4 years ago
Martindale-Nolo is the embodiment of sales over se...
Martindale-Nolo is the embodiment of sales over service. Months after terminating a lead campaign that failed to generate a single, viable lead in three months, I kindly requested a refund. At the start, I requested no more than eight to twelve leads per month. However, my staff and I poured over nearly fifty leads in almost sixty days. We were drowning in subpar, irrelevant leads with generic or incorrect case information. Furthermore, we would contact leads within minutes or hours of a submission, but many leads would not answer their phones, respond to emails, or have the courtesy to return our inquiries. We do not do "bulk" at my firm, so we generously agreed to accept approximately a dozen leads per month as an experiment. Thirty days and thirty leads later, I pulled the plug as we spun in circles sifting through the chaos and my budget was quickly exhausted. I kindly requested a refund and that Martindale Nolo never contact me again for future services. Fast forward to today. Martindale Nolo (a sales representative, not a bulk email) has now contacted me three times since I pulled the plug. Martindale Nolo and the faceless sales representative army that they employ to con attorneys into joining the Martindale empire clearly don't get the picture, so I feel compelled to leave a review now. I'm also still waiting on that refund. Stay far, far away from these guys. I fail to see how any pay-per-lead service remains viable for attorney advertising unless your focus (too) is sales over service. Needless to say, that's not the right fit for us.