Mandolay Hotel Review

The room was light and airy but having only hot water and no tea or coffee wasn't great. Lunch was very nice.

Pretty nice venue, food was good and drinks were very pricey as to be expected. Service was good and some waiters were extra friendly which was very nice. My name was spelt wrong on the placecard though!

Old and grand from the outside, more modern interior. Attended a wedding reception there; wedding was also held at the same venue and guests stayed over, so very easy for their logistics.

The staff had no customer service, we had to pay 12.50 for car parking disgusting when you add that to the cost of the room. The pillow cases were dirty, the staff in the restaurant were not aware of the fact we waited for 15mins for them to clear our main course, or ask if we wanted another drink. We also waited 25minutes before we were asked if we wanted a dessert. I would not recommend this hotel.

I would highly recommend this hotel. Great position, modern rooms. We had a lovely large room, but a very small tiny bathroom! Best to check if that is important to you. Some rooms are outside, not so good in bad weather. The hotel More

It's was a good hotel they didn't have fridge in any of the rooms

Great stuff good management cleanroom well done guys thank you very much

Actually good hotel and friendly staff. Breakfast very balanced. Unfortunately, the waste was disposed of directly in front of the room at 6 o'clock in the morning. Nevertheless, the hotel can be recommended because it is comfortable and the food right next to it is very good.

We stayed one night on this lovely hotel on our UK road trip.

The rooms ware small but cosy and functional. The beds small as all English beds and a little to soft for my taste.
And there was no air conditioning.

The bathroom was very small and not so clean, we really missed a shelve to store our stuff.

The hotel is dated. The suite my friends stayed in was beatiful but the junior room I was in was tired and cramped feeling. The rooms were boiling hot too. Weirdly, staff acted as if they were doing us a big favour by giving us room service, despite having told us it was available on the day. Parking also shockingly expensive!

Afternoon tea. Fantastic tasty food with lots of variety. Friendly relaxed staff. Perfect.

I've had many business meetings at The Mandolay. It's a great independent business and the staff are very friendly and accommodating.

Nice boutique hotel, but think my room was one of the lower level ones, (basement) lots of noise from above. nice clean room though and nice bathroom and Shower gels and stuff.

I was looking for a hotel to stay in as I regularly visit guildford for work, was recommending this place by a guildford taxi driver at 56 s & it is tres bien!!

They are bad with details I'm afraid.

I recently stayed here for work and as I was working a night shift and not getting back to the room to sleep until 5AM. I explained this when I checked in and asked about late check out so I could get a few more hours rest.



A small thing perhaps, but very frustrating and it shows a real lack of care and attention to detail, especially when the hotel seemed nearly empty.

Good hotel for the price. Well presented, and excellent food

I have stayed here a couple of times and the hotel is lovely with big rooms. The food is really good. I fing the staff seem stressed constantly and i don't know if it is due to staffing levels or something else but generally you get good service

Came here for a friend's wedding, lovely function rooms very spacious. Wide selection of drinks at the bar, London prices. Enjoyed by all.

Lovely hotel stayed for 3 nights very friendly staff very well priced good choice on the menu easy to park lovely settings around the hotel would recommend it 5 Stars

Cozy place, good service. Great memories Thank you

Got a crash pad room. Comfortable bed and clean en suite.

Very good hotel.
Small rooms and noisy on Saturday night.

Very decent setting, helpful staff: hard to complain - though it is a price bracket above benchmark destinations in some respects.

Very recommend friendly staff and super good service. Rooms are clean and are spacious. Top

Fantastic high tea. Beautifully displayed and plentiful. Excellent service

Stayed here for a few nights mid week. The beds are comfortable and the location is fantastic. It is very easy to get into the centre of Guildford, about a 5 minute walk. Breakfast is straight forward and tasted fine, full English or continental options. Usual hotel choices.

The room itself is small, there are no drawers for your clothes and once you have set your luggage out there is very little room left to actually move around the room. Bathroom was clean but, again, small. The water pressure is lacking so don't expect a power shower.

The staff were very friendly and tried to be as helpful as possible when asked for anything. The bar in the hotel recently won an award and it's easy to see why!

Overall, I would stay here again because of the location and the great service, but I'm sure you could find a better room locally for a similar price.

It was a good hotel, breakfast was good, and rooms a good size. Parking at the back was interesting though, really tight to get around. Had a few near misses with the car and walls.

I was looking for a hotel to stay in as I regularly visit guildford for work, was recommending this place by a guildford taxi driver at 56 s & it is tres bien!!

Everybody was approachable and the service was quick and professional

Great position for central Guildford. Good bar and breakfast. Comfortable beds. No air conditioning in my room.

The venue is fine with helpful staff, but parking is expensive and limited on site

Great party held at the Mandolay. Staff were very professional and organised - couldn't have gone better.

An excellant hotel.
The staff are welcoming and helpfull.
Very clean and modern.
Had a really good stay, breakfast was very good. A wide selection of food and drink.
The room was amazing and I had a very good nights sleep.
Would stay again.

Staff were using extremely foul language in ear shot complaining about other colleagues. The event so called manager didn't care and seemed to think she knew what she was talking about. Just disgusting behaviour from staff who are suppose to be putting customers first and being professional except they failed in all areas. Disgraceful. Not even worth a star!

I attended a course organised via my work. I found the hotel to have a high standard of cleanliness. We were provided lunch which was a hot and cold buffet which was of a high quality. Staff were friendly and helpful.

We went for afternoon tea for my daughter in laws baby shower. The staff were very helpful and the good was excellent.

Tap water strongly chlorinated, water bottles are given at the reception

I stay in this hotel every week for work and it has improved dramatically over the last few months. There's a new head chef and the food is much better with a lot more choice and little tweaks to the bedrooms make staying much more comfortable. Some of the rooms in the old section are on the small side. The staff are very friendly and polite and breakfast is good. Great location for the town centre.

Have to pay 11pound a day parking. Rooms small. No bath just shower room which is very cold. Here all traffic at front can't sleep. Would not come again.

Rooms are a bit small but overall good. Carpet could have a better clean

Great afternoon teas here, lovely facilities and great staff. Highly recommended

Very nice atmosphere in the sort of hotel you're liable to run into a wedding at weekends. Cheaper basement rooms available in basement (no obvious lift access) which were small but perfectly adequate, with decent-sized bathrooms and More

Average hotel. Although be warned, the hotel runs a very expensive pay and display car park. It is managed by another external company, so they have no discretion on letting guests park at more reasonable rates. Total rip off. Seriously consider staying elsewhere.

Ok not stayed in a while but the last time was ok for the price we paid... although the room sizes are stated some of the rooms feel smaller than what you would expect from the pictures. We personally liked chilling in the bar with drinks but is a bit pricey all in all ok...

Very expensive drinks. Food was a bit average for a fancy hotel, it feels like they've dropped their game. Here's to hope. (Who's hope?)

Really nice hotel. Very clean rooms and lovely breakfast. Appreciated the coffee in the lobby area as well!

Nice clean hotel with good rooms and friendly staff. Good parking available both on site and in public car parks nearby. Great bar, fantastic cocktails. Would recommend and will visit again soon.

Cannot complain. Friendly staff, comfortable rooms, reasonably priced.
All over a great experience. Thank you Mandolay hotel.

I stayed in one of the suites and was very nice and the staff were very friendly and helpful

Clean rooms, friendly staff and a great breakfast. Nice central location.

NEVER Leave the room without double checking you have everything. I forgot one of my belongings and got told it wasn t there!
Maybe the maid took a liking to it

Booked this hotel form late rooms ,ticked the option for hotels with fitness centre/gym ,this hotel came up booked it but suprise suprise no gym, ok parking is expansive , looks nice from outside but the inside is you get my drift booked a single room was upgraded to a double the room was soo small the bed was very small, the toilet was too small for me and I'm only 15 stone could just about fit in the door, the key to the door had the biggest key ring ever couldnt even fit this in my pocket , 11am check out shocking , ok positives now girl on the reception was very professional and helpful , the bed was comfortable and the hotel is close to the town

Been staying here for 10 months now whilst working away. All the staff are so helpful, welcoming and lovely people. Would recommend this hotel for your stay you would not be disappointed! P.s sorry you've got me for another 3 months!!

Nice enough hotel but wildly expensive car park, and no discount for customers. There are other car parks nearby but that isn't the point, it's about looking after your customers and this reflects badly on the management that they think this is ok.

Great restaurant and bar, beautiful steak meal and lovely wine choice. Very beautiful inside and air conditioning.

Went to a pop up Garden Furniture event. The venue was ok. Staff at the hotel were pleasant and helpful. The hotel seemed nice. Parking was very difficult.

not like a premier inn.
Lots of small corridors to get to the rooms, seems like an old building with a bit of character.
had a single room as I was on business, it was small but enough room. very little airflow and no air conditioning so if its hot you will be hot..
breakfast is served to you and it took them quite some time to bring my english breakfast to me

Stay there every time we visit family in the area. We have 3 kids and the staff do everything they can to accommodate us. Rooms have all been re-vamped and are fantastic. Breakfast is amazing. Cannot fault them at all.

Me and my wife stayed at the Madeleine hotel on the 2nd October 2015. It was a surprise get away after my wife being non stop with our 8 month old baby since he was born and she needed some must have rest and relaxation with no noise after all it was also her birthday. After speaking to a member of staff about what I was intending to do he said not to worry and leave it with him. On arrival we were given our keys and went up to our room, at this point it was going to be a make or break as my wife Is very fussy when it comes to noise and the main reason for coming was to get away from all of that hassle. We opened the door to find a very well presented double bed with all the things you would expect to find in a 4* hotel. The room was spotless and looked like it had just be refurbished. They had even provided a bottle of on the house bubbly which I thought was very generous. There was no noise during our stay apart from people opening doors in the morning for checkout which you would find in any hotel. My wife loves it and now has told me she expects to do it again once a month! Would I recommend it.... YES!

Very friendly place
Charming hotel

Great looking hotel with a fantastic atmosphere. Worth a visit if only for a drink or two.

Nice, clean hotel and lovely staff and good service

Was here for my nieces wedding was excellent fantastic food, really great staff extremely friendly

Attended a networking meeting here, nice room and food was great only downside was that there was no phone coverage as we were in the big conference room at the bottom of the hotel. I will be back.

Very nice, attended a wedding and it was beautiful.

Stunning boutique hotel. Hi quality rooms and friendly helpful staff. Excellent value for money. Only a 5-10 minute walk into town.