Mark Miller Subaru Review

My experience was fine the sales guy was nice. However I wasn't happy about the fact that I walked in there with a preapproved loan from my credit union University Federal Credit union, and I told the sales guy this from the get-go and he kept trying to push me to do it through Subaru and I told them no, and the sales manager still ran my credit and even came out and apologized for doing this. Then I get a call the following week from the fiance guy, saying something about needing proof of income. why would he need any of that when I have been approved already with my credit union. He shouldn't be involved in any of that since I dealt with my bank directly. Anyways I feel something shady was going on. And i have no idea why it takes 3 hours to do a deal when you walk in with a preapproval. My whole point of doing that was to avoid the long process.

Have purchased a car from here and gone here for service, I can say they are the best at what they do, what a great dealership, there's no pressure to buy its just here's the car and here's how much and you make the decision on your own with nobody pushing you just encouraging you to ask questions and wanting you to drive it more if you don't know yet.

I really enjoyed buying my WRX through Zach at Mark Miller. He was very knowledgeable about Subaru vehicles. I felt no pressure to purchase. Legit 5 stars. I will buy from Mark Miller again.

Very knowledgeable staff. They did an amazing job explaining what the issue was and offered a several different options for fixing it. They treated me great and I would recommend them to anyone needing their Subaru fixed. Great service, great price, great experience.

This was a major servicing milestone for our vehicle. They completed the servicing under the anticipated time-frame, and because of the long duration, lent us a vehicle so we could make good use of our time during this busy holiday period. The employees are professional, attentive, thorough and respectful. It's always a great experience.

Jose, who helped detail and clean my car was amazing. He even buffed out a scuff on my bumper that I hadn't talked to him about. They were great.

Best customer service! Great service, people and experience.

I loved this dealership so much I bought a second used Subaru from them when my first one finally died after 215,000+ miles. They will take care of you. There is no pressure to buy and they let me test drive a lot of vehicles. I wasn't in a rush to purchase something and they let me take a couple of weeks to find my perfect Subaru. I highly recommend checking them out before you buy a Subaru.

I have bought 2 cars from Mark Miller. Both experiences were great. Victor was great to work with, he showed me several cars and he was able to put up with how picky I am, lol.

We have bought 2 cars from this location now. The first experience we became loyal Subaru owners for life. Now the second experience we have become loyal Mark Miller customers for life. We needed a commuter car and there was absolutely no pressure, they listened to our needs and wishes! In a world where sales can be a stressful situation they made it easy! We have done all our maintenance with them for the first car and they always go above and beyond .

I knew I wanted an Outback, and really liked the 2020 model. Steve Page was fantastic and never tried to push me out of my budget and was extremely patient and honest! He even worked with me when I thought I d found a better deal somewhere else, which made all the difference for me. While I loved the new models, there was a 2017 Outback Limited that I ended up just absolutely falling in love with and ending up bringing it home. If you need a new vehicle, Subaru s are amazing and Steve Page is definitely the best man to help you find the perfect fit!

I love my new-to-me car!

My product specialist was fantastic. I feel like he really looked out for me.

Our favorite Subaru dealer in the valley. No pressure, no BS, good people and fair prices. One of the hard working dealerships in the Valley.

Mark Miller Subaru provided a great experience while purchasing our Outback. We were able to openly discuss all aspects of the process. The transparency was very welcome and the lack of stereotypical car salespeople provided a much more productive environment for my wife and I to be able to ask questions without undue pressure or stress. Thanks!

Got a brand new Subaru Crosstrek last week. The Mark Miller team really took care of me with this purchase! Their service level is exceptional, they were so easy to work with, and they continue to take care of me even after the sell. Super impressed and highly recommend!

Best sales and service I ve ever experienced! They were straightforward and easy to work with when I was purchasing my Subaru - no pressure. The service department is simply amazing and they do everything, and then some, to help. Couldn t be happier with my purchase or dealer!

Best service experience ever! Had a complete engine rebuild and purchase. Justin was the best to deal with and very efficient with keeping me updated with the repairs. My 09 Subaru runs like new and I couldn't be happier with the service and repairs!

Pete and Hector were great to work with, extremely accommodating and made the entire purchasing experience stress free. If you are looking to purchase a Subaru, this is the place to go.

What a great, and smooth experience this was! Not only were they honest and upfront about what was wrong with my car, they addressed all my concerns and further educated me on when certain aspects will need to be replaced. I can't thank the service team enough. Thank you, will be coming back in the future!

My entire experience at Mark Miller was fantastic! From the first test drive to financing and the concierge service. It was a no pressure sale. Chet was very helpful and knowledgeable. I will recommend Mark Miller to friends and family.

Very good service in general! However, I am a little disappointed when I noticed my new car came with a slightly cracked left front mirror which didn't make the experience perfect.

Great job as always, oil changed, car washed and vacuumed

Waited for 30 minutes without anyone helping me. They helped cars that arrived after me and never even approached my car.

Staff was extremely nice. I had a recall on my airbags, got them fixed for free. And got a nice loaner for a few hours while they serviced my car. They also provided me and my friend with a free soda and coffee which was very nice. They have books, free wifi and couches if you need to wait on your car there, and a cute little cafe. Thanks guys for your awesome service and for washing my car! Much appreciated:)

We highly recommend this dealership! Can't say enough about their customer service and integrity. Curtis was terrific with our transaction! We are from out of town, and came in to purchase a car for our daughter at the university. They set her up with a used car and made the necessary repairs after their detailed inspection. They provided a loaner car until the car was ready after repairs and detailing. Top notch organization.

We have become a two Outback XT household in the last two years. We live up in the mountains and need good handling, safe, dependable cars. They are enjoyable to drive also. The cars practically sell themselves. Tony, our salesman, and the rest of the staff are all very knowledgeable, friendly and super helpful. Great cars, great staff.

Friendly customer service without being overly pushy. Good selection of vehicles to choose from too. Will buy from this dealership again in the future.

Low pressure sales experience...no haggling required, promise price is the lowest or highest they will go. Not a lot of inventory...sales guy didn't have enough urgency ...it was busy and cars were being spoken for and he didn't seem to be in any hurry...

Really great to work with while you're there. Once you leave, however, they are not very good about communicating. I'm from out of state so they had to send the information to my local dmv. I was told I would be contacted when they sent it. I finally called them the week my registration expired and they hadn't sent it yet. That wasn't the first communication issue we had. But, seriously, while you are there in person, they're great!

The difference with this dealership is that they do not pay salesmen on commission. Nor do they haggle prices. Just give a good price.

My son bought a car from them a few years ago. They give him cheap oil changes. Car wash with oil change. Fill up other fluids between changes. A decent price on emissions tests. They seem to take care of their customers.

That is why I am looking at them for my next car. That along with Subaru makes a good car.

They are fast, professional and friendly. They figured out what was wrong with my tire fast and fixed it just as quickly! Great people and great service!

Good dealer unless they mess something up. They told me that I wouldn t be charged for an oil change, but instead charged me and insisted that the person who told me the initial information was wrong. No honoring what they originally said. Been trying to reach managers for over a month and they don t seem to care to return calls. So don t expect them to own up to their mistakes.

The shuttle service was wonderful and free of charge. They took me to school, and picked me up when the car was ready! Great service and relatively quick.

The gentlemen that helped me on Thursday 4/23/2020. were excellent explainers of what needed to be done and from what I can see, they did a very good job.

Everyone was very polite and friendly. They got me in and out very quickly. Very satisfied.

Good, fast and very friendly service for competitive pricing. Free coffee is a bonus!

Ive bought about 6 cars here from John Fizactly who is the best! He moved yo financing so now im not sure?I drove 4 hours to get here because I had such a good experience every time?

Best service department I've been to! Kevin and Jose took great care of me with the issue on a 2013 Crosstrek's A/C. Would highly recommend taking your vehicle here, it will be in good hands.

Chet went above and beyond on all aspects of the car buying process. Great dude as well. Definitely recommend Mark Miller Subaru in your next car buying experience!

My wife and I were so thankful to find Mark Miller Subaru Service Department on our 7000 mile road trip across America the beautiful. Rachel and the technicians at Mark Miller provided excellent and efficient service in our hour of need. They are a very busy Subaru dealer and were able to fit us in on short notice on a Monday afternoon and complete the repairs within 4 hours. We are so grateful to them and to the Subaru Customer Service Representative for all their generous and professional support to us while we were traveling 2200 miles from home. We are big fans of Subaru and of the good people at Mark Miller Subaru in Salt Lake City, Utah. Many, many thanks to all of you!

As always -- service staff were courteous and efficient. Great dealership culture! Friendly and helpful at all levels...

Everything went smoothly, and professionally, they were on time and the service was done within an expected or faster time frame. I gave some specific instruction that were all followed. They always take the time to listen and explain things at the end with a decent knowledge about mechanics.

Excellent customer service, service center was professional, friendly and knowledgable. Will be using service center in the future.

Sales staff is moderately friendly and they have a decent selection. The service department is overbooked and make no effort to appear as though they want to help. I wouldn't consider using these guys if you are looking to trade in your vehicle. I brought in a super clean trade and they offered me $750 less than the rough trade value listed by nada. Will not be going back.

Everyone is always nice and polite. Love this dealership!

Chet was extremely friendly and helpful when I came in looking for a car! He was very informative, and helped me get the best trade-in deal I could get. The whole experience was just really pleasant. I would definitely buy another car from here! :)

I really enjoyed working with Bob!! He was really nice. All the staff were very nice and friendly!!

Amazing service. Worked everything out with me, delivered the car, and signed papers in my office. I didn't have to visit the dealership once. Huge timesaver and great service.

The sales man was very helpful and honest, the process was long (as usual) yet smooth.
The hole team was very professional, nice, attentive and answered all my questions.

This is a review for Matt in the internet sales department because he's awesome and a consummate professional. Even though I didn't end up buying my car from Mark Miller, I was totally impressed by his approach, level of communication and diligence. So, thank you Matt. From a non-customer but big fan of your approach.

Best new car buying experience of my life. One call followed by test drive and pickup. Even had a cooked to order breakfast at the dealer that morning. Thank you Mark Patterson. I love my first Outback.

Me and my husband have the worst experience with this dealership we went into trade our vehicle and they couldn't find a value for it. So they were going to go based off of what the dealership said for the car that we had and the previous year model. Well the previous year model was worth about 20000 to 23000 thousand n our vehicle was a 2016 and they said that the value of it was 15000 and that's all that they would give us for it and I told the guy are you serious even the 2015 is worth more than what you just said our 2016 was worth way less. I felt very very insulted he was very very rude about it pretty much made a joke out of us trying to trade in our 2016 if it's not a car that we like obviously we would like to go with something else it's up to us to do the trade but not to be insulted by some salesmen I would never ever in my life recommend this stupid place to anybody

I have purchased 4 cars from Chester Schneider at Mark Miller Subaru over the last 20+ years. He treated us right (once again) when it came time for my son to buy his first car; an awesome, used Forester! They do a great job at Mark Miller and stand behind their used cars too. It's not all about new! They have just as much pride in their used inventory. They make sure their used cars are dialed in before they sell them. Call Chet today. He's the best!

Wow i cant say enough about the service here! Doug made experience very easy and personable. Got a great deal on a car and felt like home.

Great atmosphere and organizational excellence - from service to sales - excellent experience every time.