Markham House Retirement Community Reviews

Hello, I would like to start out saying how disappointed I am with Markham House! Things were horrible before with Zohreh being the manager prior. Things are just as bad if not worse with Mercy being the current manager! I am able to share this not only from experience but what I ve seen and what has been brought to my attention while I have been doing family visits during visitation during this pandemic! It is disgustingly sad! Mercy, the current manager has rudely disrespected employees in public areas, she has no manners towards the residents or myself as a family member. So I can only imagine that she s treating other family members, residents, and staff horribly as well. With that being said, I am so sad to have learned that one of the many reasons for keeping my family member at Markham House was due to the good leadership from what was once great department leaders. I have learned through family members and overhearing conversations outside amongst other residents that the department leads as well as employees from all over the building have quit due to Mercy s treatment towards them! This is ridiculous and should not be tolerated from any organization. It has been communicated to other residents that more staff have plans to quit if Mercy still remains in charge! According to what I overheard Mercy has disrupted the regular flow of daily operations by creating nonsense amongst all of the departments to the point that it has resulted into chaos in the entire building which led to individuals quitting including the ones that held supervisor positions.The most upsetting part about this all is that Mercy decided to send out a letter to all of the families and residents stating the updated changes and instead of taking ownership and fessing up that she was the reasoning for people quitting she Lied and tried to cover it up and down play the seriousness of The Whole situation including staffing. Myself amongst a lot of the family members have discussed this letter and we do not agree with it knowing the truth behind Mercy s lies! If it hadn t been for her treating the staff inappropriately and disrespectfully and not talking trash behind each and every staff members back, NO STAFFING ISSUES WOULD EXIST! Markham House did a great thing by bringing back the prior nurse... now that nurse is no longer there due to what transpired regarding Mercy! They really dropped the ball on this one and it needs to be addressed immediately! To add, there has been discussion that peoples pay has been taken from them on Mercy s behalf! Sounds like a lawsuit waiting to happen if you ask me! For this I no longer want my family member at this building and will be moving my family member out immediately! I will not refer Markham House to any of my family members or friends ever! This is ridiculous and these issues need to be addressed and fixed right away! This will be reported, at that point action will need to take place!

I read the last few comments, I would say that an outsider looking in and observing those comments and concerns are pretty valid! Thank you Suzzane for mentioning your comments; I couldn t agree more with you! Markham House had a really great HW Director and RN that cared for the residents. Those are the type of individuals that should be in charge of running a place like Markham House, especially knowing that my loved one as well as others were not happy because their concerns were not being heard. The Previous HW department leaders made every resident feel important. That s something you will never see in this building again. You currently have a building manager that s rude and condescending and talks down to staff in front of family members and residents. That s not right! To add I seen in a below comment that were supposed to contact Holli for further issues, well your current manager of the building do not talk high of Holli and it sounds like the building manager and Holli cannot be trusted. They both seem to be involved in pushing the last HW Director and RN our the door. I m very disappointed with Markham House.

Very charming community. Lots of friendly people when I stopped by recently. I'm hopeful.

My parents moved into Markham House (10606 SW Capitol Highway, Portland, Oregon) in October 2014 when they could no longer live on their own. At that time, it was one of the highest rated assisted living facilities in Portland and the rating was well deserved. My brother, sister and I visited often and closely communicated and worked with the staff to make sure our parents were well cared for, safe and treated with dignity. All was well until mid-2018 when things started to deteriorate significantly. Our mother passed away before the decline but our father remained until his death in July 2019. During that last year, there were a number of incidents that caused us to question his safety, well-being and dignity. We raised many of these incidents with the facilities General Manager and staff members as they occurred. We seriously considered moving him to another facility but our concern for the effect a move would have on his mental capacity resulted in a decision to stay. Following his death, we sent a letter to the CEO of Leisure Care, the parent company of Markham House, detailing our observations and concerns and providing a number of examples of the incidents we experienced. We also copied the State of Oregon. The Operations Manager of Leisure Care contacted us to advise us they were taking our letter seriously and were reviewing and monitoring the conditions. Oregon Adult Protective Services also contacted us to investigate an incident whereby our father did not receive some prescribed arthritis medication for a period of weeks. As a result of our experiences and despite the excellent care for the first four years, we do not recommend Markham House for retirement or assisted living services.

To whom it may concern:
My mother has lived at Markham house for a couple of years now. Since she has been there it has been a roller coaster with trying to
keep my mother happy as well as the other residents from what I encountered. I m bringing this up because, recently this facility had
two great amazing nurses that were very involved In The residents daily lives. One in particular was extremely good at what he does and he was always
constantly working on the floor every time that I seen him. Any time that I had an issue or that I noticed anybody else had an issue we
were able to grab him at any time and he would focus his attention on the resident or that need at that moment. He did all of this while
not having an assistant and only having one other amazing nurse one day a week. This is very disturbing to me because I had went on vacation recently and I wanted to come back to thank him personally for all of his hard work and that I noticed that he had been very attentive when it comes up to the residents and my mother specifically adored that about him. Amongst my research it came to my attention that this company and him got into a disagreement and instead of being a support system for him and helping him when he needed help like he did for all of his employees and staff they painted him out as if he was not great. He was a hard worker and he was always on the floor and he was always helping someone every day that I was there! This company will never find two great nurses that will work on the floor and make patients their priority. He was encouraged to do a lot of things that were not appropriate in many ways, instead of working with him, they thought it was easier to force him out of the position. My family and I are very devastated because we recently also found out that his co-partner ended up leaving due to the non-sense that
exist in this building and how this company had treated The Former Director, and prior directors and nurses. The president of this company needs to re- evaluate whoever he has in charge in know that stuff like this is not right and need to figure out how to make it right. I want all
future families to read this and know what they are getting their self into and what kind of company this is. For how this company
handled a few situations over a last couple years this was the straw that broke the camels back. My personal ratings would be a 1.5
stars! They need to bring back the most current HW director and get him an assistant and they need to bring back his partner nurse that worked one day a week. Things are going to get out of control, and them two together were great at putting out dilemmas. No respect for this company at all!

As an employee of Markham, I have been there for 4 months. I have seen first hand amazing care for the residents and the staff by management. I strive to step up and help wherever a need is being requested. I work with a amazing staff who work very hard at making sure everyone is taken care of. I am not biased because I am an employee, I have watched with keen observations of why people leave and what happens behind closed doors. I see management handle everything with dignity and respect toward everyone. Sometimes it is not what the other party wants to hear and that is what I think is one of the best virtues management can have. They don't walk on glass and they let you know exactly what is going on and the best course of action to correct it that is a win for everyone. If someone doesn't agree, that is their decision. I love every minute I am there and I am grateful to have been chosen to be a part of the staff. I am reducing myself from full-time to part-time as my dream of 25 years has just been presented to me and I am not going to let that opportunity pass. Management is so supportive of my decision that they offered me to stay on call as needed as I love the residents and I love working there. Thank you to everyone at Markham House for welcoming me and inviring me to be a part of this amazing community.

Our mom has been a resident at Markham House for the past two years. She is happy there, and we are very grateful to the director and staff who go out of their way to keep her engaged and comfortable. Before we decided on Markham House, we toured the facility and met with staff, and both Mom and our family found it homey and welcoming. Over these past two years, we have appreciated how responsive and kind staff members are to her and to us, answering questions and treating all of us with respect. During these challenging covid-19 times, we are especially thankful to them for the remarkable job that have done keeping everyone safe while many other facilities have sadly struggled with outbreaks. Naturally, no place is perfect, but that said, we absolutely trust Markham House staff and we are very grateful to them for the wonderful care they provide.

There is a handful of staff there that I enjoy! I have noticed over the last year or maybe a little over a year, I have noticed a dramatic decrease in employee satisfaction and huge resident safety concerns. I have heard myself a lot of conversations from residents themselves regarding information about the General manager Zohreh Jamshidi. Residents are aware of firings within the company that has happened recently. One story In particularly that was told to my grandmother at the dinner table was that a former employee had gotten fired for following the policies and this employee spoke up and notified the family being open and honestly about it and the General manager retaliated against this employee by firing this individual. Later on at that same dinner table the resident and the residents family happened to be at the same table and provided more disturbing details validating the story. In this exact night I witnessed myself that Zohreh the general manager talking in very condescending way in the front lobby toward another employee. This is a huge concern to me and it has been brought to corporate as well as the states attention! We as families expect for our loved ones to be taken care of and told the truth when bringing our family into places like this and for this one particular family to have gone through so many lies and treated that way has me second guessing my grandmothers stay at Markham house. This is has become a a safety issue for not only the residents but it seems like a hostile working environment for employees too! Something seriously needs to change!