they don't care about helping you, they just want you out of there. i always leave there feeling worse. the second time i was there and i was being discharged later that day, i told the staff i was still suicidal and i had a plan to kill myself when i got back home, and i wrote that on my discharge papers. the whole staff told me that i couldn't say that and gave me new discharge papers and i had to write something different. the next morning i was in the ER.

Food wasn't the best when i was there. On the other hand staff is very nice and helpful, the other kids can be very nice and worth remembering. I liked it there it was nice!

I've been to three mental hospitals at the young age of 11 to my first one being a depressing looking hospital like this. Staff told me that nuns used to be here knowing my fear of nuns, they also would not give me my medicine I used to sleep unless I couldn't sleep so I ended up being up until around 3:00am just for them to tell me to go back to sleep, staff told me I wasn't taking anything seriously no matter how hard i tried. After 72 hours of being there I told them that I was not feeling safe and felt like I was going to kill myself, instead of listening they sent me home and I ended up in my second hospital in less than a week.

I went here and was supposed to be on a 52/50, but they let me out after one night despite me saying that i wasn't stable. I relapsed a week later and sent to san jose behavioral. if you have a choice, go to san jose, not mary's.

My daughter was admitted here on May 2nd. It is May 6th. I received 1 call and that was because her 72 hours were up, and they wanted to extend it. Everytime I called I was just assured someone would call, and they didn t. Never even received a call for admission or to even let me know she made it. They only allow video visits due to covid which is fine. Try to set up a video visit and the staff can t do that either. I do not see how they have been helpful at all. They have not communicated anything, but I bet they have no problem asking for co-pays and billing ur insurance. Unprofessional and useless IMO.

I was there at the end of August 2018 it's great I felt like I could actually be myself without being judged I'm verysuicidal sometimes but I guess it helped me feel happy for a while. I stayed there for a week it was fun.

The staff was actually very mean. The doctors (psychiatrists) there were rude, they didn t even consider the fact that we are children, and we can t handle brutal honesty as well as a stable adult. The staff did not care about us, they were never open to check in, and only there to enforce rules and get their money. Only some staff are nice, but otherwise they are very rude and racist. The staff did not care for us, did not go to your room to remind you of group time, and forced us to believe that we re happier. I felt like I was being forced to be more positive, but whenever I was extremely depressed and went into my room to lay down, no one checked up on me. Only one asian lady did once, she was very nice. Other than all of that, this mental hospital was way better than any other mental hospitals i ve been at.