4 years ago
Very bad customer experience this Monday, June 10 ...
Very bad customer experience this Monday, June 10 at 10am in the store Mango Boulevard Haussmann.
Last week I bought a jacket in XL jeans in St. Germain, which I changed in the hour for an L because it was too big.
Yesterday I try the jacket in question and it is too short for me, it happens!
This morning I go to the cash desk of the Mango store in Haussmann to get my money back. I have of course the receipt, problem my mode of payment is not listed, since it is a ticket exchange, it is just indicated card.
The cashier asks me how I settled my jacket, I say amex but she needs a "proof"! Ok I present him on my phone account statement amex where the purchase in question, it seems to suffice except that his manager, a young man, categorically refuses to repay me on the pretext that if the card used is not specified on the ticket no refund is possible. I am really angry at this excess of zeal and lack of understanding, it is clearly the amex that I presented to him that was used for the purchase. I ask for a credit, not possible either. I come out of it angry, I myself am responsible for a network of 35 shops, I know perfectly well that he should have been able to repay me.
I then went to another mango store in Paris, and there, no problem, the cashier simply scanned my ticket and refunded me in 30 seconds!
I want to say to the head of limited cash that I would have liked to buy a shirt in his store, but I preferred to make a detour to buy it elsewhere!
at the time of competition from vepee and other vinted, customer service is paramount to keep its customers! to the word