Jennifer provided fantastic customer service. It exceeded my expectations at all levels.
She made the process easy, smooth and fast. She is very knowledgeable and her communication is very clear and pleasant.
She responded to all my emails and answered my questions very quickly!
She called me multiple times to give me updates about my loan application throughout the entire process.
Jennifer is fast, efficient and reliable.
I really enjoyed working with Jesse Renteria as a first time home buyer. He was there to help explain and answer any questions I had with patience. He took the time to work with me and find what worked best. Very cheerful and always happy to help!
Pleasure to deal with! The whole team really works to get what you need, offers advice when you are unsure, and acts in your best interest always. Shout out to Cynthia Hothouse and Amanda Bonner for helping so much!
My husband and I reside in the Dallas area. We sought out Mr. Jewell Marsh around Halloween 2020. He was super friendly and informative. We scheduled a free consultation call with him the next day. We never received a phone call so we reached out to him. He apologized, as he had double booked and forgot to reach out to us. Okay, not a problem. We had our consultation shortly after and we were instructed to submit an application utilizing the app. We then heard back from Jewell in a timely manner, requiring the necessary documentation to be uploaded. Perfect! A week later, we had a financial review meeting (virtually), where we co-drafted a timeline, discussed our vision and goals, what we can afford, etc. Everything was going so well. AND THEN WE NEVER HEARD FROM JEWELL AGAIN. We reached out approximately 3 weeks later, he apologized and then requested more documentation from us, which we uploaded the same day of his request. AGAIN, WE NEVER HEARD ANYTHING BACK. We emailed to inquire the status of our application. Jewell said he d look into it, but of course he didn t. This unfortunately lasted almost two months before we finally gave up.
As first time home buyers, we felt defeated and discouraged to try out any other companies, given such a poor experience. We wound up renting. Not only have we just provided confidential documents, Jewell never took the time or care to update us about anything. Maybe he didn t want our business? Of course I cannot speak for the entire company, but if you re in the Dallas region looking to purchase, avoid Jewell Marsh at all costs.
We worked with Cory Stocks at Mason-McDuffie for our mortgage and he was amazing! He was very informative, responsive, patient, and knowledgable. He took the time to answer all of my questions and set us up for success. I never felt confused or overwhelmed and he completely gained our trust. If we ever need another mortgage we are calling Cory!
Shan Conry is experienced and has integrity. Her personal attention and dedication to her clients is what builds confidence. I personally choose to work with her and I do not hesitate to refer her to my family and friends.
Cory is very helpful and knowledgeable. He was extremely fast at getting our home loan to go through. I tell people to use him whenever I can.
The best partner you can find. She is truly responsive, attentive and professional. I couldn't imagine working with anyone else. She made me feel confident in the process of buying our first home, which was a gift.
You can trust that you're in good hands with Guillermo Santos! He will guide you through the loan process and always has your best interest in mind. Smooth transaction from start to finish. We got the best rate and closed escrow on time. I would definitely work with him again.
My family recommends this mortgage company. Greg Heffron was very helpful and patient with us. He provided clear guidance and answered our questions politely throughout the process, which he made easier for us.
mmcdcorp.com
