My parents moved into Markham House (10606 SW Capi...

My parents moved into Markham House (10606 SW Capitol Highway, Portland, Oregon) in October 2014 when they could no longer live on their own. At that time, it was one of the highest rated assisted living facilities in Portland and the rating was well deserved. My brother, sister and I visited often and closely communicated and worked with the staff to make sure our parents were well cared for, safe and treated with dignity. All was well until mid-2018 when things started to deteriorate significantly. Our mother passed away before the decline but our father remained until his death in July 2019. During that last year, there were a number of incidents that caused us to question his safety, well-being and dignity. We raised many of these incidents with the facilities General Manager and staff members as they occurred. We seriously considered moving him to another facility but our concern for the effect a move would have on his mental capacity resulted in a decision to stay. Following his death, we sent a letter to the CEO of Leisure Care, the parent company of Markham House, detailing our observations and concerns and providing a number of examples of the incidents we experienced. We also copied the State of Oregon. The Operations Manager of Leisure Care contacted us to advise us they were taking our letter seriously and were reviewing and monitoring the conditions. Oregon Adult Protective Services also contacted us to investigate an incident whereby our father did not receive some prescribed arthritis medication for a period of weeks. As a result of our experiences and despite the excellent care for the first four years, we do not recommend Markham House for retirement or assisted living services.