Mackert Automotive makes oil changes so easy. They have great communication about what to expect for timing and follow through about any future maintenance I should expect. I trust them with my car completely.
Honest. Timely. Professional.
Justin honored the quoted price for work I had done, even though he and his guys found some surprises. He took ownership of the diagnosis, saying he should've been more comprehensive. I can't recommend these guys enough!!
Howard and his team are the best! They do excellent work. They also tell me what work I don't need. My car runs great and I save a lot of $$$. I don't even think about going anywhere else.
I am so pleased with my "first time customer" service. Well worth the trip from Vashon Island! My car drives like it has it's youthful self back! The staff are sincere and the 3 year warranty is great reassurance. I will bringing my car here for service from now on.
Mackert is always professional and reasonable. They do not upsell, but do let you know when you may need to repair/replace something down the road; it is captured on the service record/invoice. Their invoices are clear and contain a wealth of helpful information. Our whole family is comfortable with taking our cars there and we trust their judgment on how to handle needed repairs. Friendly, kind, and competent...I cannot recommend them highly enough!
I went to Mackert Automotive to have my back window fixed on my 1999 Honda accord and I just want to say thank you to all the employees who worked on my car for me. I want to say thank you to Howard and Buck for helping me all of these guys treated me like I was family to them. They all went above and beyond of what I thought was going to happen when I went to the shop. I thought that I was going to be in the waiting room waiting for my car for two or three hours. But instead of that they had a car waiting for me and let me use it to take care of what I needed to do when the shop worked on my car I just wanted to say thank you to everyone who works at Mackert Automotive in Gig Harbor, if you are needing car repairs done call them you will be happy that you did. Great people who really care about there Customers. Thanks again for all that you have done for me.
They ve done a good job for us always and have earned our confidence.
Howard and the gang have always been very knowledgeable, trustworthy, and fair. I have trusted them with my muscle cars, GMC Yukon, and BMW. And they don t oversell! Thank you Mackert Auto!
Very easy to work with. Very knowledgeable and professional. Will plan to use them in the future for my BMW work
I thought that I was going to have to purchase a new car until I took it in to be serviced at Mackert Automotive! These guys were so friendly and patient with an oil and coolant leak issue that I had had serviced three previous times before taking it into this location. And voila! No more leaks and no more hassle. Now I get to continue enjoy driving a safe and reliable car for many more miles all because of this trustworthy company! I will absolutely be recommending this location to anyone seeking car repair. Thank you for helpin' a girl out, Mackert Automotive!
