Manheim Denver :: Cox Automotive Inc. Reviews

Works very nice people on here! We know how is costumer care at some Manheim s )))

Gary from Auto Brokers took care of me so well. Great experience!

Dealer of 15 years, never had a worse experience. Had a "if" bid on a vehicle that was countered at original floor. I accepted the counter and had it finalized, in the meantime, the seller picked up the vehicle and sold it to a retail customer, all within about 8 hours. Manheim Denver says "nothing we can do, he picked up the vehicle." Just a horribly run auction and a horrible experience!

From a car hauler prospective. They don't allow over night parking. Flying j is a 1/4 mile down same block. If you have an inop they have a payloader forklift like copart and they will come to truck lot to unload.

Three auctions are amazing. So well setup! Super fun and great deals

Greedy. They use temps. Abuse full timers.
Customers, is, dealers brokers, ownership treat you like like you are dirty scum.
Swallow any thoughts that you think they respect you, or even think of you as a human being.
Don't speak. Do what you are told.
There are 3 ways

The right way.
The wrong way.
The Mannheim way.
The first two will get you fired.

And if they want your opinion, they will give it to you.

They tout safety...
LMAO, you better watch your ads.

It is a last ditch way to make a dollar.
You are human feces to the company.

I've only visited the website and I'm impressed. I hope to do business there and would like to have Bryce Hansel handle my business.

So, in only approx the last 3 months, I have experienced the following LARGE problems/lack of attention to detail:

A. I paid for a vehicle in cash, 16k. Received a paid in full receipt, and gate pass to remove the vehicle. Title was mailed to me a short time later, maybe about a week. Of course the gate pass would not have been issued, and the title would not have been mailed HAD THE VEHICLE NOT BEEN PAID IN FULL. There's no way around that with Manheim. So approx 2.5-3 weeks after paying for the car, I received a call from that location, get this: asking when I was going to pay for that car!!!! Flabbergasted, I said I already had, had picked it up, and received title already - two things which would have NEVER happened if the car hadn't been paid for!! I was told they'd do some research and get back to me shortly. Irritating but I wasn't worried. A few hours later they're calling back. I am told "Sorry, we have NO record of your payment, and DO NOT BELIEVE this car has been paid for. Pay the original balance plus late fees immediately, or bring the car back to us! It's clearly an error that a gate pass was issued and title was mailed." WOW ARE YOU KIDDING ME?? So pay twice for the same car, or give it back and let them keep 16k? Get the F out of here!!! I found my "paid cash" receipt for that VIN, marched it into a location, and got that cleared right up - though I never received an apology or even an excuse as to what may have happened on their end with regard to the error/oversight. What a great (lousy!!!!) computer system they have.....

B. One car I purchased, while I made sure to review the vehicle summary page - where it shows sale date, VIN, miles, the seller, CR score, link to Autocheck and Carfax reports, etc, then the "SALVAGE-YES OR NO" line, being clearly notated as *NO*, then after purchase receiving a Salvage Title instead of a Clear Title!!! Titles are non-negotiable in all 50 states, meaning if it's sold as Clear it has to actually and truly be clear. So after THAT phone call & subsequent research, found out the vehicle had a 'notation' as salvage/prior theft recovery in the Separate-window-opening "Seller Comments" button/section at the very bottom of vehicle summary page (which nobody clicks on).... Yet I was flatly told I should have clicked on & read those comments too -- doesn't matter one bit that the MAIN summary page showed "SALVAGE-NO", so it's *MY* problem now. BTW: the car brought clean title money. That's a nice little trick to offload a salvage vehicle for clean title money, right?!

C. Bid on a vehicle online, on Simulcast. My bid was accepted, I was the high bidder, and couldn't bid anymore (against myself!). At least 5 full seconds passed. Right before the auction ended, the bid actually ROLLED BACK, to the company I was bidding against, and THEY "won" the auction -- for a lesser amount than my accepted/recorded bid!! No explanation could be offered when I raised hell to managers, GMs, and corporate. Needless to say I didn't get the car. Wow!

D. Attempted to sell a vehicle. Got the lane and run number. Watching the auction as I was out of town, my car miraculously DOESN'T EVEN RUN!! Wow!

I'm furious. And I'm not going to run it 40 cars afterward, as most buyers waiting for it would have already moved on, thinking it wasn't running. Missed that opportunity! Dealers bring cars to Manheim to RUN AND SELL -- correct??? How does that occur if those cars don't EVEN RUN?? Completely ridiculous!! The explanation? We had a big problem with that this week. Lots of cars were in different lanes for some reason, and never ran. Your car that should have been in Lane 2? Yeah it was in Lane 8 - not sure why and sorry! Let's try again next week... Lol.

It's laughable, truly!!!

A great place for automobile dealers to buy and sell cars and trucks.

It is a hostile work environment. The staff especially the older lot staff are predators , bullies and human scorage

Amazing selection of cars trucks land rovers etc. I use city center auto to buy here for me. Need dealers licence to go.

Looks good looks like everything's running good selection of cars everything's laid out where you can understand it

Great prices on great cars. Ricky Shaw went above and beyond to help me out when I flew in with my daughter to pick up a car I recently purchased. Very impressed.

never answered a single phone call, you can try for weeks without one single answer!

Transport parking is the worst in the western US!!!!

its like dealing with the most crooked used car dealer you can think of. Online bidding is the worst. They take fake bids from no one and mark the vehicle up. they hide damage by marking tons of damage so you really dont know how much there is. be careful

Manheim right off of airport road and 38th I believe auction cars at auction cars that you can buy a car from for auction and you can also put your car up for auction at a price cars trailers

Never never take you vehicle here avoid this place at all costs staff was horrible rude condescending just plain sickening lord only knows how how they stay in business

Workers are chilling there, don t even wear a mask and saying that they are really closed Saturday Sunday because of Corona. 5 workers around the gate. Closed. Mhm

Auto Auction that moves vehicles on a regular basis and does a great job of helping Dealers get the vehicles they need to sell to their customers.

Safety, Organized, catering, all makes and models different selections great staff

Was here with a friend Marv Auto out of Greeley. It's a dealer car auction

Biggest auction in Colorado. Nice operation they have.

Had a good experience. Pickled up the vehicle without any problems. And people were polite and helpful.

It is very accessible from 1-70 and has a mc donalds nearby and a hotel nearby

I've been a Manheim customer since 2006 and I've never seen such disfunction from any other auction as I've seen from this place in 2020. The staff has changed from happy, helpful individuals to dictators who get their feelings twisted at the very mention of a question or issue. More and more consignors are opting out every week due to the lack of customer service they've received this year. My dealership has ceased all consignment activity and our buying activity continually decreases with every passing week and issue from this location. I would not recommend them for sourcing or consigning inventory this year due to constant unnecessary changes, poor attitudes/service, and mismanagement of client relations and dealer services

I usually dont mind coming to this manheim but this time I was kind of upset. 3 out of my 7 cars were in different places they told me that there was no one scanning the cars so it was pretty much go everywhere and find it. I spent and extra 3 hours finding my cars for a trucker that time is valuable when your elog is running.

The prices for the cars here are very good, it worth to buy from them!

Nice place very organized. A temp employee from People Ready was very friendly and helpful on helping me out.

Lots of parkings for trucks and friendly fast service for transporters

Security office is very bad. They don't know how to print gate passes

This review is based on Manheim policy when purchasing vehicles online and the inaccuracy of condition reports. There s a lot of room to improve.

From the perspective of an auto transport, to not to be able to park overnight in the event of a late night delivery, or pick up is unacceptable. We are there to do business, and the parking is extremely, if non existent in the Denver area. (To go to the extreme of calling police) It's unfortunate that we can not work together considering we have the same goal.... To move vehicles...

Very organized. People are really helpful and friendly. I love chatting with them; we have a lot of awesome conversation- everyone from the runners to the admin are wonderful and friendly. The arbitration department is very caring and they do a good job of listening to your needs and helping you out too. The process of buying a car from the auction is very smooth and the way they reorganized the auction- makes it even better. I like the fact that you can see the cars a day or two in advanced, and even test drive them.

So far a decent experience. Maybe needs clearer signs or better lighting at night. But customer service was great.

Cars are pulled by a car puller to load this morning. Sat out in parking lot overnight. So I could load early morning. Manheim Denver had the car's towed. 250 $ per car .

Void of leadership and accountability. All of management is from out of state. A corporate run utopia of CYA blame games. Ray is lost.

Really nice building worst auto auction I've been to! FOUR 4 and a half hours looking for vehicles. Very unorganized and when you ask for help no one knows where it is. The cars are constantly being moved. Such a headache

Customer service and title department needs improvement. Creates hurdles to not do their job. It is a lot easier to say we "can't do it" rather than calling the lender and obtaining a form. I called the lender myself and they said no problem. It is all about the selling and getting their money, after the sale is not important to them. Out of six people I called one returned my call at this auction. Don't even bother talking to managers.

I was sent to this place through a day labour agency. At first the job was fun and easy. I truly enjoyed myself. But I soon saw their true colours and intentions in my last weeks.

Made an appointment. Drove an hour and a half to get there to be told they didn t have the appointment set, their schedulers work from off site and didn t get it put on the books. So would not help us! Payment has been made on the vehicle and yet would not be released.
DO NOT RECOMMEND

People here try, but it's always a hassle finding cars.