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L
4 years ago

Very disappointed with the welcome and especially ...

Very disappointed with the welcome and especially with Brigitte who takes care of customer relations

As a shopkeeper with a structure to be rotated I cannot afford to waste time with Brigitte who does not even know the value of the Matis brand or it is on the customer's head

First order to open an account of 5,000
For this order I made a transfer of 2000 euros
and 5 checks of 600
A few weeks later I received my order with a delivery note still no invoice,
I trust

4 months later Brigitte claims 1,115 in debt, those who surprise me
in the month of july when my account is closed, i learn that it is VAT
very well why this relaunch after several months
The person who manages the accounting is no longer there according to his blah-blah explanations

I contact my accountant to find out how to do this and confirm that I have to pay it

order of 5000 if we add the vat of 1000 this makes a total of 6000 thousand euros from where come the 115 euros that the company matis claims from me
to show good faith I propose a first payment by credit card that Brigitte has refused to take and suggests that I call the sales representative to understand the difference that I do not want paid elsewhere, I go on the principle of trust

I've been waiting for the return of the commercial from Matis and Brigitte for 3 weeks. I left several unanswered messages

My restocking order is blocked saying I have a debt while she refuses to take payment
I find the matis products on AMAZON C DISCOUNT AND LOTS OF OTHER WEBSITES THAT ARE NOT OFFICIAL AT MATIS

After all, when I see how the customer relationship department treats customers I understand why they end up selling on the internet, moreover, that's what I plan to do to sink my stock and switch to another brand

Full of promise in the void, as at the opening I was entitled to a small animation to make myself known in the end it is to book for gold customers

those who report more money to Matis

Matis is not at all on the side of small businesses except to take their money
to flee I advise against very bad experience especially when I can not satisfy my customers order blocked at matis and by Brigitte Biscueil
I still have talked about it on the beauticians' forums and do not recommend you

cordially