Massage Envy Spa Mesquite Review

Everyone at this envy really care about their clients!!!

I cant get them to stop charging my cc. I signed up & now I cant get out! Be aware of these tactics. My wife has already been to the facility in person & has not had success with this company.

horrible customer service, employees sitting down in waiting room,obviously not busy and they still refuse business. not a good first impression never been here before and probably won't be back.

I attempted to schedule a massage with this location. I was placed on hold for ten minutes. I hung up and called back and was placed on hold for an additional five minutes. I hung up and called back and the person said they were very busy. I am not impressed with the customer service at this location.

The therapist did not focus on my feet arms or hands which was in my intake form. I took my mom and they forgot to add her exfoliating treatment which she can no longer use at the intro rate.

I love this location. Great staff well educated massage therapist. This location is clean and friendly.

As always great service. Went in for my second chemical peel. Gail at the mesquite location was awesome. Gail gave me alot of information about bulldog the whole procedure. If you ever need a facial or chemical peel or micro abrasion use Gail

My partner and I decided to go get a massage, we made an appointment early sunday morning for that same night and we had the last appointment of the day since we wanted to go in together and it was the only slot available for 2. We were looking forward to it the entire day. When we got there the receptionist were very nice and helpful. They told us we could add on a rapid tension session and we thought it was a great idea. As we went in the room our masseuses were complaining about how they didn't really like to do the rapid tension because they would rather do it with their hands. They looked very tired and annoyed, and they were kind of at each others throats the entire time as if they were in competition. It really just ruined the mood and our massages.

There s never a manager there to help with situations that only a manager can handle.

Do y all do Prenatel massages and if so do you accept the insurance that covers those massages? I see you all are a pretty awesome place so I d like to try you all out although I ll be using my insurance as it does fully cover my Prenatel massages, you are close to me so just let me know how it all works so I know whether to schedule or not. I m in such need of this service, thanks

Would not recommend this place! Had a couples massage scheduled and they called me the day of the appointment to reschedule. This is the second time we have had an issue.

Me and My husband Got a couples massage here and it was fantastic!
Our therapists were Nori and Janisa!
They did a great job!
The location was so clean!!! Which is a big deal for me!
Professionalism was 100%!
We went in to the clinic stressed and hurting, and we left feeling amazing and relaxed!!
I definitely recommend MASSAGE ENVY!!!

This place just ripped me off big time. I had a gift card for a 1.5 hour massage, 30 min facial and all tips included. But because I had been to one of their other locations years ago and she said because I was not a member I only got a 1 hr massage and that left a $10 tip. Janice gave was good but I could not get it across to her that I didn't want to be head lower than body and my neck bent backwards was killing me. So if she could have gotten me comfortable then she was really decent. The only good part was when she faced me up and worked my neck over. We were of like minds in many things. But I was still so ticked off about being ripped off by the front desk. This is also going to Yelp and anywhere else too.

As far as massages go..it's good but I have had horrible service regarding being able to use my message sessions that I have paid for with the membership plan. Every time I call the mesquite staff cannot find my membership or even state how many sessions I have paid for and have left, then I get put on hold aND nothing every resolves. Dealing with a place that promotes stress relief should not be so stressful to use already paid for sessions as part of the membership plan and I recently got in the mail information that message envy has a suit against them by other people who have paid for membership sessions who could not access them.

Great atmosphere and staff was super friendly! Received a 90 minute trigger point / deep tissue massage that was excellent. Highly recommend Justin for this service!

Not my favorite massage. The guy was "patty caking" my arms and I had to ask several times for him to apply more pressure, then he used his elbows. I plan to try them one more time with a different person.

The staff was friendly and professional. The massage was my first and it was great. However, I think I was over charged for a chemical peel. They charged me for a facial and chemical peel, but I didn't have a facial done. I was seen between other customers scheduled appointments , and I was happy to accept. I only did a chemical peel, no steam, no massage, no extractions, and all in all it took 20 minutes. When I asked why I was charged so much the manager explained that such appointments require an hour slot, lol.....i didn't have an hour appointment. Bottom line is I appreciated them trying to accommodate my request for the chemical peel, but that shouldn't mean I get over charged. I would've been a regular customer but seriously doubt it now. No one wants to walk away feeling over charged.

Well at the front desk the environment was calm and very organized. The whole place was clean and the service was great. Although the restrooms were clean they are missing a coat hanger.

Terrible customer service!!!! Rude manager! Hate hate hate!!!!

Mediocre massages. Don't sign a contract.once you do they wont let you out of it. Even if you live over 30 miles away and experience a loss of employment. You have to move (and show proof) or doctor has to give a letter. I found better massages for cheaper on Groupon. Haven't been in months since its not worth the drive. Wish I never signed up. 2 stars as the first girl actually did a good job but since then I haven't gotten anyone with decent experience. Also have heard people complaining every time I have been there.

I did everything I was asked to do to cancel my membership, I even have an email stating that I would not be charged again after July 15th. Here I sit today 08/15/17 with a $65.00 charge on my bank account as well as an overdraft fee. I called to dispute these charges and was advised they didn't know why it happened but the charge would be refunded when I asked about the $34.00 for the overdraft fee they stated that there was nothing else for them to do for me. What kind of customer service is this they take money that doesn't belong to them and leave you holding the bag

I use patty and love her and her work, even had my family from Missouri come here and use her. They loved her too.. be back in 4 weeks

LOVED my massage. GREAT therapist-Kira. Relaxed atmosphere. Warm sheets. Nice and clean areas AND bathroom.

I did everything I was asked to do to cancel my membership, I even have an email stating that I would not be charged again after July 15th. Here I sit today 08/15/17 with a $65.00 charge on my bank account as well as an overdraft fee. I called to dispute these charges and was advised they didn't know why it happened but the charge would be refunded when I asked about the $34.00 for the overdraft fee they stated that there was nothing else for them to do for me. What kind of customer service is this they take money that doesn't belong to them and leave you holding the bag

Very dissatisfied on multiple levels. First, Patty didn t focus on the area that I spoke with the front desk personal about. Then, she stated she had allergies which was understandable but what irritated me is that she took her mask off twice to cough. That is so disrespectful and horrid, especially during a pandemic, that s ridiculous. I m happy I kept my mask on even though they stated it was an option. And lastly, she pretty much talked the whole session and I couldn t relax and enjoy myself.

I went here and the lady wouldn't stop talking about her personal life, so the next time I brought headphones just to let them know I don't want to talk I just want to relax..well I got the same lady again and at this point i am on the table headphones in my ears and she yells what are WE listening to? OMG seriously please leave me the hell alone! Just do ur job I am not your therapist I do not want to talk about ur problems or something funny that ur husband did. Needless to say I will NEVER return.

Service is always wonderful and professional. I have tried almost all of there therapist and they are all great. Get you a membership here you won't regret it.

Easy checkin, online scheduling, and most importantly excellent massage therapists

Love them customer service great & my therapist Chris is the best

I understand at this moment we are all being cautions of going out and if we do go out, minimize the amount of people around us. All i wanted to do was call ahead to ask very simple questions. "Are you open?" If the phone had gone directly to VM it would have made sense the office was closed. But the fact that i called, it was sent to VM after the 3 ring made me question myself. So i called again. Straight to VM, them one more time out of curiosity, surly enough It rings all the way. I stop calling for about a good 5 mins then try again. This time she picked up and hung up on me. Surly by now some one would get mad like i did. I called one last time and just as i was about to reach a VM, she picked up. I specifically asked for a manager, to which she said no manager was available and that she was the only one. I explained to her about the phone situation to which she responded all calls were being placed on hold. I explained to her that all my calls were being sent to VM or hung up on. She gave me no response, So I just simply asked for her name and said thank you.
*** Yesenia, ( Only one working on Saturday 3/21, specifically during 4 pm) You handled that call very unprofessionally, all i wanted was a yes or no answer. This would have my first time scheduling a visit, but thanks to you, i don't think ill be going.

I'm not one to go and leave bad reviews, but honestly this is the worst massage I had ever gotten. I woke up in bad back pain the next day cause the lady who did my massage was very rough. I kept telling her to do it softer and I guess she didn't know what that meant. Another thing was that she was very loud in the room, I've been to get massages other places, and they always whisper or small talk. This lady was yelling the whole time to the other lady giving my husband a massage. She also didn't really give me a whole body massage. She just really massaged my back (I was in pain the whole time). She didn't get to my legs, thighs, feet, neck etc. Horrible experience I had... It was an anniversary gift and sad to say it was the worst.

Terrible customer service! They lied about 6 month membership auto renewing. The manager would not work something out with me so I had to get my bank involved. I still had sessions and made appointments for them. The last appointment I had to reschedule and everything seemed fine. Got to my appointment and The manager (who stopped me right when I got in the door) told me I would have to pay a non-membership price even though that session was already paid for. No one called me before hand to warn me about it. The manager said that the staff doesn't have access to certain information. She had me drive up there on purpose knowing my session was going to cost more. Should have known they were going to do something shady because no one called me to remind me I had an appointment.

This was my first massage EVER. Honestly, I was a bit nervous because I have a thing about being touched by others but nothing about my session was awkward. She made me feel comfortable and gave me advice as to how I can relieve stress in addition to getting a massage on the regular. The session was the perfect length (1hr). The room was clean with a soothing setting. Also, the young ladies at the front desk were very hopeful and polite. I will return for another session. I highly recommend.

Make sure and stay a member otherwise the communication and customer service goes downhill. I was a member and regretted having to stop (but with everything happening, it is what it is and you save a penny where possible) I had multiple credits and was advised I had until the end of the year...now being told "sorry those already expired over a month ago". I really enjoyed this facility for the time when I had a membership, but disappointed how it turned out in the end.

I had a bad experience recently. The managers were extremely apologetic and eager to fix the issue. I really appreciate the effort they put in and it really changed my opinion. My masseuse was great and knowledgeable.

The masseuse was extremely heavy handed which was not disclosed at the time of service in order to differentiate what kind of pressure should be used. It made the massage very uncomfortable at times. When the company was contacted, they only provided the response that Chris was heavy handed and to drink plenty of water. I am completely sore after this massage as I should not be. Chris was very talkative and somewhat unfriendly. While I know that he wanted to prevent any exposure of nudity from happening, I feel like he went about it in the wrong manner. This is the 1st time that I have not been pleased with a massage from anywhere, nevertheless Massage Envy.

My massage therapist has magic hands. I won't disclose his or her name, because I want her all to myself, but I never had any MT who was not pleasant and fit your needs. Great location and atmosphere.

My fiance' and I went in for a couples massage in August and after the massage were asked if we wanted to sign up for a membership. We were told that we could cancel anytime and never once was it mentioned that this was a 1 yr contract we were entering. We never received any paperwork regarding our membership either. Called yesterday to cancel the membership seeing as we were told when signing up that we could do this anytime, and were told we had entered a 12 month agreement and could not cancel if we did not pay the full year. I was SHOCKED! I would NEVER have signed up had I known this. I was told the best they could do is to charge us for the next 3 months and then cancel our membership in December. Just don't want the the next person to get duped so make sure before signing up.

That is possibly the worst massage place to go unless you are in for rude terrible people who have no training. They hire people who do not know what they are doing, they think a massage is poking people with their fingers & then telling the person the massage is done and to leave also tips are to be left at the front counter. So when you are lucky enough to leave after what they call a massage the people at the front hold their hand out for a tip. This happened in Texas, Georgia & another state so this is how they train their "hand monkeys" this name was given to me by a couple of friends.

Thanks to Stephanie, the term "massage drunk" is now a part of my vocabulary. Everyone is SO NICE! I always feel better leaving there, but sad that I have to go.

My favorite place to go for relaxation and taking care of myself!

I have been experiencing untolerable sciatica pain. I went for my first deep tissue massage and I will definitely be returning. Liz was able to relax my muscles to allow proper therapy to relieve the pain. Thank you, Liz

I have been a member almost a year now but this place is a joke, i was seen once and as I walk out after my session, I was pushed to make my next appointment and was told that I will get reminder call a day before my appointment. so, I agreed and made my appointment. I was guaranteed a reminder call a day before, because I told them I will forget due to my work schedule being very busy.however I was called a day of my appointment 20 minute pass my appointment and told that they charged me because I didn't show up. when I ask for a manager, Andrea said she was assistant manager and she cant do anything but to charge me. also, mentioned that they don't have to make a reminder call and was my responsibility to remember. she was rude and did not show any willing to listen either. I will never, go back to this office, do not make an appointment at this office unless you are sure to remember it cause they pretty much want you to forget and charge you for it. will never renew my membership either.

This is a great Massage Envy location. The front desk people are always very helpful and friendly. Patty is a great massage therapist.

Nathan is a great RMT.
I still have problems with neck muscles, after a car wreck 5yrs ago (cracked C2 & severe whiplash).
He is able to get my neck to turn fully side to side.

This is my favorite spot! Great front desk staff and the best therapist in town!!

Hello, I was in there yesterday. The lady that give me my massage was very ruff!!! I kept ask her can she be softer. But she continue to be ruff my back is in so much pain. This is the worst massage I have ever receive in my life!!!i cant even sleep because my back is burning!!

I have had massages at other chain clinics (LaVida, Michigan) before but my experience at Massage Envy Mesquite was second to none. From the moment I walked in, I was welcomed and seated in a relaxing room to fill out my wellness chart and offered water. Before my massage the clinic administrator, who is actually a Physical Therapist looked over my paperwork with me and sat for a while and spoke to me about my problem areas, recommendations, ect. I could tell he sincerely cared about my wellness and not just about my money. My introductory session cost $49.99 and I opted for the Deep Muscle Therapy package which was an extra $12.99 and totally worth it. My therapist was Shannon and I enjoyed my experience with her. She was strong but gentle, I expected to be uncomfortable for a lot of my massage as I carry a lot of tension in my shoulders but although at some points I felt a twinge of pain here or there, after she was done I felt incredible! I have joined their membership program which offers great discounts for monthly sessions, Steven (Clinic Admin.) was very transparent when going though the paperwork with me and answered all my questions. Needless to say I will definitely be going back to Massage Envy Mesquite!

Customer service was great from the beginning to the end! Tyson was great my body feels great and he gave me a lot of knowledge about how massages affect the body. I highly recommend this place!!

Went for my massage with Jerry. He was amazing!! And loved how detailed he was with everything. Very friendly staff!!i loved it defiantly going back!!!

Oh My Goodness! This was the BEST massage ever. I had the 60 Minute Full Body & 60 Minute Facial, thanks to my youngest son, Aaron. It was my birthday gift from him. The first 30 minutes the masseuse worked to get the knots out of my back and shoulder areas and the next 30 were very relaxing. Within the first 5 minutes of my facial I was asleep. It was so relaxing and well worth the price.

I am disappointed xq the last time I came m it was very bad I went worse and apart I wanted to cancel and M did not want to cancel until they talk to the manager and 10 days go by which m would charge another payment ... just like recommending the truth that sadness bad very bad service. I am sad whit this company i never will go back again.

Can you come for a massage and not join into your membership? I have a gift certificate to Massage Envy I d love to use.

Had a massage by an older lady there with many years experience. She was AMAZING! Very experienced in deep tissue. I highly recommed her. Customer service was great and didn t have any problems.

Daniel is wonderful and attentive!! Felt brand new!

I went in for a massage today, for my Valentine s Day gift from my wife. After, completing my paperwork, I was escort to the massage waiting area. It was their when I realized that drop my wallet in the front lobby area. Before, I could go to get to my wallet the lady that register me in, brought my wallet to me in the massage waiting area and said one of the massage therapist had find my wallet. I did not realize that the woman that work took my $60.00 dollars out of my wallet and left me $3.00, until I got ready to pay for my massage service.
Before, I going into the Me Massage I count my money and I had $63.00 dollars in the wallet. I ask for the surveillance video to be check. The lady said, that she will have her manager to check the surveillance video and call me about the surveillance video. This place has no intergy staff and no core values. Today, I got money back!!!

Ok, let me start by saying I NEVER write a review for anything, I'm very easy going and never complain about anything. With that said I've also had an account here for about a year and a half. I had appointments today for a massage and a facial and I wake up to my daughter very sick, fever, throwing up everything so I called to cancel and will be taking my daughter to the doctor. I'm told your policy is to charge me for one of my services because of same day cancellation. I get the point of policies, however I have never had to do this before and this is 100% outside my control but I'm still getting charged $65 for cancellation due to my 4 year old daughter getting very sick. I find this very very sad and shows how u truly feel about ur customers. I will be cancelling my account.

Surprised my significant other with a massage and was greatly disappointed. He specifically told the masseuse to focus on his lower back and he did not. I paid for him to have an hour deep tissue full body massage and he came home stating that all they did was his back. We will not return. I should have considered the negative reviews but decided to give them a chance because they are close to home.

The masseuse also said, Sorry Im not going to get to anything else, I ran out of time.

Emily who did my facial is amazing very sweet and caring young girl however the front desk is a mess becasue my mother and I took my sister who is 15 to get a facial and were making a big deal because my mother could not stay with her to get the facial but I was going to stay. It is not like she was going to be by herself at all I understand the polices of a minor which states that she has to be with an adult I showed them my ID its not like I am 18 I am 25 for all that matter plus my mother athorized that is was fine I stayed with my sister. At the end when I go a membership for my sister their attitude completely changed because I became a member mmm very interesting attitude from begging to end.

As far as massages go..it's good but I have had horrible service regarding being able to use my message sessions that I have paid for with the membership plan. Every time I call the mesquite staff cannot find my membership or even state how many sessions I have paid for and have left, then I get put on hold aND nothing every resolves. Dealing with a place that promotes stress relief should not be so stressful to use already paid for sessions as part of the membership plan and I recently got in the mail information that message envy has a suit against them by other people who have paid for membership sessions who could not access them.

Very bad experience. Wanted to give they a chance since they are closer to my house, I unfortunately regret this. Paid for a full body massage and did ok on my shoulders as I requested but the rest felt like my 7 year old daughter was giving me massage, very slow and inefficient. Massage lotion was cold. At the end asked to come back to basically do a full body massage for 90 min because it was recommended by therapist, how can she recommend that service if barely massaged me. Only nice thing about this place was the warm tables.

My complaint is with the membership and how the staff mislead me when they explained it. Also once i completed all my membership payments I had 3 massages left no one notified me i had 60 days to use them or they expire. I would recommend no one to join message envy with all their hidden fees. Your better off just going to Spa Castle.

The front desk staff was nice. My massage was mediocre. My masseuse seemed to be inexperienced. I understand that they're supposed to focus on the requested areas. However, I didn't receive the FULL BODY massage that I paid for.
She let me know that she wouldn't be able to get to other areas due to lack of time. But you didn't start until 10 minutes after my scheduled time. I was not pleased!
Do Better!

Convenient. Friendly. They have a streamlined process and many MTs working, so it is easy to grt a weekday appointment.

This location has been a dismal disappointment.. when you schedule and appointment your 50/50 that it s set on the right day and/or time.
When you ask for a manager you get the owner is busy can you come back at...
I have over 40 paid for sessions and I get zero help when they screw up.
The service can be good at times but most of my experiences have been lackluster at best.
I wanted to stop the auto draft and simply close my entire account, but that can t be done at the facility either.... well it dang sure was easy enough to get signed up and get my money...
Totally fed up with this company and I would like to be reimbursed for my paid for sessions but that s NOT going to happen either is it ???
Big rip off

I have been going to massage envy for over a year now and I feel that I have the best massage therapist because Chris listens to his clients. You tell him what you need, where you are having pain and he helps to easy the pain. He listens if you feel that the pressure is to heavy or to lite but you have to communicate with him because he is not a mind reader. Chris is very professional, well mannered and friendly. I love going there because I always go home relaxed and feeling better then when I arrived. Thank you Chris for you dedication and hard work.