Utterly unresponsive. We have had a service request open for over a month and have called three different contact points to no avail. Maybe somebody at MPM reads these reviews and can send us maintenance.
Jess L. was delightful to work with.
I was able to find a place via MPM and Jess assisted me with the process in a timely & professional manner. I would recommend any of my friends to work with Jess.
Wouldn t recommend renting from Madison property management property management unless something changes between now and the time my lease ends. I ve had nothing but problems with this unit since I moved in and they have the nerve to send me a document to resign the lease and raise rent. If you do rent I recommend you look at a newer apartment because they don t take proper care of older units
Hoping this post helps others before making a decision, I've posted photos to share factual incidents. Since we moved in it's been a subpar experience. Two doors were busted, no nee paint, hadn't been cleaned, trash cans missing, blinds needed replacing and a host of other issues. Things to note is a failure of responding in an expedited manner for maintenance requests (as you'll see an email from thr property manage after I requested to have my heat repaired as I have a one year old that's sick and she responded saying that it's non emergency). They show very little if any empathy and it's certainly not worth the contract. Wish I would have known before I signed on, hope this helps.
The property manager, Jess L, has been super responsive and attentive to all of our needs. She's made everything so easy and is great to work with. Would highly recommend Jess and MPM to anyone!
RENTER BEWARE!
We lived in a rental property for 6 years. We took impeccable care of our rental unit for those 6 years. We moved out of rental property recently and we were **denied** our security deposit back because we did not return one key (which was left in cupboard at house) and because the inside of the windows were dirty . $659 denied because, I feel, MPM and Wesley Properties have no respect for their tenants, not to mention of 6 years! Later, they told us, we returned the wrong key, not the original key that can be easily made for less than $2 at your local hardware store. They found every and any excuse to take our hard earned money. How unjust and unethical.
Each spring, I hand cleaned all the windows, (outside and in) I cleaned black mold from basement and shower, (because they only painted over it when I reported it) piles of dog hair/smoke stained walls from previous tenant were scrubbed down with bleach by me, I deep cleaned on a regular basis, polished hardwood floors, my husband special ordered a part for vintage sink to preserve the historic value of the home etc. etc. We shoveled our drive and the home owners as she resided next door. We did everything we could to be great tenants and neighbors. I cannot express how well we maintained and took care of our home, we treated it like it was ours and in the end MPM took a total dump on my family and I.
They were fairly responsive if there was a maintenance issue, however on one occasion I was without a dryer for close to 2 weeks, they told me to go to the laundry mat, during Covid with my 3 month old baby. Overall, I felt disrespected and discriminated against.
We were denied our deposit, completely disrespected in emails and by the property owner. In the end, communication was poor and no one was there to advocate for us. They treated us like we were the dirt under their nails. At MPM, they have a department designed to nickel and dime you to ensure you do not get a deposit back. There will be a generic response to this review, stating how sorry they are and some snappy response to my concerns- I can promise that.
I believe that a small courts claim/Tennant Resource Center would get me nowhere, but I felt the need to share this via public form as I would advise anyone to stay away from MPM at all costs.
I am in utter shock at how we were treated as tenants who paid over $1400 a month for rent (always on-time) maintained landscaping, changed filters and other chores that go along with caring for a home- in the end, none of that mattered, MPM and the home owner should be ashamed of themselves. We were always communicative and we were valued members in our neighborhood. In the end, the property owner completely abandoned us when we needed her help to advocate for us. MPM/Wesley Property treated us like nothing more than a source of income for the last 6 years.
So very disappointed! Please beware and shop around. Stand up for yourself.
Photos below to display how much we loved and took care of there home. I could puke.
The Good:
- The apartment complex above their office location is relatively nice.
- Professional company and staff members.
- Quick response times to inquiries.
- Easy to manage payments using their website.
The Bad:
- The company owns a large portion of the Madison-area properties, not necessarily monopolistic but it gives that appearance.
- Cheap with additional features when it comes to their properties (ex: skipping air conditioning).
Overall: 4/5
STAY AWAY FROM THIS MANAGEMENT. They re completely unprofessional, unresponsive, uncommunicative, and overall useless, terrible, disgusting management . The employees are a completely unqualified and lazy bunch of children that clearly don t know how to do their job. This management does not care for customer service or assuring quality of service; all they care about is earning more money. Never interacting with them again.
Calvin is a Great Property Manager. I call and he gets it done.
Living under mpm is basically a scam. Super unprofessional and they straight up lie on security deposit settlements trying to charge extra by saying we checked out late which was actually a straight up lie, so be careful :)
madisonproperty.com