Terrible customer service. I ordered a product which did not arrive within the promised delivery time frame. The company were uncontactable via phone. A week later I was informed by email that the product was not available. I requested a refund, and received no response to my email nor any refund. 2 weeks later I am still waiting.
Tried to place large order but could not complete checkout due to website error. Emailed screenshot of basket to customer service straight away. They were closed for 3 days stocktaking but a couple of days after they reopened I received an More
Delivery not as ordered.
No stock for what we did order.
Now I have to arrange tracked courier at my cost to return it.
No, they do not answer the phone.
One month on: STILL no response.
Appalling customer service. I ordered and paid for a VHF radio, it didn't turn up via 'next day delivery' as advertised. After calling customer services (and them not getting back to me like they said they would), I eventually got through to be told it was "out of stock" after all! Great, thanks for telling me. It shouldn't be this hard.
Great service and price.
I made an error in placing the order.
The live chat system worked perfectly.
Problem that I caused sorted in no time.
Well done Sarah and the team at Mail sped Marine
Ordered from them a couple of times now. Good value, good service, and quick delivery.
All I need is a telephone number to talk to somebody about placing
an order, it seems like suppliers do not wish to talk to their customers anymore ...........
Had the need to return en electricfal product after it failed just 3 weeks after pruchase. No confirmation of recept, not feedback, and after 2 months, still no replacement. The only way I get any feedback from them is by chasing them down. They don't even seem to work within the law (Sale of Good Act). What truly appauling service.
A lifejacket was purchased, it arrived and the cannister date expired 2012, which made the lifejacket unusable and approx manufactured in 2009! I wrote to them, and again explaining that all I required was a re-arming kit which is circa More
Delivered late or not at all. Don't respond to email. Cheap and unreliable.
Absolute rubbish. Be very careful what you buy, they tried to sell me a 10 year old engine with the wrong HP rating outboard cover. Oh and that was okay as it was a 'clearance' item.
Avoid
Really surprised by all the negative reviews for this company. I've used them maybe a dozen times over the past couple of years and have always had a great service. Some of their sale prices are fantastic.
There is no phone number to contact them, not even a mobile. They used to be a big chandler but now only seem to have a few odd items all listed as clearance. Does anyone know what is happening there?
Before reading their reviews, I bought a Musto HPX jacket from Mailspeed Marine. Suffice to say, I was a little worried by what I read, but it was too late. I received confirmation of my order, a dispatch notification with tracking details soon after and the coat arrived in perfect condition. Unfortunately it was too small, but I was hesitant to return it fearing that I may never see my money again and that I d then have nothing to show for it. Lo and behold, about a week after I d shipped the coat back and much to my surprise, my money did make an appearance.
In spite of the poor reviews, my experience with this company hasn t been unpleasant at all.
There is no facility to pick up onsite as advertised. The Reception door is locked shut. The Chat people will tell you that you can pay & collect on the same day - onsite they say that's not possible. Truly atrocious
I strongly recommend you read reviews about this firm before buying
anything.
