Marie-Marie Antwerpen Review

Now bought new towels almost 8 years ago, no signs of wear and the color remains perfect.

Superior quality products. Not cheap, but affordable and sustainable. Very friendly and very helpful. Pure luxury. Very nice shop.

The shop in Antwerp for bath- & bedroom products!
They now also sell stylish fashion accessories.

Atmospheric store, sincere and excellent service. A pleasure to be in

Stylish. Nice service and explanation in detail.
Enjoy shopping!

Beautiful and quality full bath towels, but pricey for an ordinary citizen

Nice store friendly staff always found what I was looking for.

Beautiful shop with very friendly staff, only downside is the young girl at the checkout, very impersonal and actually not at all friendly I thought, she pulled the order slip from the bag and I got the bag from which I immediately hurt myself, the staple had opened ....
No sorry, it is not an asset.
Everything top

Nice place with everything for comfort in and around the bedroom friendly staff

Beautiful building with beautiful products from its own brand & very charming saleswomen. I definitely plan a return visit.

Super friendly, and remarkably beautiful range. You can even sip a coffee in a stylish interior

Unfortunately, but my rave review I wrote about this store 8 months ago is getting a sour update after today.

I had bought towels for 121 euros last week. When I got home the towel of 17 euros turned out to be superfluous and I wanted to return it today (of course unused, with all labels attached and with the receipt) and to be refunded in accordance with the legal conditions stated on the Marie-Marie website. However, before I could ask that, I was offered an exchange or voucher, and explicitly said: "we do not return money". This is completely against the policy as stated on the website.

I decided not to argue. For me, the calf had already drowned since I felt lied to. I already knew that from now on I would buy the Japanese towels that I bought from Marie-Marie somewhere else (as well as other items I bought there), websites enough. I even spent an extra 3 euros and bought another towel. But of course also my story, pointed to the conditions on the website (where the lady pretended not to know what I was talking about) with the note that I was going to adjust this review.

Then it was suddenly possible to get money back, let me also state that honestly, but unfortunately I have reached the point that the relationship has ended because I feel I was being lied to.

I can only hope that the profit on the towel of 20 euros is big enough to lose me as a regular customer, as well as my recommendations for Marie-Marie.

Below the old review:

I like to shop at Marie-Marie. Not only are the products of good quality and / or more original than the everyday, the shop is pleasant to browse, it is especially the staff who score many points here with me. In these times I find it increasingly difficult to walk into shops and other things where you are approached as a customer in a correct way: being recognized when entering and leaving, being helpful without being pushy, being friendly, having time and interest; time and time again they are ingredients for a pleasant buying experience that I can taste every time I visit Marie-Marie. Even if I don't buy anything ...

Very poor service. Autaine store manager.
Have given a very clever solution to the incident. This graces their customer focus
Ultimately remains a beautiful store