I am so unbelievably mad at this place. I was told 2-4 business days for parts ordered. I am now going on 14 days with no parts, my wife and I have called several times only to be told they would look into it and call me back. Three times I was told that and still no call. When you ask for a manager there all too busy. Stay far away from this place!!
My pontoon boat had a punctured power steering hose, but Marine Center moved heaven and earth to pull the boat in Bloomington, take it back to Indy, fix the hose, and tow it back. They even got the boat back in time for Labor Day weekend! Hats off to Josh, Trey, and the great service department at Marine Center of Indiana!
I'm in the same "boat" . Cant ever get a call back and still waiting for my boat after paying $1,400 for storage and winterization. Thinking about legal recourse at this point. Theft by taking perhaps? Only giving one star because I can't give zero.
Being disappointed is an understatement. Service here is the worst we've ever had. Summer of 2020 we decided to set an appointment to get our boat winterized and wrapped. We dropped it off clean and ready expecting it to have it done before the bad weather hit. 2 months later and multiple calls with no call backs and my boat had been sitting out in bad weather the entire time. They made excuses that their wrap guy had quit BUT why didn't they call their customers to tell them so we could go somewhere else? My boat was returned in HORRIBLE CONDITION. It was drenched in water with streaks down the side that I will have to get professionally buffed out with a GIANT piece of ICE sitting right on top of the cover and there is a snap button broken off. Now I'll have to spend even MORE money to get this fixed and wrapped. I have sent them a message concerning my experience and they have not reached out to me. I will never ever bring my boat back or recommend them to anyone. GO SOMEWHERE ELSE TO GET YOUR BOAT SERVICED
Bought our first boat here and the experience was so wonderful they just made it so easy
Really nice showroom display. Very friendly Salesforce.
Pretty disappointed with my experience at the service department. I bought a 93 Welcraft Excel in September and took it to them to have it looked over. I called ahead just to make sure they could check it over since it was an older boat. I was told on the phone they usually don't work on boats before 2000, but since it had a Volvo engine they didn't see an issue. They had my boat for over 2 weeks, only for them to tell me there was freeze damage. They couldn't tell me where the freeze damage was and said it would cost too much to fix.
After I got the boat home I looked it over myself, in which I couldn't see any visible freeze damage and tested the boat before I bought it. Also, I noticed the battery was still unhooked like I left it and the keys were still on the seat. So I was skeptical they didn't even take the time to look it over. Little things, but still.
Shortly after, l looked at other boats, but decided to take my boat to another shop to have a second opinion before deciding to sell it. I told them what the Marine Center told me in which they said there wasn't any visible freeze damage. They had it for a week and during that time they tested it, and found out in only needed a water pump assembly.
Long story short is I m glad I took it somewhere else to have it looked over before deciding to drop more money into another boat. I was charged $121.79 at the Marine just to say there was freeze damage, but I don t think they even took the time to look at it, just charged me the labor fee. I will not be taking my boat or future boats there to have serviced.
Visited today during the January boat show.
Met Fred. Great guy, very informative and not pushy. Definitely will talk with him again. We certainly loved the new boats but also the used 2013 pontoon in the front window.
Fred did an awesome job delivering our new boat to Lake Cumberland and the length of time he spent on the orientation exceeded all of my expectations. Thanks again for everything!
Can't get any info on when our boat will be done. We had it here for winterization, storage, and summerization. We were told it would be ready for pickup the latest end of April. It is mid May and still can't get any info on when we can pick it up. No customer service, only parts department. No manager for customer complaints either.
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